Cosmedic Supplies Reviews 

294
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Terrible customer service. I ordered a 10ml bottle of pigment and received a 5ml bottle. I've tried contacting the number, it's unavailable, and I've emailed 3 times and I've still had zero response.... See more

Rated 5 out of 5 stars

Amazing customer service and prompt delivery always. Plus the Social events they run are doing great things for the PMU industry and helping spread knowledge without gatekeeping for really reasonable... See more

Rated 5 out of 5 stars

I’ve been using this brand for few years now, and seeing it grow to this level of success is amazing. Their costumer service is still as reliable and fantastic as it was few years ago. Amazing range o... See more

Rated 5 out of 5 stars

I ordered an item which was due to be delivered by royal mail but has been delivered to another property at a completely different address. I have been emailing Edie and she has been so helpful. I can... See more

Company details

  1. Cosmetics Industry
  2. Beauty product supplier
  3. Beauty Products Wholesaler
  4. Cosmetic Products Manufacturer
  5. Cosmetics shop

Written by the company

The UK's leading semi permanent makeup supplier for machines, needles and Semi Permanent Makeup accessories. Award Winning Permanent Makeup Machines.


Contact info

4.2

Great

TrustScore 4 out of 5

294 reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(294)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I ordered a 10ml bottle of pigment and received a 5ml bottle. I've tried contacting the number, it's unavailable, and I've emailed 3 times and I've still had zero response. So I've basically paid for something I didn't receive. Awful treatment of a paying customer. I definitely will not be using them again.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

If I could give this company zero stars…

If I could give this company zero stars I would , I should have listened to my gut feeling after reading the bad reviews about " out of date" items being received by other customers..please read my experience below.

I ordered body moisturiser it arrived and immediately I checked the expiry date OUT OF DATE BY NEARLY A YEAR..now iv been trying to call them via there advertised phone number hung on and hung on , and you know what no answer ..surprise surprise.
Emailed them no response..
Sent Facebook messenger messages which they opened and never replied back to , now folks listen I am contacting Trading Standards, not only have I been silly enough buying from this company, but how dangerous is it letting this company away with the fact they are selling well out of date skin products , and then not even replying to various methods of communication..PLEASE DONT TAKE A CHANCE HERE and dont be fooled by the flashy advertising they are absolute scammers .. now im off to contact Trading Standards to bring this to there attention as I'm sure other people have to.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered items including needle…

Ordered items including needle cartridges which arrived expired. Other items missing from order. Customer service is non existent you just get ignored. Eventually got a replacement which was also out of date

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Very dissapointed in customer service

Very dissapointed in customer service.
Beginning of 2025, ordered 2 bottles of fix’d pmu remover.
Customers were having a bad reaction to the products, discovered I received 2 expired bottles.
Contacted customer service, they send 2 replacements. Had to pay €26 to DHL to receive the products. Again, received 2 expired products.
Contacted customer service, again, said they would refund the amount.
Now 1 month later, still have not received a refund and customer service is ignoring my reminders.
Disheartening experience. Not recommend.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate - exceptional customer service. I had a query about the dates on the pigment bottles, so I emailed them. They replied straight away. All purchases are wrapped well and posted straight out. Will definitely be a repeat customer. Thank you, Cosmedic Supplies.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

First time ordering

First time ordering. Seemed fine until I got an email from DHL saying I had to pay another $75??? If didn't pay, they'll return the product to company. I'll let them return the product and never order from here again.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault - 10/10

There are a few bigger sites in UK all PMU artists use however over the time I have found that Cosmetic Supplies is best in my option. You can always rely on next day delivery (even Saturdays), selection of high quality pigments and needles is second to none, prices are extremely competitive and I have never had any issues with any of the PMU supplies I have ordered through them. Would definitely highly recommend. Added bonus - they always have a sales section so you can accidentally put a little extra in your basket.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great needles 💕

I’ve ordered from here many times over the last year or so. They are always very quick with delivery, responsive to emails and I still think their Luna+ cartridges are the best needles on the market. Thank you!

11 November 2025
Unprompted review

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