Cosmic Universe Reviews 82

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers are really happy with the app, praising its clean layout, gorgeous artwork, and quick loading times. Many find the daily tarot card a lovely and calming ritual, appreciating the thoughtful and easy-to-understand interpretations, especially since it's free and ad-free. People also highlight the app's originality, finding it informative, unique, and an enjoyable, captivating experience that adds joy to their lives. However, some people were dissatisfied with the app's limitations, especially when used in conjunction with dating events. They mentioned that the app felt practically useless without a successful event and that the hosts sometimes struggled to use it. Some also felt that the app was too expensive for its features, wishing for more free content to explore.

What people talk about most

User experience

Customers had positive experiences with the user experience. Many reviewers found the app easy to read,... See more

Application

Users describe positive interactions with the app, finding it insightful, informative, and unique compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this app. The daily tarot card is such a lovely ritual to start my morning, and the interpretations always feel thoughtful and easy to understand. The horoscope section is beauti... See more

Company replied

Rated 5 out of 5 stars

Such a refreshing experience and totally different from anything else out there, which was the best part. The host was relaxed, welcoming, and the event was actually fun. Would definitely go again!

Company replied

Rated 5 out of 5 stars

Love this app. It's super informative and unique compared to other similar apps available.

Company replied

Rated 5 out of 5 stars

Using Cosmic Fusion is an enjoyable and captivating experience with its originality. I gave it a shot and was thoroughly impressed! It beautifully illustrates the Chinese New Year and lunar phases. Ad... See more

Company replied


Company details

  1. Dating service
  2. Astrologer
  3. Event management company
  4. Social club

Written by the company

Love at First Sign is the live events brand from Cosmic Universe. With hundreds of glowing reviews, Love at First Sign has become the UK's most loved astrology dating and singles events brand, bringing curious, open-hearted people together for evenings of real connection guided by cosmic compatibility. With 50+ Love at First Sign events every month across 25+ UK cities, from London and Manchester to Glasgow and beyond, plus events in New York, it's a new way to meet people that actually makes sense. Each event is carefully hosted, with cosmic compatibility at the centre, making it easy to spark real conversations from the moment you arrive. Cosmic Universe is also home to Cosmic Fusion, our hyper-personalised astrology app beloved by over 180,000 people worldwide across iPhone and Android. Built around your unique birth chart, Cosmic Fusion goes far beyond sun signs to offer deep insights into who you are, how you love, and who you're most aligned with. At Cosmic Universe, we believe understanding yourself is the first step to finding your people, and Love at First Sign is where that happens IRL.


Contact info

4.1

Great

TrustScore 4 out of 5

82 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such a refreshing experience!

Such a refreshing experience and totally different from anything else out there, which was the best part. The host was relaxed, welcoming, and the event was actually fun. Would definitely go again!

10 February 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thank you so much! We're so happy to hear it felt refreshing and fun. We'll pass your kind words on to the host too. Can’t wait to have you back again! 😊

Rated 5 out of 5 stars

It’s a cute app

It’s a cute app. I like the concept

10 February 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thanks so much! Glad you’re enjoying the vibe and the idea 💖

Rated 5 out of 5 stars

Great event, lots of fun!

I've been to a few of these events and always good fun with great people! The host kimmy is so friendly and welcoming!

5 February 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thank you! So glad you’ve had a great time at multiple events 😊 We’ll be sure to pass the love on to Kimmy, she’ll be thrilled to hear that! Hope to see you again soon!

Rated 5 out of 5 stars

What an Amazing Event !!

This was truly something different. I had a lovely evening and talked to so many people. I brought my friend because I was nervous, but to be honest, we barely saw each other all night. I truly recommend this event and will definitely go again.

22 January 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thank you so much, we’re so glad you had a great time! 😊 Love that you and your friend both got swept up in great conversations. Can’t wait to welcome you back again soon! 💫

Rated 1 out of 5 stars

The event I was booked to attend was…

The event I was booked to attend was cancelled with less than 24 hours’ notice. When I attempted to request a refund, my email to the organiser was returned as undeliverable, leaving no viable method of contact. Subsequent review of publicly available feedback indicates a consistent pattern of similar experiences reported by others. Based on these facts, there are serious concerns regarding the legitimacy of this operation, and I would strongly caution others to conduct thorough due diligence before engaging or making any payments.

5 February 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Hi there Claire,

We are sorry to hear you have had issues contacting our Love at First Sign team.

We always try to give notice of any postponements with ample time and this will have been given the afternoon before, well over 24 hours before the event and are glad that you managed to see the notifications when they were both emailed and SMS messaged to you.

If you can email the team at hello@loveatfirstsign.co.uk they will be able to help you and get you transferred over!

We look forward to giving you a great future event!

Regards,

The Cosmic Team

Rated 1 out of 5 stars

UNHELPFUL AND MONEY GRABBING

UNHELPFUL AND MONEY GRABBING

This cosmic fusion app is what hosts the love at first sign events. These people change venues and dates to a other dates without much of a notice and expect you to give multiple days’ notice - there are a number of events but no certainty that an event will go through or not and depends on the event take-up. But they are disorganised and don’t let you know much in advance. Clearly they apply different time thresholds to their customers vs what applies to them on changing events dates.

IF YOU CANNOT ATTEND - YOU CAN ONLY BE REBOOKED TO ANOTHER DATE AND NO REFUND IS POSSIBLE AS PER THEIR POLICY.

What a hoax. This is unacceptable and my event changed twice and purely because you book and then you think you are going to attend an event and then it’s changed - it is horrendous. They want to take the money and not have any means or a process to have it returned back to the customer.

30 January 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Hi there Himanshu,

We are sorry to hear that you are frustrated with our service.

As we have stated in our emails to you, we only postpone our events to ensure that our attendees have the best experience possible at an event.

When a venue was closed unexpectedly for refurbishments and you communicated to us that you could not attend as the new venue did not work for you, we happily transferred you as requested and since have tried to provide you with a list of future events for you to pick from to accommodate your work schedule.

We really want to help you and be as accommodating as possible within our Terms and Conditions agreed upon payment and are still awaiting your response for the new event.

We look forward to being able to book you on to a future event of your choice and redeeming your view of us!

Regards,

The Cosmic Team

Rated 5 out of 5 stars

I'm completely thrilled with the app

I'm completely thrilled with the app! It's incredibly insightful and stands out from other astrology resources. As a Sagittarius Earth Dragon, I thoroughly enjoy exploring details about my personality.

27 January 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thank you so much for your kind words! We’re so happy to hear you’re enjoying the app and finding it insightful.

As a Sagittarius Earth Dragon, it’s wonderful that you’re having fun exploring your personality and cosmic traits. Thanks for being part of our community, we can’t wait for you to discover even more! ✨

Warm wishes,

The Cosmic Team

Rated 4 out of 5 stars

Enjoyed something different at the Love…

Enjoyed something different at the Love at First Sign event this week. Once I had registered my details (I can be a bit of a techno-phobe!) I had fun playing with the match function and all seemed very easy. Nice people and good venue.

13 January 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thank you so much for your lovely review! We’re really glad you enjoyed trying something different at our Love at First Sign event.

And don’t worry, you’re not alone in feeling a bit techno-phobic at first! We’re so pleased the registration and match function felt easy once you got going.

It’s wonderful to hear you had a great time, met nice people, and enjoyed the venue. We’d love to welcome you back to another event soon ✨

Warm wishes,

The Cosmic Team

Rated 5 out of 5 stars

Using Cosmic Fusion is an enjoyable and…

Using Cosmic Fusion is an enjoyable and captivating experience with its originality. I gave it a shot and was thoroughly impressed! It beautifully illustrates the Chinese New Year and lunar phases. Additionally, you have the option to explore compatibility with others. It's both detailed and entertaining, adding joy to life!

5 January 2026
Unprompted review
Cosmic Universe logo

Reply from Cosmic Universe

Thank you so much for your kind words! We’re delighted to hear that you found Cosmic Fusion enjoyable and captivating.

It’s great to know you loved exploring the Chinese New Year, lunar phases, and compatibility features, we’re so glad it brought a bit of extra joy and fun into your day. Thanks for giving it a try and being part of our community! ✨

Warm wishes,

The Cosmic Team

Rated 1 out of 5 stars

Avoid this app and dating events

I downloaded the "Cosmic Fusion" app as part of the dating event "Love at first sign". My event experience was appalling and the app is very limited, and practically useless without a successful dating event to use it at!
The advertised event was speed dating from 7pm-9pm and was supposed to be a well held and curated event with games, icebreakers and lots of attendees. However, after arriving at 7pm, by 7.45pm 5ppl had arrived, 2 women and 3 men, the "host" didn't seem to know how to use the app and kept saying, if we get 95% we get a free drink. Which no one did. When I asked if they would provide a refund I was told if I waited till 8:30 and nobody else arrived then I would be offered a free drink. So I left. The evening was a huge disappointment and pretty embarrassing.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Astrology App

Cosmic Fusion is an outstanding astrology app that has exceeded my expectations in every way. As an astrology enthusiast, I've tried several apps over the years, but this one truly stands out from the crowd. The app provides a wealth of knowledge and insights that have helped me understand and navigate different aspects of my life.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Love this app

Love this app! Love the concept of combining western and Chinese zodiac! I’ve never seen that done before! This always seems so spot on and I love checking it daily! Highly recommend!

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Love this AP

Love this AP - it has loads of really useful information as well as daily mantras - best of all and most fun are the personality profiles - they're always so accurate. I mean.... every person you meet has to have theirs done!!

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Cosmic Fusion is fun to use

Cosmic Fusion is fun to use, unique in its idea and fascinating. I tried it and loved it! Seeing the Chinese New Year and moon cycles. You can check compatibility with people too. It’s in depth and fun. Makes life happier!

31 July 2022
Unprompted review
Rated 5 out of 5 stars

Such a cool app

Such a cool app, first one I've seen that uses chinese and gregorian zodiacs! The match part is really cool and has some cool insights which make complete sense! Already recommended it to my sister and best friend who love astrology too!

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Together at last

This App has been just what I have been looking for. I have always played with horoscopes both western and Eastern. It is so much fun and a valuable resource to bring these two together for a more holistic understanding and perspective on our relationships and on ourselves.

31 January 2023
Unprompted review

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