COS Reviews 151

Bought a long sleeve top in Martin Place store and found out one sleeve was 9cm shorter than the other after I returned to Brisbane. Contacted the company via email the next day (2 days after purchase) and they have only given me the run around - even though I've provided photos, receipt etc. The top was not washed and was only worn for a couple of hours - so nothing to do with me - just a plain old faulty garment that should never have made it out of the factory. I've made a complaint to the Office of Fair Trading in NSW - it is a garment that is not fit for purpose.
Update 29/12. Finally heard back from the store manager 3 weeks after I emailed customer service. They are offering refund if I post back at my expense. Still not happy with this. It is a garment that is not fit for purpose yet I will be out of pocket.

Absolutely appalling. Customer service teams are happy to lie and mislead customers. They do not fulfil promises or agreed actions and are deliberately evasive. This is a highly dubious company - needs investigation. I strongly advise against purchasing anything from them. They may once have been a 'luxury' brand, but their operations are now unreliable, untrustworthy, and duplicitous. They will leave you on hold for hours until you give up and disconnect the call: awful, appalling, and substandard service, as well as poor-quality, overpriced clothes.

1 star is too much, they do not answer. Pages to find questions or contact them ar PAGE NOT FOUND, facebook they don t answer for a week now. E mail NO RESPONS. This is RIDICULOUS

Even though my order was lost and it took them a few weeks to process everything before I received my refund, I found their customer service excellent and always willing to help.

Ordered a pair of shorts online. They came and weren’t quite right and fit in style that I wanted. Went into a cause Australia store to return. And they refused to take the product back because I had bought it online saying it was a different system. So incredibly frustrating that I now have to pay for these to be returned when I delivered them into the store. They’ve told me it was because it was a different system which has become the problem of the customer.

Visited the Newmarket store with my wife today. As we enter, the 2 staff were too busy chatting and not even a simple HI or Hello. Poor customer service. You have amazing clothes but you need to employ and train staff who will represent your brand. They need to remember that the competition is massive and they will destroy your brand by having very poor customer service.

As others mention they always seem to get the item in the order wrong I ordered grey variant received blue ones of pants still waiting for the refund on the last ones and the second order they once again messed up the color variant. I dont know how a store this big can be this incompetent

I haven't received my order (actually 2 orders). Communication with costumer service was horrible. I strongly don't recommend this shop.

I called the Italian customer service based in the Netherlands because I’m expecting six refunds. The lady pretended there was no connection and didn’t help.
I’m talking about hundreds of euros in refunds.
I’ll try calling one more time, and if I don’t get the refund, I’ll take legal action.

Bought an expensive cashmere jumper that was worn just a few times before it came apart at seams. Customer service refused to refund or replace because it was over 6 months even though I had receipt. Shockingly bad quality and service.

Menswear is only designed for very slim very tall guys a miserable shopping experience if you are not runway size.

Their customer service operates a bit like a scam. They offer discounts, but make up ridiculous excuses so they don’t have to apply them. They seriously suggested I ´reorder’ the items I already ordered and paid for to get the discount they said I was entitled to.

OK, i thought how bad it can be theses days to order from a good brand... I though other reviewers maybe had one time event --oopsie sort of. I was ordering from CANADIAN COS, but items got shipped from Netherlands. So for 250$ of items i had to pay ADDITIONALY 140$ in CUSTOMS that i never would agree to. VERY deceiving and low. NO MORE COS ORDERS - others PLEASE BE AWARE your items location is HIDDEN from you and you might pay 50% more in taxes and customs. at this point i cant return because getting customs back is rather impossible - i was never able to anyways.... and paying 200$ shipping back doesn't sound right....

Cos has some lovely clothes but when you want your size that they don’t have you try online they don’t have it. They say notify me. You get three emails in 10 minutes saying they’re in so you go online but they’re not in . It’s a terribly run business really really poor.

Extremely disappointing experience with COS.
I placed an order and paid for a skirt that was never included in the parcel. I immediately reported it — COS acknowledged their mistake and assured me the refund would be processed.

Weeks later, no refund was ever received. I sent several follow-up emails, and they simply stopped replying.
This behaviour is unacceptable and unethical for a brand that claims to value quality and integrity.

At this point, it feels like COS has taken my money and ignored all responsibility.
I will never shop with them again and strongly advise others to avoid ordering from their online store until they improve their customer service and refund process.

Customer service is appalling, placed an order and did not receive an item. They would not process a refund 3 weeks later and they still have not refunded me for the missing item!

By far and away the worst customer service I have ever heard about, let alone received. I called back in June about a bag whose colour had bled on to a pair of trousers after only an hour of wearing it, and completely stained them. I was told a team would look into it, and here I am 4 months later with no resolve, refund or compensation. I have chased and chased and been repeatedly told it is being dealt with and 'the relevant team' will come back to me. But when? I certainly never expected this terrible customer service from COS. I was a lifelong COS fan, but never again will I give them my custom after being treated in this way. So very disappointing and completely unnecessary. It would have been so easy for them to issue the refund in a timely manner as I was told they would do at the beginning of the process.

A present bought for my daughter's birthday had not arrived a week after the order was placed. Cos uses Evri, which is a mistake because it is a very poor and unreliable delivery and collection service. Tracking information is also poor. The order will now be too late to be given to my daughter on her birthday. I will avoid using this company in the future.

Finally got my order after reordering 3 times, because they kept messing up the delivery, due to some customs issue on their end. Customer service was not great but they offered me a 20% discount. Pants I got were good quality but I would say it was overpriced. I would have given a higher rating, but considering the amount of times I had to reorder and also them refunding me for less than I paid for, the overall experience was bad.

I ordered a replacement pair of blue shorts as the ones they delivered were too small despite being the same size as the ones I had ordered a few weeks prior (which were very good). What they delivered this time was a brown jumper. So that's twice I have been disappointed with COS online. They clearly have problems with quality control (not checking that shorts labelled the same size are the same size) and fulfilment (shipping the wrong product). I cannot recommend buying online from COS.