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CosmoGrill Reviews 520

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting its sturdiness and excellent build, often noting it's well worth the investment. Many consumers appreciate the efficient and reliable delivery service, which contributes to a stress-free experience. The customer service is consistently described as amazing, with quick, helpful responses and effective solutions to any issues. However, some customers also noted issues with delivery, including delays, missing parts, or damaged items upon arrival. A few people were dissatisfied with the quality of certain products, particularly covers that deteriorated quickly and grills that showed signs of rust after a couple of years. There were also occasional complaints about slow customer service responses regarding these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers are very happy with their purchase, praising... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-made,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Customer service

People report high satisfaction with customer service. Many reviewers highlight the professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy and efficient responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

We spent some time choosing a BBQ we liked at the right price. Chose a CosmoGrill Original 4+1 model through B&Q - arrived on time and really well packed. We're very happy with it. Had an issue with 2... See more

Company replied

Rated 5 out of 5 stars

The CosmoGrill XL Charchoal BBQ is one of best one that I assembled and used. The main feature(and very rare!) that I love it is the ability to move the tray with charcoal up and down as required,... See more

Company replied

Rated 5 out of 5 stars

This is the second dual fuel BBQ I've purchased, the first was a house warming present for my daughter and son-in-law. He's used his many times and I can't wait to fire up the smoker, charcoal and ga... See more

Company replied

Rated 5 out of 5 stars

Fabulous looking BBQ. Not too difficult to put together, two of us put it together in 2 hours. Part missing contacted Cosmo and a replacement part arrived within 2 days. Amazing customer service. Ma... See more

Company replied


Company details

  1. #28 of 37 best companies in Barbecue Shop

About CosmoGrill

Written by the company

Welcome to CosmoGrill — the UK's home of premium barbecues and outdoor cooking.

Founded in 2016, CosmoGrill has grown from a passion for great outdoor cooking into one of the UK's most trusted barbecue brands. Whether you're a casual weekend griller, a family entertainer, or a dedicated pitmaster chasing the perfect smoke ring, we have a barbecue built for you.

Our range covers everything from compact charcoal kettle grills and XL offset smokers to powerful gas barbecues and innovative hybrid dual-fuel models that give you the best of both worlds. Every CosmoGrill product is designed with you in mind, combining quality materials, thoughtful features, and accessible pricing so that great outdoor cooking is available to everyone.

Based in the UK, we support our customers with responsive service and a genuine focus on getting things right. We also stock a wide range of spare parts, helping you extend the life of your barbecue and get the most out of your purchase for years to come.

Why choose CosmoGrill?

  • Free next-day delivery across mainland UK
  • Free returns on all barbecues
  • Same-day warehouse collection available
  • Best price guarantee on every order

With 125+ products and thousands of happy customers across the UK, our Trustpilot reviews speak for themselves. We take every piece of feedback seriously, whether it is a glowing five stars or something that needs putting right, because delivering a great experience matters to us.

Join thousands of customers already cooking with CosmoGrill.

Explore the full range at cosmogrill.com and find your perfect barbecue today.

Why Choose CosmoGrill

Written by the company

Built for Real BBQ Experiences
From charcoal and gas classics to dual fuel versatility, every CosmoGrill barbecue is designed to deliver performance, durability, and great value. Whether you're cooking for two or hosting a full garden party, our grills are built to handle it.
Fast Delivery, Reliable Support
Enjoy free next day delivery across mainland UK, easy returns, and responsive customer support when you need it. We are here before and after your purchase.
Spare Parts, Not Replacement BBQs
We stock a wide range of spare parts so you can keep your barbecue going for years. A smarter, more sustainable way to enjoy outdoor cooking.

Shop with Confidence | Built on Trust

Fast delivery, easy returns, and support you can rely on.

We stand behind every CosmoGrill purchase. Enjoy free next-day delivery across mainland UK, free returns on all barbecues, and responsive UK-based customer support. If something is not right, we will work quickly to put it right. Simple as that.

Contact info

Promotion box for CosmoGrill

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Enjoy Up to 30% OFF BBQs, Covers & Accessories. Brand You Can Trust

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

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Rated 5 out of 5 stars

Fairly easy to assemble with two people…

Fairly easy to assemble with two people
Good to cook on
Very economical with charcoal

11 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Brian,

Thank you for your review! We’re pleased to hear you found the assembly straightforward with a helping hand and that you’re enjoying cooking on your barbecue. Great to know it’s proving economical with charcoal too.

Kind regards,
CosmoGrill

Rated 1 out of 5 stars

They advertise free uk delivery which…

They advertise free uk delivery which is false !
They charge for delivery to the highlands if they advertise free mainland uk then that is what it should be

13 September 2025
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Hello Eilidh,

Thank you for your feedback. We’re very sorry for the confusion caused. While we do offer free delivery across mainland UK, courier surcharges unfortunately apply to certain remote areas such as the Highlands. This is something set by the couriers rather than ourselves, though we always try to keep these additional costs as low as possible.

We understand how frustrating this can feel and appreciate you bringing it to our attention. We will review the wording on our delivery information to make it clearer for customers in areas where courier surcharges apply.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

The order was delivered the day before…

The order was delivered the day before it was due, I can’t fault them.

9 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hello David,

Thank you for your kind feedback! We’re delighted to hear your order arrived earlier than expected and that everything went smoothly.

Kind regards,
CosmoGrill

Rated 2 out of 5 stars

Slow delivery, response and poor condition

Slow Delivery, Response and Poor condition. If you are looking for a cheap BBQ then it’s okay, but just don’t expect it to all be delivered! If you’re looking for quality look elsewhere. One of the worst purchase experiences I’ve ever had, from multiple delivery failures, missing parts, damaged parts and no response. I have spoke to only one person who seems to be able to help everyone else fobs you off. Unable to get a refund as they make it so difficult as even though you are missing parts, they won’t give you a refund as the whole item needs to be shipped back and inspected but all the parts didn’t arrive! Would not use again.

2 September 2025
Unprompted review
CosmoGrill logo

Reply from CosmoGrill

Hi David,

Thank you for your feedback, and we’re truly sorry for the frustration you experienced with your order. We appreciate how disappointing delivery delays and missing parts can be, and this certainly isn’t the smooth experience we want for our customers.

We worked with you to arrange replacement parts and a new cover to resolve the issues as quickly as possible, and we hope these have now reached you. Please be assured that we have also escalated the courier concerns raised to avoid similar issues in the future.

At CosmoGrill, we take pride in the quality of our barbecues and customer support, and we’re committed to putting things right whenever problems arise. If there is anything further we can do, please don’t hesitate to reach out to us at support@cosmogrill.co.uk.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Well made

Well made, compact and works. No assembly required.

11 August 2025
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Reply from CosmoGrill

Hello Paul,

Thank you for your great feedback! We’re glad to hear you found your barbecue well made and ready to use without any assembly. We hope you enjoy many memorable cooks on it.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Love my bbq great product great brand…

Love my bbq great product great brand came quickly free next day delivery very happy

5 August 2025
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Reply from CosmoGrill

Hello Ken,

Thank you for your kind words! We’re delighted you’re enjoying your BBQ and pleased that the free next day delivery made things even smoother. Great to hear you’re happy with both the product and the brand.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Arrived in time and easy to assemble

Arrived in time and easy to assemble, great results using the smoker so far!

11 August 2025
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Reply from CosmoGrill

Hello DJW,

Thank you for your great feedback! We’re glad to hear your BBQ arrived on time and was easy to assemble. Fantastic that you’re already getting great results with the smoker – happy grilling!

Kind regards,
CosmoGrill

Rated 1 out of 5 stars

poor quality

poor quality
wont last

8 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hi Sean,

Thank you for taking the time to leave your feedback. We’re very sorry to hear you feel this way, as we work hard to ensure our products are built to high standards and supported with a 2-year manufacturer warranty for peace of mind.

We couldn’t find any record of communication from you regarding this, but we’d really like the chance to understand what happened and resolve it for you. Please reach out to us at support@cosmogrill.co.uk with your order details, and our team will be happy to assist.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Great delivery with good packaging

Great delivery with good packaging.
Well organised screws, nuts,bolts etc in a separate packing.

9 August 2025
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Reply from CosmoGrill

Hello Nair,

Thank you for your kind review! We’re pleased to hear your BBQ arrived quickly and well packaged. Great to know the organised fittings made assembly smoother for you.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Good quality

Good quality, easy to build, have used just one side for BBQ FOR 2 and both sides for BBQ for 30.
Looking forward to trying pizza

9 August 2025
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Reply from CosmoGrill

Hello Janet,

Thank you for your lovely feedback! We’re delighted you’re enjoying the flexibility of your BBQ for both small and large gatherings. We’re sure you’ll love the pizza experience too!

Kind regards,
CosmoGrill

Rated 1 out of 5 stars

Still waiting for my refund on the…

Still waiting for my refund on the product I bought and sent back beforehand

8 August 2025
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Reply from CosmoGrill

Hi Anton,

Thank you for sharing your feedback, and we’re very sorry for the frustration caused. We want to reassure you and all our customers that once a return arrives safely at our warehouse and is inspected, refunds are always processed promptly to the original payment method.

In this case, we’ve requested the courier details and tracking number so we can quickly locate your parcel and finalise your refund. We haven’t yet received this information from you, but as soon as we do, we’ll ensure everything is resolved without delay.

Please contact us at support@cosmogrill.co.uk with your courier details so we can get this sorted for you straight away.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Fabulous looking Dual Fuel BBQ with Smoker

Fabulous looking BBQ. Not too difficult to put together, two of us put it together in 2 hours. Part missing contacted Cosmo and a replacement part arrived within 2 days. Amazing customer service.
Makes you want to BBQ to become a master BBQer. Hopefully time for a few more before the weather really changes.

8 August 2025
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Reply from CosmoGrill

Hello Beverley,

Thank you for your fantastic review! We’re so pleased to hear you love the look of your Dual Fuel BBQ and that our team could quickly resolve the missing part for you. Wishing you many more delicious BBQ sessions before the season ends!

Kind regards,
CosmoGrill

Rated 1 out of 5 stars

Customer service very nice but quality…

Customer service very nice but quality is undesirable. All rusted after a few barbecues. Will not invest in another one in the future. Very disappointed.

8 August 2025
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Reply from CosmoGrill

Hello Johanna,

Thank you for taking the time to share your feedback. We’re sorry to hear you experienced rusting on your barbecue and understand how disappointing this must have been. As with most barbecues made from steel, regular cleaning and maintenance are important to prevent issues like this, and we always share full care guidance with our customers.

That said, we never want our customers to be left unhappy. Our team has already been in touch and provided you with replacement parts to get your barbecue back to full working order, and we’re glad we could resolve this for you.

We truly value your comments as they help us keep improving both our products and our service.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Love the BBQ design

Love the BBQ design - taste difference noticeable!

6 August 2025
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Reply from CosmoGrill

Hello S I,

Thank you for your great feedback! We’re delighted to hear you’re enjoying the design and the flavour difference with your BBQ. Wishing you many more tasty grilling sessions ahead!

Kind regards,
CosmoGrill

Rated 4 out of 5 stars

Great product hard to put together

Great product hard to put together, instructions could be a bit better on the screw sizes and type.

5 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Suzuki,

Thank you so much for your feedback. We’re delighted to hear you’re happy with the product. We understand assembly can sometimes be a little tricky, and we’ll be sure to pass your comments about the instructions to our product team for improvement.

We hope you enjoy many great barbecues with your new CosmoGrill!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Had some issue with my bbq

Had some issue with my bbq. Was resolved really quickly and great communication
Very pleased with the service I received

5 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Richard,

Thank you for your kind review. We’re glad we could resolve the issue quickly for you and that you were happy with the communication and service received. Enjoy your BBQ!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Great product.

Great product.

5 August 2025
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Reply from CosmoGrill

Hi Andre,

Thank you for your review, we’re so pleased to hear you’re enjoying your barbecue. Wishing you many great cooks ahead.

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

Great cooking BBQ

It's so simple, I got a great product at a discounted price and it arrived quickly.
It is the best BBQ I have owned and I have used it several times since buying it.

5 August 2025
CosmoGrill logo

Reply from CosmoGrill

Hi David,

Thank you for your kind words. We’re delighted to hear you’re enjoying your barbecue and that it’s the best one you’ve owned. Wishing you many more great cooks ahead!

Kind regards,
CosmoGrill

Rated 5 out of 5 stars

XL Smoker Charcoal Barbecue

We ordered our XL Smoker Charcoal Barbecue on-line from CosmoGrill at a price less that quoted elsewhere and it was delivered free of charge next day. The BBQ came with all the component parts listed and numbered and with comprehensive instructions on construction. Unfortunately I misunderstood one step in the instruction sequence, which meant that the total time for unpacking, laying out and numbering all the parts and constucting the BBQ was longer than it should have been, at about 4 hours.
We tried out the BBQ on a family gathering of 13 people with great success. The food was very well cooked with superb flavours and received compliments all round from our family.
Well done Cosmogrill. Highly recommended.

4 August 2025
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Reply from CosmoGrill

Hi Thompson,

Thank you for your detailed review and recommendation. We’re glad to hear the XL Smoker Barbecue was a success at your family gathering and that everyone enjoyed the flavours. It’s wonderful to know you found the instructions comprehensive, and we really appreciate your feedback on the build time. Wishing you many more memorable barbecues with family and friends!

Kind regards,
CosmoGrill

Rated 3 out of 5 stars

Quality Control not up to scratch

It took 3 attempts before we actually got something that worked as expected

7 July 2025
CosmoGrill logo

Reply from CosmoGrill

Hello Kevin,

Thank you for taking the time to share your feedback. We’re sorry for the inconvenience caused during the replacement process, and we appreciate your patience while we worked to get everything sorted for you.

We’re pleased that you now have the correct product in place, and please rest assured we’ve reviewed our internal checks to ensure smoother handling in the future. Your feedback is valuable in helping us improve both our quality control and service.

Kind regards,
CosmoGrill

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