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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and performance in various conditions. Many appreciate the accurate sizing, comfortable fit, and thoughtful design details that make the gear suitable for both outdoor activities and daily wear. The delivery service is frequently mentioned as fast and reliable, with many people receiving their orders sooner than expected. Reviewers also commend the company's service, noting prompt and helpful responses to inquiries and issues. Some people experienced minor manufacturing defects or issues with specific product features, such as zippers or pocket linings. However, these concerns were often resolved quickly and efficiently by the company, with many customers receiving replacements or credits, further reinforcing the positive sentiment regarding customer support.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and accurate... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the very good and proactive... See more

Order

Reviewers highlight positive aspects of order. Customers found the ordering process straightforward and were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

his has quickly become my go-to winter jacket. Even though the brand is primarily known for ski gear, I find it works perfectly for city life. It’s a great mix of technical performance and style. Beyo... See more

Company replied

Rated 5 out of 5 stars

I just got my AW Hardshell and I absolutely love everything about it! The sizing is accurate, it's comfortable and perfect for outdoor activities even in Canadian winter. The only negative thing I hav... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased five or six items from Cortazu over the past few years. Every item has been as described, sized correctly, delivered on time and in perfect condition. Each item has lived up to and exce... See more

Company replied

Rated 5 out of 5 stars

Good quality and reliable shipping. I've been happy with my raincoat (AW hardshell jacket 7M), used mainly for bicycle commuting, that I was excited to see and order the rainpants as well. Other brand... See more

Company replied


Company details

  1. Outdoor clothing and equipment shop

Written by the company

Get out there. For the better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Helped find a solution for delivery issues

The delivery of my jacket was delayed due to weather conditions. As my skiing trip was approaching, I called Cortazu for help. They were very helpful in finding a solution. Grateful to have enjoyed the skiing trip wearing the comfortable and warm jacket.

7 January 2026
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Alex
Thank you so much for taking the time to share your experience. We’re really glad we could help find a solution despite the weather-related delay, and even happier to hear that you were able to enjoy your skiing trip in your jacket. Knowing it kept you comfortable and warm on the slopes truly means a lot to us.
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Quick delivery and great quality

I ordered from Cortazu and received my fleece in less than 24 hours. It was a great addition and has served me well as a mid layer for skiing.

16 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Alastair,
Thank you for the great review! We’re happy to hear your fleece arrived so quickly and that it’s performing well as a mid-layer for skiing. Enjoy the season, and thanks for choosing Cortazu!
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

first class

I have been buying this product for years and the quality and service is first class, I have even now invested in the company.

19 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Mr. Carr,
Thank you so much for your continued support and trust over the years. We’re incredibly grateful for your loyalty, and it means even more to hear that you’ve chosen to invest in Cortazu. We truly appreciate being part of your journey, thank you for believing in us.
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Fantastic Service

Clear communication regarding import fees to the UK, fast response times and very rapid shipping. Jacket is increedible and the soft shell torusers are fantastic. Would happily buy from again.

18 December 2025
Unprompted review
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Reply from Cortazu

Dear Jack,
Thank you so much for the kind words! 🙌 We’re really happy to hear you had a smooth experience with shipping to the UK and that you’re loving both the jacket and the softshell trousers. Enjoy them on all your adventures, we’d be more than happy to welcome you back anytime! 😊
Thanks,
Team Cortazu

Rated 5 out of 5 stars

If a tank were a jacket.

Got a mountain hardshell (for 2years now) and an INS-Delta 7M.
Mountain hardshell is a complete tank dealing with city and mountain torrential rain properly!
Bought the Delta for work as dogwalker and dammmnn this is a lovely warm and almost as tanky feeling jacket (plus a bangin style). Love it.

Do recommend, both, vigorously!

Shop smart - Cortazu seems to run sales often..

Ps; i adore the design of the cuffs on the delta, gamechanger!

12 January 2026
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Adam,
Thanks so much for sharing your experience with both the Mountain Hardshell and the INS-Delta 7M. We love hearing how they’re holding up in everything from torrential rain to daily dog-walking duty!
And we’re especially happy you appreciate the Delta cuffs, those details are exactly what we geek out over. Thanks again for the strong recommendation and for being part of the Cortazu community 🙌
Thanks,
Team Cortazu

Rated 5 out of 5 stars

I am very happy with my jacket from…

I am very happy with my jacket from Cortazu. It's both warm and stylish.

5 January 2026
Unprompted review
Cortazu logo

Reply from Cortazu

Dear David,
That’s great to hear! 🙌 We’re so happy you’re enjoying your Cortazu jacket, warm and stylish is exactly what we aim for. Thanks for sharing! 😊
Thanks,
Team Cortazu

Rated 4 out of 5 stars

Bought a jacket that had some…

Bought a jacket that had some defective. Exchanged it for a new one without issue. Whole exchange was done within 1-2 weeks. Process was smooth. Email reply was quick and phone call was clear and quick as well.

Quality of jacket is good so far. Went on a ski trip with it and it performed well under wet conditions.

1 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hi there,
Thank you so much for sharing your experience! We’re really glad to hear the exchange process was smooth and that our team could assist you quickly and clearly. It’s great to know the jacket performed well on your ski trip, especially in wet conditions. Enjoy many more adventures in your Cortazu gear!
Kind Regards,
Team Cortazu

Rated 3 out of 5 stars

I bought two jackets in a short time

I bought two jackets in a short time. My first jacket was a blue, light weight, good quality one, and the zippers are sturdy as they should be. My second p1urchase, a green jacket, also feels sturdy but the zippers could really use some improvement. I'm not happy with them! Both the zipper to close the jacket and the pocket zippers are flimsy and fragile. I'm afraid they'll break.

12 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Fazal,
Thank you for sharing your experience and for purchasing two of our jackets, we really appreciate it. We’re glad to hear you’re happy with the quality and sturdiness of your first jacket.
We’re sorry to hear about your concerns regarding the zippers on the second one. That’s certainly not the experience we want you to have, and we’d love to look into this further for you. Please reach out to us at support@cortazu.com , and our team will be happy to help find a solution.
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Great winter jacket

Great winter jacket. Surprisingly warm even for the Norwegian mountains in winter.

1 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Lasse,
That’s amazing to hear! ❄️🙌 We’re so happy the jacket is keeping you warm even in the Norwegian mountains, that’s high praise! Thanks for sharing, and enjoy the winter adventures!
Kind Regards
Team Cortazu

Rated 5 out of 5 stars

Quality investment

So now I have the hardshell delta INS jacket 7M, the winter hat, the fliss vest, and the pants for over a month.
First the jacket - I saw an earlier comment I have newer been cold in in and never warm and i believe for the current weather to be true, very breathable, windprof so even with just one layer beaneth its not cold, but since its very breathable you will not over cook in it - but that makes it not a choice in my opinion for very cold weather like under -5. I'm from Croatia, so we have a bit warm winter now, so I plan to use it all winter long. The hood is the best one I've tried so far. It doesn't block your peripheral vision when riding a bike, and on several occasions I wore it during medium rain, for hours one time and I was dry! One thing that drives me mad is the collar, it somehow is always up, sticking in my beard...but I'm getting used to it..
The pants are very comfortable, stretching as you go, gonna get more
Fliss vest is warm and of quality, recommend also
All in all, a good investment, looking forward for more products

10 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Nikola,
Thank you for taking the time to share such a detailed review, we really appreciate it!

We’re glad to hear you’re enjoying the Delta INS jacket and that it’s performing well, especially in terms of breathability, windproofing, and rain protection. Great to know the hood stands out for you, particularly for biking. Thanks as well for the honest feedback about the collar, we’ll be sure to pass that along to our production team.

It’s also great to hear that the pants, fleece vest, and winter hat are meeting your expectations in comfort and quality. We’re happy to hear you see them as a good investment, and we look forward to sharing more products with you in the future!
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Affordable, High-quality products,

High-quality products!
Beautiful colours! Elegant, functional design!
All the clothes I purchased fit and feel good on my body ( especially the Active shorts are fabulous! )
and last but not least the products are reasonably priced.
The company has a good mission: "Regreen!"

22 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hi Tomi,
Thank you for your lovely review! We’re delighted to hear you’re enjoying the quality, colours, and fit of your Cortazu pieces, especially the Active shorts 😊 It means a lot to us that you appreciate both the design and our mission. Thanks for your support of Regreen mission! 🌱
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Top kleding super kwaliteit en een pro…

Top kleding super kwaliteit en een pro actieve service afdeling

One addition, the small handles on the ski pants come of 5 times a day this is a small minus

22 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hi Tom,
Thanks so much for your thoughtful review. We're glad to hear you’re satisfied with your purchase and experience. Your support means a lot to us, and we’re always here if you need anything.
Regards,
Team Cortazu

Rated 5 out of 5 stars

Great service

Great service, delivered to the UK quickly and no problems with customs. I bought the jacket last year and really happy with the performance and fit. Looking forward to trying out the trousers this winter.

10 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Justin,
Thank you for your great review! We’re glad to hear delivery to the UK was smooth and that you’re happy with the jacket’s fit and performance. We hope you’ll love the trousers just as much this winter!
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Good choice for lasting item

Good quality and reliable shipping. I've been happy with my raincoat (AW hardshell jacket 7M), used mainly for bicycle commuting, that I was excited to see and order the rainpants as well. Other brands I've tried before started soaking through after some use, while I only had to do a reciting wash once after more than a year of use for this

15 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hi Akos,
Thank you for sharing your experience!

We’re happy to hear that your AW Hardshell Jacket 7M has been performing so well, especially for daily bicycle commuting. It’s great to know the durability and waterproofing have held up over time and that it gave you the confidence to add the rain pants as well. We really appreciate you highlighting the long-lasting performance compared to other brands.

Cortazu Team

Rated 5 out of 5 stars

Nice customer service

We were helped very good by Someone (I forgot there name) he was very friendly and helped us very good. I got a body warmer-like type jacket and it sits very comfortably and keeps you warm

28 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Bart,
It was such a pleasure having you in the store, we’re always happy to help! We hope you enjoy your new Cortazu product and that it adds even more to your adventures. Please don’t hesitate to reach out if there’s ever anything you need.
Kind regards,
Team Cortazu

Rated 5 out of 5 stars

I’ve purchased five or six items from…

I’ve purchased five or six items from Cortazu over the past few years. Every item has been as described, sized correctly, delivered on time and in perfect condition. Each item has lived up to and exceeded expectations in day to day use. Just as important are Cortazu’s green and ethical standards.

21 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Martin,
Thanks so much for taking the time to share this. We’re really glad to hear that every Cortazu item you’ve ordered has arrived as described, true to size, on time, and in perfect condition, and that they’ve exceeded your expectations in everyday use. We truly appreciate your support over the years, and if you ever need help with future orders or product questions, we’re here anytime.
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Best customer care I’ve ever met

10 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hi Lavinia,
Thank you so much for your 5-star review, we truly appreciate your support! Please don’t hesitate to reach out if you ever need anything.
Warm regards,
Team Cortazu

Rated 5 out of 5 stars

Excellent product, fantastic customer service

I recently discovered a small tear in my new Cortazu jacket and contacted customer service. They responded immediately and handled everything incredibly smoothly. They even sent me a replacement jacket before receiving the original one back — truly above-and-beyond service.

The product quality is excellent, but the customer care is what really sets Cortazu apart. Fast, friendly, and genuinely helpful.

Highly recommended.

8 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Dear Rutger,
It’s great to know you’re happy with the quality of the jacket, and we truly appreciate your positive feedback about our customer care. Your recommendation means a lot to us. If there’s anything we can help with in the future, please don’t hesitate to reach out.
Kind Regards,
Team Cortazu

Rated 5 out of 5 stars

Easy to put on over my jeans due to…

Easy to put on over my jeans due to large zippers at each side, really light in weight and comfortable.

20 November 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hi Antonius,
Thank you for your review! We admire your appreciation for the brand! We’d be happy to help you again whenever you need us.
Regards,
Team Cortazu

Rated 5 out of 5 stars

An excellent product

An excellent product, bargain price. Waterproof, warm, and bright. Quick delivery, ticks all the boxes.
Thanks

3 December 2025
Unprompted review
Cortazu logo

Reply from Cortazu

Hey Christopher,
We are happy to know that you had a great experience. We really appreciate your enthusiasm for the brand. Looking forward to welcoming you back soon.
Regards,
Team Cortazu

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