Terrible customer service. I ordered a 10ml bottle of pigment and received a 5ml bottle. I've tried contacting the number, it's unavailable, and I've emailed 3 times and I've still had zero response.... See more
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See what reviewers are saying
Amazing customer service and prompt delivery always. Plus the Social events they run are doing great things for the PMU industry and helping spread knowledge without gatekeeping for really reasonable... See more
I’ve been using this brand for few years now, and seeing it grow to this level of success is amazing. Their costumer service is still as reliable and fantastic as it was few years ago. Amazing range o... See more
I ordered an item which was due to be delivered by royal mail but has been delivered to another property at a completely different address. I have been emailing Edie and she has been so helpful. I can... See more
Company details
- Cosmetics Industry
- Beauty product supplier
- Beauty Products Wholesaler
- Cosmetic Products Manufacturer
- Cosmetics shop
Written by the company
The UK's leading semi permanent makeup supplier for machines, needles and Semi Permanent Makeup accessories. Award Winning Permanent Makeup Machines.
Contact info
19 Mill Lane, RH89DF, Oxted, United Kingdom
- 01883725183
- Info@cosmedic-supplies.co.uk
- cosmedic-supplies.co.uk
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Terrible customer service
Terrible customer service. I ordered a 10ml bottle of pigment and received a 5ml bottle. I've tried contacting the number, it's unavailable, and I've emailed 3 times and I've still had zero response. So I've basically paid for something I didn't receive. Awful treatment of a paying customer. I definitely will not be using them again.
If I could give this company zero stars…
If I could give this company zero stars I would , I should have listened to my gut feeling after reading the bad reviews about " out of date" items being received by other customers..please read my experience below.
I ordered body moisturiser it arrived and immediately I checked the expiry date OUT OF DATE BY NEARLY A YEAR..now iv been trying to call them via there advertised phone number hung on and hung on , and you know what no answer ..surprise surprise.
Emailed them no response..
Sent Facebook messenger messages which they opened and never replied back to , now folks listen I am contacting Trading Standards, not only have I been silly enough buying from this company, but how dangerous is it letting this company away with the fact they are selling well out of date skin products , and then not even replying to various methods of communication..PLEASE DONT TAKE A CHANCE HERE and dont be fooled by the flashy advertising they are absolute scammers .. now im off to contact Trading Standards to bring this to there attention as I'm sure other people have to.
Top products and training!
As always great products, quick dispatch and added free training. What more could you need from a supplier xx thank you
Ordered items including needle…
Ordered items including needle cartridges which arrived expired. Other items missing from order. Customer service is non existent you just get ignored. Eventually got a replacement which was also out of date
Amazing quality products and insane customer service…
Amazing quality products and insane customer service. Could not fault cosmedic supplies!! Outstanding and never shop anywhere else for my SPMU supplies💕 delivery is always spot on and super quick.
Amazing products and great customer…
Amazing products and great customer service! Couldn’t recommend them enough and a big shoutout to Joy for her help!
Amazing costumer services and always…
Amazing costumer services and always prompt deliveries. Thank you 🫶
Very dissapointed in customer service
Very dissapointed in customer service.
Beginning of 2025, ordered 2 bottles of fix’d pmu remover.
Customers were having a bad reaction to the products, discovered I received 2 expired bottles.
Contacted customer service, they send 2 replacements. Had to pay €26 to DHL to receive the products. Again, received 2 expired products.
Contacted customer service, again, said they would refund the amount.
Now 1 month later, still have not received a refund and customer service is ignoring my reminders.
Disheartening experience. Not recommend.
Great range of Pmu supplies
Great range of Pmu supplies, competitive pricing and speedy delivery
Easy site to navigate
Easy site to navigate - exceptional customer service. I had a query about the dates on the pigment bottles, so I emailed them. They replied straight away. All purchases are wrapped well and posted straight out. Will definitely be a repeat customer. Thank you, Cosmedic Supplies.
First time ordering
First time ordering. Seemed fine until I got an email from DHL saying I had to pay another $75??? If didn't pay, they'll return the product to company. I'll let them return the product and never order from here again.
Can’t fault - 10/10
There are a few bigger sites in UK all PMU artists use however over the time I have found that Cosmetic Supplies is best in my option. You can always rely on next day delivery (even Saturdays), selection of high quality pigments and needles is second to none, prices are extremely competitive and I have never had any issues with any of the PMU supplies I have ordered through them. Would definitely highly recommend. Added bonus - they always have a sales section so you can accidentally put a little extra in your basket.
Great company, great needles 💕
I’ve ordered from here many times over the last year or so. They are always very quick with delivery, responsive to emails and I still think their Luna+ cartridges are the best needles on the market. Thank you!
Always well-stocked with everything I…
Always well-stocked with everything I need, and the shipping is super fast. Highly recommend.
Always helpful great service and great…
Always helpful great service and great products thank you so much !
Cosmedic Supplies is now my number one…
Cosmedic Supplies is now my number one choice for purchasing my PMU supplies - I couldn't fault the service!
As a fellow business owner I understand how tough it can be. Keep up the great work and thank you for always being so reliable :)
GREAT SERVICE AND SPEEDY DELIVERY
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