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CosmoGrill Reviews 520

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting its sturdiness and excellent build, often noting it's well worth the investment. Many consumers appreciate the efficient and reliable delivery service, which contributes to a stress-free experience. The customer service is consistently described as amazing, with quick, helpful responses and effective solutions to any issues. However, some customers also noted issues with delivery, including delays, missing parts, or damaged items upon arrival. A few people were dissatisfied with the quality of certain products, particularly covers that deteriorated quickly and grills that showed signs of rust after a couple of years. There were also occasional complaints about slow customer service responses regarding these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are very happy with their purchase, praising... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Customer service

People report high satisfaction with customer service. Many reviewers highlight the professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy and efficient responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

We spent some time choosing a BBQ we liked at the right price. Chose a CosmoGrill Original 4+1 model through B&Q - arrived on time and really well packed. We're very happy with it. Had an issue with 2... See more

Company replied

Rated 5 out of 5 stars

The CosmoGrill XL Charchoal BBQ is one of best one that I assembled and used. The main feature(and very rare!) that I love it is the ability to move the tray with charcoal up and down as required,... See more

Company replied

Rated 5 out of 5 stars

This is the second dual fuel BBQ I've purchased, the first was a house warming present for my daughter and son-in-law. He's used his many times and I can't wait to fire up the smoker, charcoal and ga... See more

Company replied

Rated 5 out of 5 stars

Fabulous looking BBQ. Not too difficult to put together, two of us put it together in 2 hours. Part missing contacted Cosmo and a replacement part arrived within 2 days. Amazing customer service. Ma... See more

Company replied


Company details

  1. #28 of 37 best companies in Barbecue Shop

About CosmoGrill

Written by the company

Welcome to CosmoGrill — the UK's home of premium barbecues and outdoor cooking.

Founded in 2016, CosmoGrill has grown from a passion for great outdoor cooking into one of the UK's most trusted barbecue brands. Whether you're a casual weekend griller, a family entertainer, or a dedicated pitmaster chasing the perfect smoke ring, we have a barbecue built for you.

Our range covers everything from compact charcoal kettle grills and XL offset smokers to powerful gas barbecues and innovative hybrid dual-fuel models that give you the best of both worlds. Every CosmoGrill product is designed with you in mind, combining quality materials, thoughtful features, and accessible pricing so that great outdoor cooking is available to everyone.

Based in the UK, we support our customers with responsive service and a genuine focus on getting things right. We also stock a wide range of spare parts, helping you extend the life of your barbecue and get the most out of your purchase for years to come.

Why choose CosmoGrill?

  • Free next-day delivery across mainland UK
  • Free returns on all barbecues
  • Same-day warehouse collection available
  • Best price guarantee on every order

With 125+ products and thousands of happy customers across the UK, our Trustpilot reviews speak for themselves. We take every piece of feedback seriously, whether it is a glowing five stars or something that needs putting right, because delivering a great experience matters to us.

Join thousands of customers already cooking with CosmoGrill.

Explore the full range at cosmogrill.com and find your perfect barbecue today.

Why Choose CosmoGrill

Written by the company

Built for Real BBQ Experiences
From charcoal and gas classics to dual fuel versatility, every CosmoGrill barbecue is designed to deliver performance, durability, and great value. Whether you're cooking for two or hosting a full garden party, our grills are built to handle it.
Fast Delivery, Reliable Support
Enjoy free next day delivery across mainland UK, easy returns, and responsive customer support when you need it. We are here before and after your purchase.
Spare Parts, Not Replacement BBQs
We stock a wide range of spare parts so you can keep your barbecue going for years. A smarter, more sustainable way to enjoy outdoor cooking.

Shop with Confidence | Built on Trust

Fast delivery, easy returns, and support you can rely on.

We stand behind every CosmoGrill purchase. Enjoy free next-day delivery across mainland UK, free returns on all barbecues, and responsive UK-based customer support. If something is not right, we will work quickly to put it right. Simple as that.

Contact info

Promotion box for CosmoGrill

BBQ Season Ready? - SPRING SALE IS LIVE!

Enjoy Up to 30% OFF BBQs, Covers & Accessories. Brand You Can Trust

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

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Rated 5 out of 5 stars

Our Cosmo grill is very well made with…

Our Cosmo grill is very well made with lots of very good features. Adjustability for the coals is very useful plus the optional smoker or pizza stone makes it a great alrounder.

23 September 2025
CosmoGrill logo

Reply from CosmoGrill

Thank you for your review, Denise. It is lovely to hear how pleased you are with the build quality and features of your CosmoGrill. The adjustable coal system and optional smoker or pizza stone really do make it a versatile barbecue, and we are glad you are enjoying it. We really appreciate you taking the time to share your thoughts.

CosmoGrill

Rated 5 out of 5 stars

I ordered a new part online & it…

I ordered a new part online & it arrived in a couple of days but on opening the box it was the wrong part, my fault as I didn't double check when I placed the order & for whatever reason the drop down box didn't keep what I clicked on. Anyway a quick phone call to customer service & it was all sorted, I sent the wrong part back & on it being received the correct parts was sent out. The customer service was great.

23 September 2025
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Reply from CosmoGrill

Thank you for taking the time to share this, Matt. We really appreciate your feedback about the mix-up and are glad our customer service team was able to get everything sorted quickly for you. It is great to hear the correct part reached you without any hassle in the end, and your kind words about the team mean a lot to us.

CosmoGrill

Rated 5 out of 5 stars

Great experience so far with this…

Great experience so far with this company. Haven’t unpacked the bbq yet so haven’t needed any after sales customer service (and hopefully won’t).

15 September 2025
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Reply from CosmoGrill

Thank you for your review, Sarah. We hope you have had the chance to unpack and enjoy the BBQ by now. It is great to hear that your experience with us started off positively, and we really appreciate you taking the time to share your feedback.

CosmoGrill

Rated 5 out of 5 stars

The items arrived as expected.

The items arrived as expected.
Very happy with the product and fit perfectly.

13 September 2025
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Reply from CosmoGrill

Thank you for your review, Opris. It is great to hear everything arrived as expected and that the fit was spot on. We are really pleased you are happy with the product, and we appreciate you taking the time to share your experience.

CosmoGrill

Rated 5 out of 5 stars

Easy online purchase

Easy online purchase, delivered on requested day, products well packaged, simple and easy transaction.

19 September 2025
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Reply from CosmoGrill

Thank you for your review, David. We are really pleased to hear that the ordering process was easy, delivery arrived as requested, and everything was well packaged. We appreciate you taking the time to share your experience with CosmoGrill.

Rated 5 out of 5 stars

Simple efficient service

18 September 2025
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Reply from CosmoGrill

Thank you for the five star review. It is great to hear that you found the service simple and efficient, and we really appreciate you taking the time to share your experience.

CosmoGrill

Rated 5 out of 5 stars

Very good product

Very good product , delivered on time too .

11 September 2025
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Reply from CosmoGrill

Thank you so much for the five stars, Cyril. We are really glad to hear you are happy with your CosmoGrill and that everything arrived on time. We truly appreciate you taking a moment to share your experience.

Rated 5 out of 5 stars

Very easy assembly

Very easy assembly
Good quality
Looking forward to my first barbecue with this product

2 October 2025
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Reply from CosmoGrill

Thank you so much for the lovely review, Tony. It is great to hear that the assembly was straightforward and that you are happy with the quality of your CosmoGrill. We hope that first barbecue was a memorable one and that you have enjoyed many more since. We really appreciate you taking the time to share your experience.

CosmoGrill

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery

11 August 2025
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Reply from CosmoGrill

Thank you for sharing your experience! We’re really glad to hear everything went smoothly with your order and delivery — hope you enjoy your new BBQ!

Kind regards,
CosmoGrill

Rated 1 out of 5 stars

Lasted 3 Years

Purchased a XXL Smoker Charcoal Barbecue on the recommendation of a neighbour. Long story short and after 3 summers the internal part of both BBQs disintegrated. Also replacement parts were expensive a difficult to get. I wrote a review and after pending it disappeared.

9 October 2025
Unprompted review
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Reply from CosmoGrill

Thank you for taking the time to share your feedback, Paul. We’re genuinely sorry to hear about your experience after three years/summers of use.

Our products are designed to last, and we do provide replacement parts to help customers keep their BBQs in good condition, so it’s disappointing to hear you found this difficult.

We’d really like to look into this further and help where we can — please reach out to our customer service team at support@evre.co.uk so we can review your case and find the best possible solution.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Looking forward to the next sunny days…

Looking forward to the next sunny days !
Thanks

15 September 2025
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Reply from CosmoGrill

Thank you, Armel! We love that you’re already getting into BBQ season mode — here’s hoping for plenty of sunny days ahead to fire up your CosmoGrill and enjoy every cook!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Getting spares is great

Still being able to get spares for a bbq I have had for years and restoring it to a good condition is great

27 September 2025
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Reply from CosmoGrill

Thank you so much for your kind review, David! We're really glad to hear you’ve been able to restore your BBQ and keep it going strong after all these years — that’s exactly what we aim for. Enjoy many more great cooks ahead!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Good product, good company

Expedited promptly, was as expected and small issue with screws was dealt with efficiently

11 September 2025
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Reply from CosmoGrill

Thank you so much for your 5-star review, Mcleod!
We’re delighted to hear you’re pleased with your CosmoGrill barbecue and the efficient service you received. We always aim to provide high-quality BBQs and prompt support, so it’s great to know your experience reflected that.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Fantastic bbq

Fantastic bbq , a gift for partner who absolutely loves it , did take a while to build, but wasn’t too bad , very sturdy and solid , very pleased

3 September 2025
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Reply from CosmoGrill

Thank you so much for your 5-star review, Rachel!
We’re delighted to hear your partner loves the CosmoGrill barbecue. The build can take a little time, but it’s great to know you found it manageable and that the BBQ feels sturdy and solid once assembled. We hope you both enjoy many memorable grilling sessions together!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars
CosmoGrill logo

Reply from CosmoGrill

Thank you so much for your 5-star review, Carolyn!
We’re thrilled to hear you’re happy with your CosmoGrill barbecue and the fast, efficient delivery. We take pride in offering high-quality BBQs built for great grilling experiences, and it’s wonderful to know you’re enjoying yours.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Perfect fit BBQ Cover

I've had my BBQ 3 years and the original Cosmo cover has become brittle and torn. I couldn't find the correct cover at a better price anywhere else. It has made my BBQ look like new on my patio. It arrived on the date expected and was very well packaged.

3 September 2025
CosmoGrill logo

Reply from CosmoGrill

Thank you for your wonderful feedback, Mel! We’re so pleased to hear the new CosmoGrill cover was the perfect fit and has given your BBQ a fresh look on your patio. It’s great to know you found it at the right price and that delivery met your expectations. We hope it keeps your BBQ protected for many more years to come.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Fast

Fast, efficient processing of the order and a well made product

4 August 2025
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Reply from CosmoGrill

Thank you for sharing your experience! We’re delighted to hear that your order was processed quickly and that you’re happy with the quality of your BBQ.

We really appreciate your support and hope you enjoy using it for many great barbecues ahead.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Ordered the BBQ and it arrived on time

Ordered the BBQ and it arrived on time. Had to assemble the BBQ which took the time it said it would.

One screw was missing but it was still usable

2 April 2025
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Reply from CosmoGrill

Thank you for your 5-star review, Chris. We’re delighted to hear your BBQ arrived on time and that assembly was straightforward. We appreciate your understanding about the missing screw, and we’ll be sharing this feedback with our team to make sure everything is checked thoroughly going forward.

We hope you enjoy many great BBQs ahead!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Great grill

Great grill. Big and heavy, but looks and works like it should. Used the smoker for some beef short ribs, would recommend

11 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hello,

Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your CosmoGrill and putting the smoker to great use — beef short ribs sound fantastic. We really appreciate your recommendation and hope you enjoy many more great barbecue sessions.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Kiran and Ian are excellent…

Kiran and Ian are excellent professional ambassadors for the company. I inadvertently ordered a wrong replacement part, they guided me through the return procedure, when the delivery return went missing they helped me order the right part politely and carefully.

Thanks!

9 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Marc,

Thank you for sharing your experience! We’re delighted to hear that Kiran and Ian were able to support you throughout and ensure everything was resolved smoothly. Your kind words mean a lot, and we’ll be sure to pass this on to them.

Kind regards,
CosmoGrill

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