Copenhagen Luggage Service Reviews 

116
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We were a bit anxious to use any luggage service. However, we couldn’t have asked for a better service. We left our luggage in the cruise hall and picked it up at the airport. As we were a party of 4... See more

Rated 5 out of 5 stars

Exceptional customer service! Mette and her team were very patient and were able to make things happen for our family on very short notice. She greeted us with a smile when our family landed in Denma... See more

Rated 5 out of 5 stars

Luggage was not put in the right place by cruise ship personnel to be picked up by luggage service but our young man from the luggage service stayed around until everything was straightened out and he... See more

Rated 5 out of 5 stars

We organised for CLS to collect and transfer our cases back to the airport last minute whilst we were on the cruise. They responded quickly to any queries and kept us updated when they had collected... See more

Company details

  1. Transportation service

Written by the company

We offer a porter service in Copenhagen, which offer luggage transfer between hotels, airport and cruise ships. Also we can offer special services upon request like Meet & Greet in airport, assist with luggage transfer from baggage belt to taxi - just ask and we can help you almost any case. For example our luggage transfer to/from cruise ships in Copenhagen works without you as a cruise guest need to wait for us to hand over luggage. Our cooperation with port and cruise ships make the hand over seem less for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.7

All reviews

(116)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service! Mette and her team were very patient and were able to make things happen for our family on very short notice. She greeted us with a smile when our family landed in Denmark and helped us navigate a few hiccups at the airport with all of our luggage. Also, they do a fantastic job of sending texts and emails to ensure you know what is going on, where they are located, and how you can easily get in touch with them if needed. Will definitely use again and highly recommend to anyone travelling to Copenhagen.

3 July 2024
Rated 5 out of 5 stars

CLS saved me when I was stranded with my dog

I wish I could remember his name, but there was a kind man there who came to my rescue when I was stranded in the airport with 5 suitcases and my dog trying to find a flight that would accept the dog so I can move back to the United States. This man offered his services and allowed me to move around freely to get the help I needed, stored all my luggage overnight and then went above and beyond the next day to find me availability on a SAS flight. If he was not there I do not know how I would have survived. Thank you!

29 June 2024
Rated 3 out of 5 stars

Good, reliable but expensive service (may be I'm cheap 😉)

I opted for a porter service from belt to home in Copenhagen.
The staff is friendly.
the cost was Euro 280 for 7bags with a weight limit of 25kg and anything weighing above it is charged 5 euro additional for each bag,
and it is delivered to street level only.

They were waiting at the belt for me and was friendly.
they do what they promise.

27 May 2024
Rated 5 out of 5 stars

Happy customer

Every time I have used them I hav super service, professionalism and efficiency. The staff are all very friendly and go up and above to provide an excellent service.

2 April 2024
Rated 4 out of 5 stars

Hard to find the office

I had a hard time finding the place to drop off my luggage. I had to stop twice to ask workers how to find it. The provided map was confusing. It looked easier than it was. Once I found it I was happy to be able to store my luggage for a while.

21 March 2024
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