constructiongear.com Reviews 4,001

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Ordered Timberland workbooks for my boyfriend for christmas. Shipping was fast and the boots were less than $100 which makes them the most affordable brand name boots I've ever purchased. He couldnt b... See more

Company replied

Rated 5 out of 5 stars

I got my timberland work boots for $100.00+ less than the timberland website, and free shipping. My order came four days sooner than expected. My order couldn't have come at a better time because I ha... See more

Company replied

Rated 5 out of 5 stars

I ordered workbooks for my granddaughter. Immediately after placing my order, I realized I had ordered the wrong size. I called customer service, and the woman who answered the phone couldn't have bee... See more

Company replied

Rated 2 out of 5 stars

Placing order no problem, however couple days later got email stating boots were at least month on backorder. Needed boots soon NOT a month or more. Back order was NOT mentioned anywhere during orde... See more

Company replied

Company details

  1. Work Clothes Shop
  2. Boot Shop
  3. Men's clothes shop
  4. Safety and work wear
  5. Safety equipment supplier
  6. Ladies' clothes shop

Information provided by various external sources

Buy work boots by Caterpillar, Wolverine, Carhartt clothing, work gloves, sweatshirts, jackets and more! Low prices, free shipping and satisfaction guaranteed at constructiongear.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Rated 1 out of 5 stars

Order my boots a month and a half ago…

Order my boots a month and a half ago still can't get it

20 October 2023
constructiongear.com logo

Reply from constructiongear.com

Dear Sass, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.

Rated 2 out of 5 stars

Order two pair of Justin boots at the…

Order two pair of Justin boots at the same time. One pair showed up in about a week. Several weeks later I received an email that my boots have been sent. No boots arrived and when I checked on delivery status it stated they were delivered. Then everything went down hill from there. Customer service was no help due the same info I had that the boots were delivered. Shipping order which came with first pair was correct showing one pair which helped on my end I happened to save the box they came in which I had to send pictures of boots and boot info proving I only received one pair of boots. I eventually received the missing boots about a week after date I was promised they would arrive. Boots did not fit! Left one was so tight it was difficult to my foot into it. Right boot I could not get heal into boot. Boots same size and style. Then the return process was as another nightmare. Took about a week to just get someone to send a return label. Boots were sent back waiting for my refund. I have ordered boots from construction gear in the past and had nothing but great service. Was it construction gear or Justin boots I do not know and am questioning if I should order again.

7 October 2023
constructiongear.com logo

Reply from constructiongear.com

Dear John, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Rated 4 out of 5 stars

Print is Good Size is off

The quality of the print is good and we are happy with the proof process. However the vest size s/m is more for women size and it too tight on a man. Wish there was a sample option to heck size before ordering. If you are buying for a crew of men I suggest going with the L size.

5 October 2023
Rated 2 out of 5 stars

I was sent the wrong size and have not…

I was sent the wrong size and have not got my order after sending them back

14 October 2023
constructiongear.com logo

Reply from constructiongear.com

Dear Laneetra, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Rated 1 out of 5 stars

Ordered a pair of Carhartt B11…

Ordered a pair of Carhartt B11 Dungaree. They are not dungaree fit, they are loose fit witch is no where in the add. customer no service even advised they where probably dungaree fit. (she didn't know)
Can't return them since they are on clearance.
It is what it is. I'll just donate them to my local outreach Ministry.

29 September 2023
constructiongear.com logo

Reply from constructiongear.com

Dear Todd, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Rated 2 out of 5 stars

Inventory problems

Waited two weeks for the product to ship, no update. I reached out to customer service to determine status, I was told it was no longer available and no other sizes were available. They processed a refund. Frustrating process, three weeks to get money back from original purchase. If not in stock, they should not allow you to order the item. They also need a better process in place to issue a refund.

13 October 2023
constructiongear.com logo

Reply from constructiongear.com

Dear Josh, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Rated 1 out of 5 stars

Ordered my shoes

Ordered my shoes, checked on my order only to find out you could not fulfill my order
There was no email from you to let me know.
Not sure why you couldn’t get my shoes.
Other sites have the shoes available

12 October 2023
constructiongear.com logo

Reply from constructiongear.com

Dear Geralynn, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Rated 5 out of 5 stars

Just excellent

I attempted to purchase the same boots from another vendor and never received them. Constructiongear.com got me the boots I needed without an issue and got them to me quick. I will be back again for sure.

23 September 2023
constructiongear.com logo

Reply from constructiongear.com

Thank you... Appreciate your business

Rated 5 out of 5 stars

Been shopping at Construction Gear for…

Been shopping at Construction Gear for years, got excellent service as always was disappointed that double knee painting pants Dickies will no longer be sold 😥

19 September 2023
constructiongear.com logo

Reply from constructiongear.com

Thank you... Appreciate your business sorry about the Dickies double knee paints

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