Hibu Reviews 

HIBU in my opinion was completely incompetent. I paid them $15,000 for SEO services and got 2 calls that might be considered legitimate and around 400 SPAM calls that were a waste of time and money. SPAM calls were computer generated and nobody was on the line when we answered the call and when I called the number back it was a disconnected number or a recording saying it was a nonworking number.

I like working with Jeremy at Hibu. They are helping me create an online presence in my industry!

Has helped us acquire lots of reviews from long time customers. The dashboard is easier to use than other services we've used in the past. The website they built looks nice, the process wasn't super intuitive for us but it worked out in the end. Our rep, Jeremy, is very helpful and has useful information and useful guidance.

Working with Aubrey Anderson, our new digital marketing account executive from Hibu, has been one of the best business decisions we’ve made. My business partner and I weren’t actively looking for marketing help when she walked into our office—but we’re sure glad she did.

From that first conversation, her enthusiasm for digital marketing and her belief in Hibu’s solutions were contagious. She wasn’t pushy or scripted—just incredibly passionate and knowledgeable. It didn’t feel like a sales pitch; it felt like someone genuinely wanting to help us grow. And she’s delivered on that from day one.

Aubrey made what usually feels like a complicated and drawn-out process fast, fun, and honestly exciting. She clearly explained how Hibu stands out in the industry and backed it up with real data. She showed us exactly how their team drives ROI and how our business would benefit from their digital strategy—and now, after going live, we’re already seeing the potential unfold.

What’s impressed us most is how present and responsive she’s been. She always answers, checks in proactively, and makes herself available whenever we have a question. You can tell she truly cares about her clients. And hearing her talk about her leadership and her team at Hibu? It’s inspiring—there’s no ego, just pride in doing excellent work.

Our website looks amazing, we’re excited about the leads starting to come in, and it feels like we finally found a marketing partner who understands what we need and knows how to get us there. Aubrey, thank you for getting us out of our comfort zone. You’ve made a real impact already, and we can’t wait to see where this partnership takes us.

If you’re a business owner sitting on the fence about digital marketing—don’t be. If Aubrey stops by your business, let her in. It might just be the best thing you do all year.

- Bob at JC Myers Construction

Will is a pleasure to work with always going above and beyond. Always makes himself ready available to answer any questions I have. Very prompt responses. I highly recommend Will to anyone looking to expand their business.

Will is absolutely the best rep. You couldn’t ask for a better person. I’ve been in business for a long time . Hard to trust any investment because it’s all about the account rep. Well He will not disappoint!! I recommend Him for all your advertising needs !!!
Truly a great guy!!! Thank you Will !!

We've been working with Will and his team at Hibu to help grow our marketing efforts for Lucky Lawn, and the experience has been fantastic. Will is professional, responsive, and truly understands how to support a local business.

Since partnering with Hibu, we’ve seen stronger online visibility, better ad performance, and a consistent increase in high-quality leads — which has made a real impact on our growth. Will takes the time to understand our business and offers clear, actionable advice, which we value as a busy, family-owned company.

I would highly recommend Will and the Hibu team to other local businesses — as long as they’re not competing with us!

Was sold on a package that was slightly higher than I was prepared to pay, but I trusted (mistakenly) the sales rep, we’ll call him “Jam E.”, because he was referred to me by someone I know. Signed up for 6 months (their minimum). Website was designed and marketing campaign launched. Nearly 5 months and I get only 1 lead!! The only “input” I got from my sales rep was “spend more money”, I said “why would I do that when you’re not performing”. They “allowed” me to terminate my plan early and removed the website that I paid for! So, now, after 5 months, I’m left with literally NOTHING but losses nearing $7k and not including my time! The worst experience I have EVER had! Paying more money does not showcase any skill, or ability. I can throw money at anything and make it work better. I signed up with the budget they proposed and they produced absolutely no result and did not do any work unless I asked them to. TERRIBLE experience. Save your money. These people are con artists and do not have the skills necessary to do a good job with your money. You’re better off flushing it down the toilet if it’s not that important to you.

Erin is a huge part of my success; I started my business 20+ years ago and she was with me every step of the way. She provided me insightful and creative ways to start, keep and progress my business in print and online. She is inspiring and has become a great friend along the way; I wouldn't be successful without her.

Warning! Check the reviews. The same thing that went wrong with numerous others happened to us as well. A waste of your money and when you try to cancel the contract they keep charging you.

I was skeptical to hire a firm to take care of my online presence after a failed attempt with another firm. But thankfully Amber sold me on all the analytics and convinced me to make the jump. Since signing on I've been incredibly impressed at how Hibu has pushed my company to the forefront on the internet. Anytime I talk to fellow business owners I make a point to discuss Hibu and how it has transformed my company. If you're on the fence about this, call Amber so she can show you the numbers- it's an easy win

So far everything is going well, Samantha has been very helpful.

I have been trying to get my company back from these inept and incompetent marketers for months. Finally cs.whatever said if I pay for February (the last month of my contract with this useless marketer) I could have my company back immediately. Guess what it’s been 5 days and nothing has happened. These people will do whatever it takes to get your money and then screw you as hard as possible. RUN! RUN!!

I gave Hibu a second chance after some major issues getting PCP campaign started. Hibu could not get Google to approve any ads, they blamed the website designer, website desinger blamed Hibu. Had a great sales rep so gave it a go a year later on an SEO campaign. Failed again. Rep left company and no notice was given to me, no new rep was assigned. So my emails for updates went to no one.. Finally a new rep was assigned, not even the one they said was taking over. All the promises make by my previous rep were unknown. So I cancelled on the date Hibu told me verbally to cancel on. Well sir you missed your cancellation date so we are billing you month 7 on a 6 month contract. This company is a complete joke. Do yourself a favor and just look elsewhere. Better, less expensive options are out there.
After posting this review a Hibu rep called me and asked if they could remedy the situation. I asked the rep straight out if she had the power to cancel my bill or refund me money, answer "no". She wanted me to send her my emails with my previous rep, he used the company email.. So you want me to do extra work that is of no benefit to me, so you can see where the rep you let go messed up... Unbelievable

Would have given zero stars if that was an option. Terrible service, no leads and they just take the funds each month. Can't wait for my 6-months to terminate with them so I can get rid of them. DO NOT USE!!

++++Follow up (Dec 5 2024)+++++
Spoke with Hibu's customer experience department. They hid behind the boilerplate agreement about they are generating "impressions" and "clicks", which anyone knows means nothing, and they said that they aren't in the business of producing leads.
My suggestion (unless your my competition) is to hang up, delete cold-call emails from Hibu unless you want them to simply steal your money (they stole over 12K from me over the 6-months I was locked in with them). And they had the gall to ask me to remove my initial post.

I started using Hibu July 2023. My goal was to boost my SEO ranking. It exceeded my expectations. Since working with my account manager, Susanna Kelland, things have only gotten better with Bella Grace Home Spa.

She actively and consistently stays on top of my key words and sends me reports so we can make adjustments. Just in the last 2 months, my ranking for Cryo treatments has gone up a lot and we’re now on the front page and continue to climb! No other company has ever invested this much into me or my business! Very much worth it!!

Jeremy Brookman at HIBU in Springfield Missouri is top notch and is always eager to help us with any questions we have!

It is almost hard to descibe in words how bad my experience with Hibu has been. They do not follow through with promises, they don't know what they're doing, although they will claim they're "experts" in marketing. I wasted so much of my hard-earned money on their gimics. To top it all off, when I called to cancel my services, they said I didn't give them enough notice and charged me for another month. I highly recommend you choose ANYONE but this poor excuse for a company.

It is amazing this company is still in business with the negligible results I have gotten from them. Their statement of work "You’ll get one-on-one service and support from a dedicated, knowledgeable Hibu representative. Backed by a full team of marketing experts with years of experience, Hibu will build custom digital marketing campaigns that put your business in front of your local customers online, on mobile, on social, and more" is far from true. From the jump, the sales rep was disingenuine in the product he sold me. I only went with them to get SEO results. Not only could they not use my existing Google website to do this (and he lied to me open selling this product, saying they could when they are Google partners), he lied about the cost of Google ads through them, as well. My rep never reached out to me until I reached out to him until about 5 months in when I finally got a good rep (after they had 2 other reps they gave me), and he realized none of my FB, email or Google connections were even connected to the Hibu platform. So, I had been paying for FB ads with fake results they were providing me, as my FB wasn't even connected to their platform.... thieves! Then they wouldn't let me cancel after the 6-month timeframe because they paused my Google ads since my sponsor ads put me further down the internet page with the new Google ads they supposedly set up and charged me for, yet nothing was connected. They at least paused the ads, but then were going to hold me liable for another 6 months of payments on this with my foundation program that NEVER even worked for 5 months... incredible they hold me liable for payment when they Do NOT follow through on their statement of work! Went through an appeals process more than once and not a single thing got accomplished. NEVER use their services!

Kimberly is great! She helped us setup our web site almost a year ago.
She kept in-touch after the setup to help us monitor and keep up our site performance. (We have gained many new customers via the web site!)
She is very detailed and thorough. She even sends an email after our meetings detailing what we talked about and the actions we need to take to improve.