The Cornish Seaweed Bath Company Reviews 2,594

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,311 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their excellent quality and effectiveness. Many people praise the shampoo and conditioner for improving hair health, making it softer, shinier, and reducing hair loss. The customer service is also consistently described as very good, with prompt and helpful responses to inquiries and issues. Reviewers appreciate the overall user experience, including the ease of ordering and the pleasant aromas of the products. However, some customers also noted issues with customer service, mentioning slow response times or difficulties with the ordering system. A few people found certain products, like the conditioner, to be too thick, making them difficult to dispense without a pump. Additionally, a small number of reviewers experienced dryness or irritation with some hair products, or found certain balms ineffective for eczema.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and... See more

Order

Consumers find the ordering process to be largely positive, with many praising the speed of delivery and the... See more

User experience

People report positive experiences with the user experience. Many customers appreciate the detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m absolutely blown away by this product. As a menopausal woman, I’ve struggled with hair that felt dry, dull, and was shedding far more than I was comfortable with. Since switching to the Cornish... See more

Company replied

Rated 5 out of 5 stars

I've only used the shampoo and conditioner twice but my usually tangled, over processed tinted hair is already feeling nourished and bouncy. It's easier to comb through and actually moves rather than... See more

Company replied

Rated 5 out of 5 stars

My go to people! Started using Super Nutrient Oil on my face, under my moisturiser; it amazing, I’m 71 with eczema prone sensitive skin and scalp and their products are so great for me, all over. I te... See more

Company replied

Rated 5 out of 5 stars

I have used many purple shampoos over the years but have never felt compelled to write a review - until now - this product is excellent- lovely shampoo with a nice clean aroma . After using it just o... See more

Company replied


Company details

  1. Cosmetics shop
  2. Cosmetic Products Manufacturer
  3. Cosmetics Industry
  4. Cosmetics wholesaler
  5. Toiletries Shop

Written by the company

We a small company based in West Cornwall. We create completely natural skincare using sustainably harvested Cornish seaweeds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase. Within days my hair feels thicker and is glossy.
Quick delivery.

3 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Julia 💚 We’re so pleased you’re seeing such quick results with thickness and shine — and that delivery was smooth too.

Rated 5 out of 5 stars

I love your products and I have been…

I love your products and I have been using them for a while now I like that they are organic and natural I have been a therapist for over 30 years and I’ve always worked with organic products these make my skin feel hydrated soft making the skin glowing and younger looking I feel I’m putting skin food onto my face and body I will be continuing to use these products thankyou

17 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Jayne 💚 It means so much to hear this from someone with your experience. We’re delighted the products feel nourishing and are supporting your skin so well.

Rated 5 out of 5 stars

Great products easy to deal with…

Great products easy to deal with arrives quickly. You need to use a small amount and my skin feels amazing. My hair so much thicker will use again definitely it does what is says on the tin!

17 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Jan 💚 We’re so pleased you’re seeing results with both your hair and skin — and that a little goes a long way too!

Rated 5 out of 5 stars

Purple Shampoo

Just tried for the first time after finding my purple hair products harsh. very pleased. Lovely product.

17 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Miriam 💚 We’re so glad you’re enjoying the Purple Shampoo and finding it gentler than others — lovely to hear.

Rated 1 out of 5 stars

FIRST AND LAST ORDER! Poor communication with their customers.

First order with the company I was so looking forward to receiving lovely products to give as a present. On opening the box, there was little to no packaging and all the bottles were really dented. I have been trying to contact the company by their preferred method but I'm yet to get a reply. Won't be using them again.

6 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi JJ,

Thank you for sharing your experience and we're very sorry to hear that you received dented bottles. This is certainly not the kind of experience we want you to have.

Could you please email us directly at victoria@cornishseaweedbath.co.uk? We would love to resolve this to your satisfaction.


Best wishes
Ellie

Rated 1 out of 5 stars

Non existent customer service

I left a review on 2nd April saying that the conditioner wasn’t fit for purpose as it was so thick I couldn’t get it out of the bottle. I got a response on 6th April saying they were sending me some pumps which apparently I should have ordered with the product!!!!! Here we are 10 days later, no acknowledgement, no pumps, no reply to the emails I’ve sent chasing this. Just one VERY expensive conditioner that I can’t get out of the bottle. Why sell a product without a pump if you need a pump to be able to use it?! Worst customer service I’ve come across for a long time. And to make matters worse I get daily email ads from them trying to get me to buy from them again. NO. Never again.

2 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Annie,

Thank you for sharing your experience with us and we're very sorry to hear that you haven't received a pump. I tried checking and the only email we got from you was yesterday, April 16 informing us about your experience with the customer service.

We honestly cannot locate any other emails. I am so sorry that this has been your experience.

Could you email us directly at victoria@cornishseaweedbath.co.uk please? We would love to resolve this to your satisfation.


Best wishes
Ellie

Rated 1 out of 5 stars

I initially ordered the facial balm and…

I initially ordered the facial balm and skin repair balm for eczema and then decided to try out the body wash. Once it arrived, I emailed straight away to say I would like to return it. I had not used the products as I was testing out another product from a different company for the eczema. I emailed 3 times and I struggled to find a phone number in which I called 2 incorrect places (one was affiliated with the company but they too only had the hello@ email address and no telephone number despite the website claiming easy returns and responses in 2-3 business days.

In my frustration with having my parcel sat next to my door for over a week and no response, I decided to just try them and again disappointment. The facial oil and balm rescue did nothing for the eczema but just make it abit moist. The tin it comes in is quite small for the amount that you pay. The body wash...well I was not fond of the smell at all. I spent around £72 in total and I am so disappointed with the customer service and the products. Will I get a refund? Let's see.

6 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Hi Jasdeep,

We received the email you sent to victoria@cornishseaweedbath.co.uk and a full refund has already been processed for you.

If we can help with anything else, feel free to reply to Victoria's email.


Best wishes
Ellie

Rated 5 out of 5 stars

Wonderful…

The current e mail platform isn’t working, but I believe this is now being updated . When a problem arose with my order, Victoria was quick to offer a solution.

I love all the products this company cleverly produces.

The shampoo and conditioner really help my post menopausal itchy, sore scalp. The conditioner thickness and aroma are wonderful, especially used with the scalp brush. The free full sized products are a great bonus each time I order.

I have always used high end hair and skin products, but these are probably the most effective to date!

13 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Jayne 💚 We’re so pleased you’re loving the products and that they’re helping your scalp feel more comfortable. We appreciate your patience while we improve our email platform too.

Rated 5 out of 5 stars

I love these Cornish Seaweed products

I love these products. They are part of my campaign to stop hair loss at 81 and to keep my scalp healthy using natural ingredients. Thoroughly recommended.

15 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Denise 💚 We’re honoured to be part of your routine — especially with such a thoughtful approach to caring for your hair and scalp. Your recommendation means a lot.

Rated 5 out of 5 stars

Us fine (hair ladies) - give it a go... we've tried everything else

.

True and Honest Review.

Ive always had fine hair, but hitting my 40s has hit different. Ive tried various shampoos, pills and hair extensions etc.

However, ive never had my hair feel more fuller and healthier, just towel/air drying

The customer service is also 👌

28 March 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Debra 💚 We’re so pleased your hair is feeling fuller and healthier — especially with such minimal effort. And thank you for your kind words about our customer service too 😊

Rated 5 out of 5 stars

Amazing products

Amazing products! You can feel the goodness absorb into your skin. And fantastic people to communicate with! Thoroughly recommend this company. 🤩🤩

15 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Clementina 💚 We’re so glad you’re enjoying the products and the experience with our team — that means a lot to us.

Rated 5 out of 5 stars

The products are superb!

The products are superb. Have definitely helped with my Ezcema issue. A very good variety of products. Delivery is spot on. Very happy. Will use them again.

1 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Tina 💚 We’re delighted to hear the products are helping with your eczema and that you’re happy with the range and delivery too. We look forward to your next order 😊

Rated 5 out of 5 stars

Exceptional quality products

Exceptional quality products, amazing results. First class customer support.

9 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much, Sally-Ann 💚 We’re delighted to hear you’re seeing such amazing results and that you’ve had a great experience with our customer support too. That means a lot to us.

Rated 5 out of 5 stars

Revitalised hair

Found The Cornish Seaweed Bath company by mistake, and it was the best mistake I’ve ever made.
As a mature lady my hair was suffering, getting thin and lifeless.
Ordered the shampoo and conditioner only a few weeks ago and wow, what a difference.. the beautiful fresh smell and wonderful texture of the shampoo and conditioner is gorgeous. My hair is so so different, it’s full, glossy and the best it’s been for so so long.
The bottles are amazing, looks lovely in my bathroom.
The delivery was so quick and the contact from the company was quick, efficient and friendly.

I congratulate myself on finding this gem but would definitely recommend to anyone contemplating a purchase. Go for it, you won’t regret it.

14 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you so much for this wonderful review 💚 We’re thrilled you found us — even if it was by accident! It’s fantastic to hear your hair is feeling fuller, glossier and revitalised. We’re so pleased you’re enjoying everything from the products to the packaging and service. Your recommendation means the world to us 😊

Rated 5 out of 5 stars

This is a great shampoo

This is a great shampoo, it works well and smells great. I also use the conditioner and it goes a long way. I buy 2 shampoos to 1 conditioner and am now on my second batch. I am very happy with it all.

23 March 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Patricia 💚 We’re so pleased you’re enjoying both the shampoo and conditioner and that you’ve found a routine that works perfectly for you. It’s great to hear you’re on your second batch and still loving the results!

Rated 5 out of 5 stars

Tiny miracle in a tin

I am using the Organic Lip Balm last thing at night and first thing in the morning. It is very nourishing and I am not having to moisturise my lips so frequently during the day now. A tiny miracle in a tin.

14 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Adair 💚 “A tiny miracle in a tin” — we love that! We’re so pleased the lip balm is keeping your lips nourished and reducing the need to reapply throughout the day.

Rated 5 out of 5 stars

Love the product

Love the product - Revitalise Eye Gel with massage roller. I was looking for a natural product and am really pleased with this.
Delivered on time and a free treat included which was very nice.

31 March 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Rachel 💚 We’re so glad you’re enjoying the Revitalise Eye Gel — especially with the roller for that relaxing boost. Lovely to hear the delivery and little extra treat made your experience even better 😊

Rated 5 out of 5 stars

All the products are magic in a bottle

All the products are magic in a bottle! My two favourites are the organic facial oil and the hair & scalp oil. Highly recommended. Best results in years and feels like a spa treatment!

10 April 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Zelda 💚 “Magic in a bottle” is wonderful to hear! We’re so pleased you’re loving the facial oil and hair & scalp oil — that spa-like experience is exactly what we aim to create.

Rated 1 out of 5 stars

My daughter gave me some of this…

My daughter gave me some of this companies shampoo for Christmas. I didn't start using it until the beginning of February, after using it for two weeks I thought I would see some new hair growth, but there was none!! What I did discover was that my scalp had become scaly, huge chunks and strands of my hair started falling out . It is now the 13th of April and my scalp is still scaly, even though I've tried creams and prescription medication.
So disappointed 😞

6 February 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you for sharing your experience, Kathleen 💚 We’re so sorry to hear this has happened — that sounds incredibly uncomfortable and not the experience we would ever want for you. Everyone’s scalp can react differently, and this does sound like a sensitivity to an ingredient. Please do email us at victoria@cornishseaweedbath.co.uk, as we’d really like to support you further and help resolve this for you. :)


Best wishes
Ellie

Rated 5 out of 5 stars

Clean and fresh

Clean and fresh. That’s how I feel after using shampoo, soap and conditioner. With support of the team explaining how to use products, what to expect and they are a email away for any issues, questions. Thoroughly enjoying the smell, and feeling the products leave me with. Highly recommend the Cornish company.

18 March 2026
Unprompted review
The Cornish Seaweed Bath Company logo

Reply from The Cornish Seaweed Bath Company

Thank you, Heidi 💚 We’re so pleased you’re enjoying that clean, fresh feeling and that our team has been able to support you along the way. It’s lovely to hear you’re enjoying both the results and the experience 😊

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