Co-op Funeralcare Reviews 

Claire was extremely helpful, friendly and knowledgeable and guided us through the process with great patience. She was very easy to talk to and made the whole experience a pleasant one.
I would recommend the service to anyone thinking of taking out a funeral plan.

It was fun as well as efficient - no reason why the experience should be grisly despite the objective of the meeting.

I felt very comfortable with Pauline from the start. Very informative. I felt all aspects of my plan were covered.

Clear and concise info. Answered all questions we had. Easy process.

We called having already decided on the funeral option we required, however, the Co-op representative was very helpful and informative and talked us through the different options to ensure that we had made the right choice for us. The whole process was made very easy.

The only negative is that while we requested our documents to be sent through the post rather than via email, I would still have expected an email confirmation of our purchase having paid the full amount up front. The first contact received was an email requesting an online review.

Rang to arrange an appointment to organise a funeral plan. They were supposed to call back within 48 hours. But did not. They rang back 7 days after my call. However when we went to the appointment the staff were brilliant very friendly and helpful. Kayleigh who organised our plan was great. She went through everything explaining all the different choices. Everything was so easy and we received our plans within 4 days. Brilliant service thanks.

Not my first time organising a funeral plan , but a first for myself. Lynn, our assigned agent, was most helpful & turned what could have been a dour experience into a pleasant one. In her professional & friendly manner, she explained the available plans in a timely manner and helped me determine which was most appropriate. And a nice coffee too. I much appreciated everyone's help

Following a family tradition, all my relatives have used coop funeral, I didn't want the traditional route so was delighted how easy it was to arrange their direct no fuss plan

Helen was so professional but was also extremely helpful and made me feel so relaxed and listened to.

We wanted a no fuss funeral plan. Cremation only. Phoned Coop funeral sales. Very helpful l. Detailed what we would get on our plan. Easy to setup. Good value for money for the plan. Recomend Coop funeral plans.

No nonsense website, easy to navigate and secure a plan

Very easy to navigate the website and order and pay for a funeral. There is help every step of the way if you need it and associates to speak to if you need it. I bought my funeral online and it was very easy.

It was just the lady who dealt with me, made my experience if i was going co-op for a packet of rich tea biscuits.it was a shame I didn't take some with me when I went for my funeral plan, as the Lov'ly Lady who done my plan offered me a hot drink straight away.I felt Very comfortable the whole time I was dealing with my plan.

Catherine at Middleton was really helpful from the very start, and helped us sort everything out with no fuss or hassle. All staff were professional, courteous and friendly. They went out of their way to go the extra mile and give a personal service which we really appreciated, and really helped make everything as smooth as possible at difficult time.

Everything was so easy to do and the customer service was second to none.
I have bought a plan that suits my needs and requirements at a very reasonable price. This gives me peace of mind knowing that nobody has to be left to deal with all the necessary arrangements following my death.

Extremely happy with the helpful service I was provided and nothing was too much trouble.

It was all put very nice and I felt very happy and pleased
Thank you Nigel😊

Very polite and helpful. Clear information. Not wasting time, but not rushing me either. Generally, an excellent experience.

Very helpful staff when I called in to enquire about their plans, I was given a brochure to peruse at home. When I made my choice I rang the number given and confirmed my choice and paid in full.
No pressure at anytime.

It was very straight forward and uncomplicated