While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Issue with subscribers not getting confirmation emails. Support on chat was pushed to a "senior" support agent who suggested a few things and then ghosted me not responding to any questions.

Rated 2 out of 5 stars

Looks like things started going to hell in mid 2025, and were completely boogered up by 2026. It's all AI-run now, from what I can tell. The current trend recipe for the complete FUBAR of anyt... See more

Rated 2 out of 5 stars

ConverKit (now Kit)'s solution isn't bad, however the account deletion service is far from ideal. It's ridiculous how long they're taking to process my request. I've been waiting for over six weeks no... See more

Rated 1 out of 5 stars

Company has no idea about content of European GDPR: * don't know which regulation to apply on which data set (don't record country of origin, e.g. with IP address) * refer to obsolete Privacy... See more

Company details

  1. Email service provider

Written by the company

ConvertKit is an email marketing platform built for creators, by creators. With ConvertKit, creators can grow their audeince and business by with customizable forms and landing pages, schedule emails with targeted content with easy to use tags, segmentation, and automations, publish newsletters, and sell products and services with ConvertKit Commerce.


Contact info

1.9

Poor

TrustScore 2 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor/slow support and account getting locked multiple times.

I recently transitioned from Mailchimp to Convertkit as they seemed to be very promising in terms of automation.

When I transferred all my contacts to Convertkit, they locked my account and first wanted proof. This is actually very good as nobody likes spam. But it took about 4 days until they unlocked my account. Customer support was very slow and I wasn't able to send out a few important emails.

Yesterday my account got locked again. They have a Gumroad integration, which you need to be careful with. Without warning or more information, clicking on one button will import all of your Gumroad contacts, locking your account again. I immediately contacted them to undo this and unlocking my account.

Today is the launch of a big sale that we've been working towards for months and now I'm unable to send out any emails because my account is locked again. They customer support is slow and they do not care at all for the work of their costumer.

As I pay enough, I was hoping for better support and not getting locked out so much. I cannot rely on Convert and it's for sure not helping my business!

I would not recommend Convertkit to anymore. It's a big mistake of me to sign up with them.

12 June 2020
Unprompted review
Rated 5 out of 5 stars

Really great service

One of my favorite tool to work with.
It's easy and powerful and customer service is here to help if there is any problem.

10 February 2020
Unprompted review
Rated 5 out of 5 stars

ConvertKit Was A Breath Of Fresh Air

I've been in the internet marketing space since 2010. I have tried and tested all the email marketing tools and software out there, from the AWeber, to GetResponse to MailChimp and more.

All the tools are great, have similar features with slightly different interfaces.

But when it comes to ConvertKit, I was totally blown away by its simplicity and ease of use.

1. Everything is so fast to work with.
2. I don't get charged extra if my lead is on different campaigns. They are all tagged and counted as ONE email.
3. The automation features are superfluous and really simple to use even for someone who's brand new.
4. Their new landing pages are neat.
5. They don't have a lot of email themes, and for a good reason. It brings back the focus on writing and not just designing mailers.
6. Their customer support is super quick and friendly.
7. And I can see that they are building this platform based on speed, performance, and essentialism.

I don't think I can move to any other email marketing tool as a digital content creator after using ConvertKit.

5 November 2019
Unprompted review
Rated 5 out of 5 stars

ConvertKit has been a great tool for my…

ConvertKit has been a great tool for my website, CELTA Helper. It has helped me to grow my email list from zero to over 1400 subscribers. Although ConvertKit is one of the pricier options, it comes with pop-ups and landing pages and is definitely the most intuitive platform I've found for email marketing.

27 July 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look