Hibu Reviews 

580
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were unhappy with their experience overall. Many people found the service unprofessional, disorganized, and lacking accountability, often feeling that promises made during sales were not delivered. Customers frequently reported issues with their websites, describing them as unattractive or even being left incomplete after initial work. There were also significant concerns regarding marketing effectiveness, with many experiencing dwindling leads, no return on investment, or misleading performance metrics. Reviewers often struggled with poor communication, finding representatives difficult to reach and customer service unhelpful, with some reporting being billed for services not provided or for websites they believed were free. However, some customers also noted positive interactions with individual representatives, describing them as helpful, responsive, and professional, which sometimes led to improved online visibility, increased customer inquiries, and effective website setup.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing that it was the most horrible... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising individual account managers... See more

Marketing

Clients share ambiguous opinions on marketing, with some reviewers reporting an increase in calls and Google... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers praising the support team... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm very frustrated because I tried to cancel a year ago because I was not getting any new business from the Website that they created for my Etsy business, but they play tricks with you and never ac... See more

Rated 1 out of 5 stars

Before they started working on our site. We got a verbal agreement that we wouldn’t work with any marketing agency if we didn’t fully own the website we didn’t renew. Once they did a poor job on seo a... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible experience with Hibu. Our rep completely stopped responding — we’ve called, texted, and emailed with no reply. They failed to transfer our website in time, which left our b... See more

Rated 1 out of 5 stars

WARNING! Do not use this company, they use deceptive practices and lie to you in order to make sales. On top of that they sell low quality websites that are cheap and put together using AI. Do no... See more


Company details

  1. Media & Publishing

Written by the company

A leading provider of technology-driven digital marketing solutions to local businesses across the US, Hibu Inc. provides an integrated digital marketing solution that includes reviews, websites, SEO, omnichannel marketing, automated email and text marketing, and more—all from One Platform, One Provider. Trusted by tens of thousands of small and medium-sized business owners because of their extensive professional expertise and experience, Hibu helps their clients efficiently manage and continuously engage with prospects, generate valuable leads, and turn those leads into customers that keep coming back. Hibu is a Meta Marketing Partner, Google Partner, Amazon Ads Partner, and Microsoft Advertising Elite Partner. To read Hibu reviews and learn more, visit http://hibu.com.


Contact info

2.8

Average

TrustScore 3 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(580)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Briar Kinnick was so helpful, knowlegeable & professional

Briar Kinnick was so nice, helpful & very knowledgeable. His professionalism and accuracy made the whole experience go by smoothly! I always have a great experience with Hibu. I will recommend Hibu to any company out there.

Thank you,

K. Waters
Granite City Interiors

25 April 2022
Unprompted review
Hibu logo

Reply from Hibu

Thanks for the kind message! We appreciate it!

Rated 5 out of 5 stars

My Hibu Account Manager

My Hibu Account Manager, Nikki Davidson, is a ROCK STAR! She has helped me grow my massage business exponentially via the Hibu Services and her own expertise. I am forever grateful for our partnership.

28 March 2022
Unprompted review
Hibu logo

Reply from Hibu

Thanks for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

Rated 5 out of 5 stars

Always thorough and efficient

Always thorough and efficient. Part of our business success story. No pressure but always providing options.

24 March 2022
Unprompted review
Hibu logo

Reply from Hibu

Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs.

Rated 1 out of 5 stars

Day 6 trying to cancel a product which…

Day 6 trying to cancel a product which it didn’t give me any profit at all and no solution to my case. I’m really disappointed with the service. Everyone that hires this company will only pay a monthly fee and not getting results. How they think that I’m going to have money to pay them if I’m not getting any costumer at all?? Don’t take any risks, they don’t care about the customers at all. They only care about the money they are receiving from you. I’m just trying to cancel a product which they’ve said that I’ll be getting customer. And I didn’t get ANY. The worse is paying $1287 per month for nothing .Don’t waste your money with this. They will promise everything to you.

16 March 2022
Unprompted review
Rated 4 out of 5 stars

Extraordinary Staff & Service

Everyone has been extraordinary with my website building. All staff I've interacted with at Hibu is top notch and very responsive to clients needs. The dashboard features to ask for assistance or do myself are just a couple of the many great features offered. I am definitely impressed with Hibu.

13 March 2022
Unprompted review
Hibu logo

Reply from Hibu

Thank you for the review!

Rated 5 out of 5 stars

Customer Service at its Finest

Kara is nice to work with when it comes to processing requests for our agency's website and/or explaining new programs and the benefits.

11 March 2022
Unprompted review
Hibu logo

Reply from Hibu

Thanks for the awesome review! It really does mean a lot. Don't hesitate to let us know if you need anything from us in the future.

Rated 5 out of 5 stars

Great Website Development!

Hibu has always provided an excellent website for us including making changes throughout the year! We always get great compliment on the website! Thank you, Hibu, for a job well done!

3 March 2022
Unprompted review
Hibu logo

Reply from Hibu

Thanks so much! We love hearing from our clients.

Rated 5 out of 5 stars

Hibu is Awesome!

Hibu is amazing! They helped us create a new beautiful website to attract more patients into our dental practice. They are always available for questions, changes or concerns. They also stop into the office every few months just to check up and make sure we are still happy with the service. Compared to many other companies, Hibu also offers the best prices around!

28 February 2022
Unprompted review
Hibu logo

Reply from Hibu

Thanks for the kind message! We appreciate it!

Rated 5 out of 5 stars

I have worked with Hibu for many years

I have worked with Hibu for many years. I appreciate that I can tailor our advertising to fit our business and clientele, not the other way around.

25 February 2022
Unprompted review
Hibu logo

Reply from Hibu

Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day!

Rated 5 out of 5 stars

Nikki @ Hibu is friendly and patient

Nikki is friendly and patient. Her timely follow-up is impeccable! I appreciate her help whenever I call. She replies quickly and handles the request immediately. THANK YOU NIKKI!!!

26 January 2022
Unprompted review
Hibu logo

Reply from Hibu

We’re thrilled you’ve had a positive experience! Thank you so much for sharing. Have a great day!

Rated 5 out of 5 stars

Excellent Customer Service

So far I have received excellent service with Hibu! These women are straight shooters and have done what they said they would help me to accomplish. I'm excited! Thank you!

3 December 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day!

Rated 5 out of 5 stars

Hibu is a great company

Hibu created a great website for us. They have made the review process very simple. Any reviews our clients give are posted quickly on our website. Updates to our website are done quickly and professionally. Hibu has many other services they offer, which we have not utilized yet, but hope to in the future. They can help you grow your business. I'm very happy with the guidance and professional work they've done for our company.

2 December 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you! So glad to hear that you're happy with our service! We look forward to continuing to meet your business’ needs.

Rated 1 out of 5 stars

This company is one of the worst…

This company is one of the worst companies you could possibly use yes they will overcharge you is overcharge you then when you leave them they will not give you information back saying that they own all the information Beware

30 November 2021
Unprompted review
Hibu logo

Reply from Hibu

Hi Steve. We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with "Trustpilot concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right.

Rated 1 out of 5 stars

I did business with this company for…Website, email, adds, phone book

I did business with this company for decades. Even before they were hibu. There are a few quality people working here but they are few. Some even flat out tell you lies. Email has crashed so many times that when I was just trying to get my domain, I believed them when they said 'sorry our email is down again'. Only to turn, they shut off my services that I hadn't even canceled. After four phone calls the truth came out they actually blamed me because I asked for my domain name to be 'freed'. After 15plus years, they refused to prorate my monthly fee. Saying 'we don't do that'. They left me hanging. I have spoken to them so many times in the last three weeks, they even gave me the info for when I want to cancel ... finally I call to cancel and THEN they try to tell me why I should stay with Hibu. I'm so upset all I can do is leave a warning message out there for others. Run, dont walk!

23 November 2021
Unprompted review
Hibu logo

Reply from Hibu

Greta, your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@hibu.com with the information below:
"Trustpilot concern” in the subject line
Your business name and/or Hibu account number in the body
A description of the issue (you can even cut and paste the same review you already left)

Rated 1 out of 5 stars

If their digital marketing team worked…

UPDATE: 11/8/21 In response to your reply...No. I have stated all of my grievances with multiple departments in your infrastructure with no satisfactory result. I do find it funny that this negative public review elicits such a prompt response from Hibu, whereas my many calls, emails and in person meetings have not. Telling. There is no reason to write to yet another dead end. Perhaps do less online reputation management for your own benefit and more for that of your clients...

If their digital marketing team worked even a fraction as hard for my business' digital brand and presence as their legal team has trying to extract money not owed to them, I probably wouldn't be a disgruntled ex-client. This company is not who you should trust to help you build. Paying Hibu to be in charge of your businesses digital marketing is the equivalent of balling up money and throwing it in a waste basket, actually then you could simply retrieve the wads of cash, its worse for sure.

6 November 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback, we value your input and appreciate you giving us a chance to respond. Please send us an email at cs.escalations@hibu.com with "Trustpilot concern” in the subject line and your business name and/or account number in the body so we can talk about next steps.

Rated 1 out of 5 stars

Hibu is a scam...

doing business with Hibu was the worst experience i had,at the beginning they make things sound so good and they promise me great results until i singed up with them,it was a year contract i spent over $4,000 and i didn't get any return from my investment with Hibu,they are professional liars , they also charged me big amount of money to build a website for my business and when the contract finished i lost the website with all my reviews,the salse man told at the beginning that this is one time charge for the website and this website is mine even if i don't renew the contract,it was a big lie.i tried to cancel the the contract but they wouldn't let me .i don't recommend this company

10 October 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you for your feedback. We value your input and appreciate you giving us a chance to respond. Please send us an email at cs.escalations@hibu.com with “TrustPilot concern” in the subject line and your business name and/or account number in the body so we can talk about next steps.

Rated 5 out of 5 stars

Life Saving

Overwhelming assistance

4 October 2021
Unprompted review
Hibu logo

Reply from Hibu

Thank you for the positive review! When you’re happy, we’re happy. Hope you have a great day!

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