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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, competent, and knowledgeable, often highlighting their patience and dedication in explaining complex processes. Many people appreciate the exceptional customer service, noting that representatives are responsive, supportive, and guide them effectively through their journey. The user experience is frequently described as positive, with clear steps and an easy-to-understand process. Consumers are very satisfied with the service and product, finding the program invaluable for achieving homeownership. They mention that the program helps prepare documents, assists with organization, and provides financial monitoring. While a small number of people found the initial categorization of expenses overwhelming or encountered minor technical glitches with the online platform, these issues were quickly resolved by the support team, and the overall sentiment remained highly positive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and knowledge.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the supportive guidance and... See more

Service

Customers consistently note positive experiences with service. Many reviewers appreciate the commitment to... See more

Product

Reviewers highlight positive aspects of the product, particularly its effectiveness in helping individuals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

NACA is helping me learn a lot about the home buying process. The counselors are very helpful, competent, and explain things really well for everyday people who are new to the home purchase experience... See more

Rated 5 out of 5 stars

What made my experience with NACA great was the consistent support and guidance I recieved from my counselor named Dwayne Jordan. He took the time to explain each step of the process in detail, ans... See more

Rated 5 out of 5 stars

During the home-buying process, it is crucial to collaborate with the NACA home counselors and adhere to their guidance. Regarding what we needed to accomplish, our counselors were incredibly informed... See more

Rated 5 out of 5 stars

My experience with NACA has been excellent. The program really helps families who want to achieve the dream of buying a home without the traditional obstacles of down payment or closing costs. My coun... See more


4.8

Excellent

TrustScore 5 out of 5

163 reviews

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Rated 5 out of 5 stars

Awesome Counselor

During my whole NACA process I have had the most helpful counselor. My experience has been long, but working with Tamika has been awesome. She is here to help all her clients get into a new house. She will make sure you understand the process from beginning to end. I look forward in soon getting approved and owning my new home.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

NACA not only makes the home buying…

NACA helps make buying a home easier to understand and follow. Their structured program walks you through every step, ensuring you stay on track. Our counselor, Ellen Petersen, is very knowledgeable and carefully reviews everything before submitting it to the underwriter. NACA also provides valuable lessons on budgeting and saving, helping you manage your finances wisely.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

NACA makes not only the home buying…

NACA makes not only the home buying process clearer and easier but also teaches about financial discipline. they have a structured program that guides through each phase of the home buying process. Our counselor name is Ellen Petersen. she understands the process really well and makes sure every step is completed concisely before it gets to the underwriter. NACA also teaches you about effective budgeting and saving.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I was informed about NACA from my…

I was informed about NACA from my Realtor. I started the process with them I have an amazing counselor. He has been great really informative can wait to see the outcome of my first home purchase.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had an incredible experience

I’ve had an incredible experience with the NACA program. From the start the process was transparent and the counselors are very supportive. They provided me with all the guidance I needed on becoming a home owner without having a perfect credit score. I highly recommend this program to anyone trying to make their dream of owning a home become a reality.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA

I am so moved, touched, and inspired by beginning the process of my NACA journey. I had the wonderful experience of connecting with my counselor and having them walk through what was needed of me to get my housing process started. I am so excited to see what is to come of this!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA Program is the way to go for Home Buyers!

I heard about NACA through a friend from a casual conversation, and I immediately started to explore my options. I love my experience thus far with the counselors and everyone I've come in contact with. I have already told my friends about the NACA program, and I am excited to be going through this process!

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Revie for NACA

I started my journey with NACA last year after attending an online workshop. I have been working with my counselor Ellen Peterson who has been very patient and helpful with me. I appreciate all the support NACA has for future homebuyers like myself. It is quite a journey and lots of information needed but I'm sure the wait is going to be worth it.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Start Up

Start up
I heard NACA from different people and become interested about the program and start the process a month ago. What I like so far is the pace to the process. After registration to the NACA patrol, following the instruction and being familiar about the program with the chosen pace is a great start up. I found out the process is smooth to start up.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA

The representatives are helpful and knowledgeable about the program.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

NACA in NJ - A Game Changer for Homebuyers!

I had an amazing experience with NACA in New Jersey! Their homeownership program truly delivers on its promise—no down payment, no closing costs, and no fees. 💰✨

What stood out most was their low fixed interest rates and no credit score requirements, making it easier for anyone to qualify. 🏡🔑

If you're looking to buy a home without breaking the bank, I highly recommend checking out NACA.!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Naca is the best mortgage lender

Naca is the best mortgage lender. The counselor Ellen Peterson helped me to get all the process done. She is available at any time I need help on uploading documents. She respond an email very quick.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

My experience with NACA has been great…

My experience with NACA has been great after I got a new counselor James P. After he became my counselor within a month and a half I was NACA approved. He took time out and explained everything to me what I needed to do in order to get to my next step with NACA. Soon after I was in my housing search stage with NACA. It took me only 3 months to be NACA approved. I have found my forever home closing date is set for 1/30/2025. Took 6 months total. The process moved as quick as I did what was required of me. NACA is a great program.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

NACA - A Homebuyer's Dream

My experience with NACA has been great so far! My fiancé and I are both purchasing our first home together and we were drawn to the NACA mission and all of the benefits that come with purchasing through the program. We both want to be more active in our community too so the requirement for NACA participation throughout the year was also a plus for us.

We were both prepared for a long and complicated process and, so far, our experience has been the complete opposite! The webinar was interactive, surprisingly interesting and very informative. After that, we were able add all of our documents to the online portal with ease within a few days. Any lingering questions that we had were answered in our Zoom meeting with our Counselor. He walked through each step with us and helped us correct and/or add any necessary information before our file was submitted for underwriting. We're currently waiting to hear back to see what we are approved for and then we'll begin the process of searching for our first home!!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

NACA is promising

NACA is promising. I attended the Homebuyer Workshop, heard numerous live testimonies. Then I completed an in-person session with a Mortgage counselor. The advocates are helpful and dedicated from the start to making positive change in people's lives and communities. Everything's above board. The process and portal is easy to use and crusade for affordable housing is a noble call. It's a better approach than the for-profit private sector.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been working with NACA for several years…

I’ve been working with NACA for several years now, and my experience has been overwhelmingly positive, especially thanks to my counselor, Ellen. From the start, she has been incredibly knowledgeable, patient, and truly invested in my journey toward homeownership. Ellen has a unique ability to make a complex process feel manageable, and she takes the time to explain every step in detail. She’s not only informative but also understanding of my unique situation, which has been invaluable to me. She genuinely wants me to succeed and works tirelessly to ensure I have the resources and guidance I need to get closer to my goal. NACA’s dedication to helping people achieve affordable homeownership shines through in everything they do. If you’re looking for a lender that’s committed to you, I highly recommend NACA—and if you’re lucky enough to work with Ellen, you’re in great hands!

1 November 2024
Unprompted review
Rated 2 out of 5 stars

naca is all runaround and data mining…

naca is all runaround and data mining and no results. they ran me around for several months, strung me along on empty promises, then they morphed the product to stay in play. then they canceled my appointments and switched out my counselor for yet another afro-hater who's job was clearly to block and obstruct, make excuses and move the goal out of reach. racist, sexist, divisive bigoted haters. another homogenous organisation that does nothing but divide and stage a finincial race way. instead of learning from the mistakes of the past naca actively repeats them.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

NACA is the BEST

NACA is the BEST. My husband and I have been search for the right home loan to do for our growing family, as we are first time home buyers and we couldn’t recommend NACA enough! They have been so knowledgeable to us and have truly helped us to make a good decision where we buy a home. They have been easy to work with, and you can really tell they care about you and what you want. We highly recommend going through NACA !

16 October 2024
Unprompted review

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