While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, competent, and knowledgeable, often highlighting their patience and dedication in explaining complex processes. Many people appreciate the exceptional customer service, noting that representatives are responsive, supportive, and guide them effectively through their journey. The user experience is frequently described as positive, with clear steps and an easy-to-understand process. Consumers are very satisfied with the service and product, finding the program invaluable for achieving homeownership. They mention that the program helps prepare documents, assists with organization, and provides financial monitoring. While a small number of people found the initial categorization of expenses overwhelming or encountered minor technical glitches with the online platform, these issues were quickly resolved by the support team, and the overall sentiment remained highly positive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the supportive guidance and... See more

Service

Customers consistently note positive experiences with service. Many reviewers appreciate the commitment to... See more

Product

Reviewers highlight positive aspects of the product, particularly its effectiveness in helping individuals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

During the home-buying process, it is crucial to collaborate with the NACA home counselors and adhere to their guidance. Regarding what we needed to accomplish, our counselors were incredibly informed... See more

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more


4.8

Excellent

TrustScore 5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NACA…

Today was my first virtual meeting with my counselor, Gladys. She was very helpful and specific about what additional documents were needed. I also appreciate her quick response to emails. I am looking forward to continuing this process, and I hope to be a homeowner soon!

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Working with Miguel Correa as my NACA…

Working with Miguel Correa as my NACA counselor was a positive and productive experience. He was knowledgeable, patient, and responsive throughout the process. Miguel took the time to explain each step clearly, kept me informed, and helped me stay on track with the necessary documents and requirements. His professionalism and dedication made a complex process feel manageable. I truly appreciated his support and guidance.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

The NACA program is such a great

The NACA program is such a great resource for anyone thinking about buying a home! I’m going through the process myself, and my counselor Ellen has been amazing. She’s always on top of making sure everything gets submitted on time and helps coordinate everything when things get a bit tangled. I’m excited about this journey and can’t wait to see where it takes me!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

What an amazing organization!

I have wanted to be a homeowner for as long as I can remember, but growing up in California without family assistance or an inheritance, it simply hasn't been possible. My friend who works in the mortgage industry told me about NACA a few years back and it all sounded too good to be true, so I brushed it off. Recently I decided to give it a go. Watching the video about how they advocate for homeowners was inspiring and resonated with me, I figured even if I didn't end up a homeowner I wanted to be involved. I did the courses and paperwork and recently met with my Mortgage Counselor, and it has been such an amazing experience! I am now on the road to fulfilling this life-long dream due to NACA's guidelines making it so easy for someone like me to qualify for a mortgage. I make decent money and have perfect rental history, my issue is not being able to save up tens of thousands for a down payment needed for a traditional mortgage. That is not a requirement for NACA's purchase program. I plan on doing more volunteer work for this amazing organization and am beyond elated that I will be a homeowner this year.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience with NACA has been great…

My experience with NACA has been great and they have been able to work with me as best as possible in order for me to obtain the perfect property. My counselor has been very helpful. I would highly recommend to anyone looking to purchase their first home!

16 April 2025
Unprompted review
Rated 1 out of 5 stars

My experience was misleading and horrible

Hello for starters I recently filed bankruptcy so I called NACA office and specifically asked if I could do the program the lady put me and hold to get some assistance with my question came back and said if you filed 13 you can’t until your discharge would could take 3 or more years but if you did 7 and your discharge you can and we can help you she also encouraged me too complete the application process and pay the fees so I did and waited months to speak with a counselor finally got my meeting last week and after about a hour she tells me that NACA can’t help me for at the minimum 2 years by law I explained to her that I was told by an associate that you guys could help I felt mislead all the intrusive information I put into the portal to be told there’s nothing they could do so disappointed I feel like this company wants way too much control over you for paying the closing cost and guaranteeing you your monthly payment stays the same it kind of reminded me of how welfare use too treat people year’s ago my counselor was professional and respectful and another thing your credit score does matter they watch it like any other lender would so very misleading my experience was horrible

7 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently started my road to ownership…

I recently started my road to ownership through the NACA program. My counselor Katya Walker is an experienced professional and has provided me with so much advice and information throughout this process. The NACA program provides assistance for those of us who may not have believed that homeownership was possible. I look forward to making my dream of homeownership come true through the NACA program.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

I have recently started homeownership

I have recently started my journey towards homeownership, and the process is exciting, overwhelming, and intimidating.

Early on in my research, I am happy to have discovered the NACA housing program which has been proven to be a structured and supportive path toward homeownership.
From the moment I signed up, I was guided through each step, beginning with the Homebuyer Workshop, which laid out the process clearly and helped me understand what to expect.

The paperwork, documentation, and budgeting phase took some effort, but the online portal made it easier to upload and manage everything.

My NACA Counselor, Ellen Peterson is absolutely amazing. She is thoroughly versed in the innerworkings of the NACA program and has been informative and patient in her explanations in helping me understand what I need to work on financially to be ready to buy a home. I've learned a lot in the process of homeownership. After one meeting, and completing a few minor follow-up items, I am nearly NACA Qualified. After my meeting, Ellen was very responsive to my email requests for information. I know I am in good hands with her on my team.

As of now, I’m progressing through the qualification phase, and while it’s a process that requires patience and dedication, I feel confident that I’m moving in the right direction. The NACA program is not a quick fix, but it’s a realistic and empowering path to owning a home with no down payment, no closing costs, and a below-market interest rate.

I'm proud of how far I’ve come and look forward to completing the next steps toward becoming a homeowner.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Our home journey….

Our NACA journey has begun and it’s been a long time coming! We attended our first (HBW) seminar on Saturday (03/08/25) via Zoom at home in our living room. Now it doesn’t get much better than that! Upon completion of the seminar, we hit the ground running because we were definitely excited and enlightened with all of the information that we had received. Two weeks later, we were notified via the member portal that our application had been submitted and we would be working with our NACA counselor, Ellen Petersen! Our first encounter took place on (03/28/25), right at home again via Zoom. First of all, let me just start off by saying that Ellen is phenomenal! She loves what she does and she is good at doing it! Ellen is very knowledgeable and professional. She is well aware with the programs (ins and outs, do’s and don’t). She gave us so much insight into the process as we are continuing to move forward. She gave us her honest truth and opinions based on where we were financially. Some things that we were currently doing had to be done differently for the better and others just had to be stopped! She made us take a good look at ourselves and our future goals as it relates to our home ownership! We had to get good with saying the word “NO” because if we didn’t, ultimately, we would never be able to maintain our home investment going forward. You truly have to respect someone who is willing to tell you what you already know but are failing to do so! If you require the help and support of someone who is going to get you financially ready and moving in the right direction, you need Ellen Petersen! Constructive criticism is a wonderful tool when utilized correctly! If you are considering NACA as your Mortgage Broker, you won’t be disappointed! Do not let the challenges deter you from pursuing your dream. You will definitely have to put some “skin in the game”, but it will truly be worth it in the end! Thank you Ellen for taking charge and forcing us to make wiser choices and better decisions when it comes to us and our future! We are there now, moving forward and seeing the results because we “Got good with saying NO”!!!! God bless you ALL for taking your time to help us make our dreams a reality!!!!

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Just this weekend my wife and I…

Just this weekend my wife and I officially started our journey to home ownership with NACA. We were assigned to an awesome agent named Ms. Ellen Peterson. We are so pleased to have Ms. Peterson guiding us on this journey. Her knowledge of the process is very evident. She is a stickler to detail and is so very personable. She is very clear with everything we need to do from start to finish to make our dream of home ownership a reality. We are grateful and encouraged to get this done with Ms. Peterson leading us to our victory of home ownership.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

My counselor is absolutely amazing

My counselor is absolutely amazing. She listens to my concerns and educates me throughout our sessions. I feel confident about the process because I have someone on my side helping me every step of the way. I can tell she truly cares and is dedicated to make this a smooth process for me. I am excited and can't wait to get in my dream home. Thank you so much Ellen Petersen.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Naca has changed my life …

Naca has changed me and my children’s life..
Before I found out about the Naca program ,I really had no hope…. My counselor made me feel comfortable and he really help me through a really hard situation in my life because The home I was living in was filled with mold and the Landlord made everything difficult plus my credit was not the best Naca was still about to help me and my 10 year old son and 2 year old daughter not to mention I’m 7 months pregnant and just Went through a very nasty divorce….thanks to Naca I was given away out of situation of a dead end cycle . going through generations and generations of people struggling because of Naca. I maybe become the first home owner in my family

18 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA Program

The NACA program is a wonderful opportunity! I have a great NACA counselor! She is very helpful and informative. NACA walks you through every step of the process.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA is amazing.

Everyone in NACA has been extremely helpful through the whole process, I have renewed my paperwork a few times now and they continue to help me in the best way possible and assist me in looking for my future dream house. The NACA program is truly amazing.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA is great…

I was told about the NACA program by coworker. She has purchased a home with NACA. She informed me that it could be a long process and to have patience because it’s the best program. I was assigned Mrs. Ellen Petersen and she has provided me with very detailed information needed during the process. She has been working with me and I’m still going through the process, but I feel confident having Mrs. Petersen as a counselor. Mrs. Petersen is very informative and knowledgeable. I look forward to purchasing my home with NACA. I've had the best experiences, and Mrs. Petersen is very patient, helpful, detailed and thorough. I know with her expertise and dedication I will be in my home very soon.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing NACA Conference

I attended a NACA conference on February 8, 2025 at Journey Church in Columbia, SC, and the presenter Ms. Sharlene Slater was very informative, straightforward, and to the point. Not only that, but she was also encouraging and told those of us who were in attendance that if we put the work in, then we can make our dream of home ownership a reality.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

WOW!

Wow! I attended the FREE Home Buyer Workshop today and I must say I genuinely enjoyed it. It was filled with so much valuable information. I left feeling like I will be provided all the necessary tools and resources with this program to become a successful homeowner. I am looking forward to taking the next steps with NACA.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

I attended the NACA workshop on today…

I attended the NACA workshop on today and I thoroughly enjoyed the information I was given.They truly clarified the step by step process they take to help each individual become a homeowner. One thing that absolutely stuck with me was to “move in silence.” I am excited about embarking on this journey to home ownership.

8 March 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look