Co-op Funeralcare Reviews 4,903

The appointment went well and met our expectations.

We attended our pre planned meeting and were greeted by Jake who was to make the arrangements for us
He was very good in listening to our requirements in regard to the funeral plan we had chosen and facilitated it by giving us all the details that we needed to be aware of when the plans were written

Went online as we tried to get someone to help us by calling and someone called I think it was lynn was supposed to call me but didn’t eventually I got a call from head office and the girl told me that I wouldn’t be able to get an appointment for over a week which meant the special offer would have been finished, which would save us £700 for both policies, she then advised us to do it online as it was easy, so we went online and it was easy so took out our policies. I would have preferred to speak to someone but at least we managed to set up our unreal plans.

All the Branch staff were welcoming and very pleasant to speak with in a relaxed atmosphere.
The Various Plans were discussed and the most appropriate for my needs selected and purchased.
Special mention must be made of Mrs. Helen Reid
who made this process very easy with her full and easily understood descriptions of the available Plans.

We called into the offices in Plymouth who took out details, the planner sent a text and followed with a phone call where I was advised to go online to complete the reservation, which I subsequently did

Every Co-op representative I spoke to over the phone was very kind, understanding and helpful. This made arranging a funeral plan as a personal experience and positive. Highly recommend the Co-op's Funeral Planning service.

The process seemed to be somewhat rushed
We did at one point ask that she slowed down so that she could fully understand the finer points of our wishes.

Able to understand everything very good Thank you

The operative was very clear,concise and knowledgeable and I was happy with the outcome of the deal.

Staff really caring and explained everything about the pre planned funeral. No issues when doing my Mum's but there was a cliche when we came to do my Dad's. The member of staff was outstanding, ashame that head office had not sorted this out as it was happening frequently. Rearranged another date but this time it would be over the phone, still would not work. eventually someone from head office rang and the funeral was pre planned.

I chose, and then paid, for a Silver Plan online. It was easy to do, and very straight forward. I had previously popped into my local branch (at Sunbury on Thames) where the staff were able to answer a couple of questions I had about the Silver Plan. And also some information on "orders of service". I have no hesitation is recommending Co-op Funeralcare, and it was the only company I considered. Many thanks.

Victoria dealt with me at Broxbourne and was understanding, friendly and professional. She was very well informed of all the different types of funerals supplied through the Coop and was able to answer every question I had. I would not hesitate to recommend the Coop and the service they provide is excellent.

Head office explained lots of things i hadn't been told, very informative and put my mind somewhat at rest.

Bought my plan online. Very straightforward all sorted in 10 mins.

Had to wait three weeks after our initial enquiry before anybody got back to us. Not impressed.Was about to enquire with another funeral director when we were contacted.Had a face to face appointment,computer system not working.Ended up doing it online.That was easy enough.I like to talk to a person thats why we made a face to face appointment.Overall,not impressed with the time we had to wait nor the malfunction of the computer system.

Laura was excellent, but the Company policy process of her having to read from a script on the laptop greatly detracted from the ability to have a personal meaningful discussion on the matter in hand.
Laura did extremely well in trying to work with the script for my questions and to allow conversation between us to flow, enabling me to feel more relaxed talking about arrangements following my death, but it was difficult to get away from the question and answer proscribed format.
I had previously researched and decided on which plan I wanted, and with which I am very happy. However I would not recommend to anyone who needs some level of supportive discussion around this difficult subject for most, as this ‘script’ approach is really not appropriate or helpful.

The staff is very good. The only improvement that I can suggest is for a personnel member to attend at the care home for more comfort and clarity. It is more convenient with the person purchasing the plan. Via telephone is not that too clear for some.

Tim was very patient and helpful.

Good & courteous experience overall score would have been higher if the computer system hadn’t hit a glitch (took a couple of weeks to resolve)

Thank you.