3 Boxes delivered on three different days , assembly took about three hours, not difficult but a few screws or stripped. Table is smaller than expected-quite narrow. Could’ve been a little wider. Chai... See more
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Review summary
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Umbrella is as expected. Seems pretty sturdy, we'll see once we start using it this summer. Feels like good value for this umbrella. Great colour selection as navy was hard to find at other retailer... See more
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Fast shipping, product looks like it quality. wifi connection is a pain if it gets done at all. Instructions could be improved for remote. 13 feet of line is restrictive. all things considered I am a... See more
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Products are good and customers satisfied. Problem is with shipping since orders are noted to be delivered but the complete order is not delivered and arrive days later. Tracking info cannot be access... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Would be great if all you wanted was pieces of furniture you can't put together!
Outdoor sectional arrived with no hardware to put it together and no instruction booklet. Totally useless so far. Still waiting to hear back from costway
12 May 2026
Have ordered products before
Have ordered products before. On both occasions, the products are of top quality and quick delivery. Am fully satisfied, and have every confidence that I will order again.
4 May 2026
It came fast
It came fast. The ignition button doesn't work. It was easy to assemble. And looks great set up.
13 May 2026
They made sure my order got to me
13 May 2026
Many problems unresolved after 3weeks
Many problems unresolved after 3weeks, still missing pièces in the boxes received.
After 3phones calls to résolve the problems and after a second shipping for missing parts, still missing part.
6 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback, and we truly regret to hear about the issues you've encountered.
Regarding the delivery time: The product you ordered was out of stock in Canada, so we arranged for it to be shipped from our warehouse in the United States. It is possible that the accessories package experienced a delay during transit, which is why it took 15 days to arrive.
Regarding the missing part: After receiving your message, we first needed to ask you to confirm some details regarding the missing part. We are currently following up with the factory on this matter and are waiting for their reply. Could you please allow another 2–3 days for us to get back to you? We will provide you with an update as soon as possible.
We sincerely regret for the inconvenience this has caused, and we appreciate your patience and understanding.
Kind regards
Costway inc.
It took 3’weeks to received my order…
It took 3’weeks to received my order and when you delivered it was a wrong order ! Customer service is not helpful.
I’ll do a chargeback
13 May 2026
Reply from Costway Canada
Dear customer,
We regret any inconvenience may caused to you.
Regarding the delivery time: Since the product you purchased was out of stock in Canada, we arranged for it to be shipped from our warehouse in the United States. That is why it took 15 days to arrive.
Regarding the color: Please note that the product you purchased includes both red cushions and white covers, which are interchangeable. The color was not sent incorrectly. Could you please check again? We appreciate your cooperation.
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for the lovely review! We’re thrilled to hear you’re happy with the pet stroller and that your dog loves it too. It’s also great to know it arrived quickly. We really appreciate your support and hope you and your pup enjoy many happy outings!
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your kind review! We’re glad to hear you found us reliable and efficient, and that the product arrived just as described. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
Slow to respond/nightmare address error
Slow to respond - 1 to 1.5 days. Vague and non-committal responses. I made an error on address which I remedied immediately and it was a nightmare from there out. I had to pick up 2 of my three huge boxes from a neighbour a block away. I had to pay additionally for their mistake. Outdoor couch is pretty but only ok quality wise.
5 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your feedback. We sincerely regret for the inconvenience you experienced.
Regarding the slow response: We have recently received a high volume of customer inquiries, and we need reply in the order they come in. This has led to slightly longer response times than usual. Please know that our team was working overtime to respond as quickly as possible. We appreciate your patience.
Regarding the address issue: After an order is placed, we send two confirmation emails that clearly show the shipping address. The order was placed on the 4th, but we were not contacted about the address error until the 13th. By that time, the packages were already in transit. To request an address change with UPS, the carrier charges a fee, which is why we provided you with a payment link for that service.
As soon as you informed us of the address issue, we contacted UPS immediately. Unfortunately, they were only able to complete part of the address change request. We deeply regret that you had to personally retrieve the packages from the neighbor's address a block away. For the packages where the address change request was not completed, we have already refunded the associated fee to you.
We regret that this process turned into a nightmare for you. Despite the quality of the outdoor couch being acceptable, we understand your frustration. Thank you for bringing this to our attention, and we will use your feedback to improve our service.
Kind regards
Costway inc.
Haven’t received item yet where is it
Haven’t received item yet where is it?
If it can’t be delivered promptly it should be cancelled and refunded.
Respond ASAP
Thanks.
12 May 2026
Reply from Costway Canada
Dear customer,
We regret to hear that you have not yet received the package. However, upon checking, the package was marked as delivered on May 15. We will contact you via cs.ca@costway.com to confirm the details. Please keep an eye on your inbox.
We also hope to resolve this issue for you as quickly as possible.
Kind regards
Costway inc.
A very good experience.
5 May 2026
Reply from Costway Canada
Thank you so much! We’re so glad to hear you had a very good experience. We truly appreciate your support and hope to have the chance to serve you again soon!
Kind regards
Costway inc.
There was missing parts in my order
There was missing parts in my order. I'm still waiting for these parts.
5 May 2026
Reply from Costway Canada
We completely understand your frustration upon receiving the product and finding that some parts are missing.
However, the parts are out of stock. We need to contact the oversea manufacturer to have them sent to our warehouse, then we can ship them to you. We appreciate your understanding and patience.
The parts are expected to arrive at our warehouse next week. Once our warehouse colleagues have them ready, we will arrange to send them out to you.
Kind regards
Costway inc.
The customer service is good and the…
The customer service is good and the product is fine. But the minute I ordered it, it started popping up in my feeds with much lower pricing for the same product from your company. So I feel slightly ripped off. You also said the item was available at the Canadian warehouse and it wasn't. It was shipped from the US with no tracking available until it hit the Canadian border. May 11th to the 22nd I think was the time frame of the tracking blackout. I don't believe you're a Canadian company at all.
12 May 2026
Reply from Costway Canada
Dear customer,
Thank you for your honest feedback. We are glad to hear that you found our customer service good and the product itself fine. We truly appreciate your recognition in these aspects.
Regarding the pricing concern: the specific color you purchased, Mix Grey‑grey, has not had a price reduction. In fact, this item is currently out of stock. If you have seen the same product from us at a much lower price elsewhere, could you please email us at cs.ca@costway.com with a screenshot or any other information that can help us look into this? We would like to better understand the situation.
As for the shipping and warehouse location: our website serves both Canada and the U.S., and we have warehouses in both countries. However, we do not display which warehouse an order will be shipped from, as this is determined in real time based on inventory availability. At the time of your order, the Mix Grey‑grey color was only available in our U.S. warehouse, so it was shipped from there. Regarding tracking updates: UPS does not provide tracking information until the package enters the Canada and is scanned into the UPS Canada system. That is why there was a period from May 11th to May 20th with no tracking updates. We regret for any confusion this may have caused.
We want to assure you that we are a legitimate company operating in both Canada and the U.S., and we are committed to serving our Canadian customers. Thank you again for your feedback, and please feel free to reach out if you need further assistance.
Kind regards
Costway inc.
Reply from Costway Canada
Thank you so much for your kind words! We’re thrilled to hear your order shipped quickly and that you had a great experience with our service. We truly appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
Smaller than expected but nice set
3 Boxes delivered on three different days , assembly took about three hours, not difficult but a few screws or stripped. Table is smaller than expected-quite narrow. Could’ve been a little wider. Chairs could benefit by a back cushion as well as they only go up mid back but all in all it is a nice looking set.
4 May 2026
Reply from Costway Canada
Thank you for taking the time to share your feedback. We're glad to hear that you find the set nice looking and appreciate your recognition of its craftsmanship.
We would like to kindly mention that this product is shipped in three separate boxes. Even when the same courier service is used, it is possible for the packages to arrive on different days. We appreciate your understanding.
Regarding the size, the product dimensions are listed on our website. We understand that expectations may vary from customer to customer. If you feel there is an actual issue with the size, please don't hesitate to reach out to us directly at cs.ca@costway.com, and we will be happy to assist you further.
Thank you again for your honest review. Your feedback is very valuable to us.
Kind regards
Costway inc.
Excellent company and product
Excellent product , fair price and it came pretty quickly too!
11 May 2026
Reply from Costway Canada
Thank you so much for the great review! We’re so happy to hear you loved the product, found the price fair, and got it quickly too. We really appreciate your support and hope to serve you again soon!
Kind regards
Costway inc.
Worst customer service ever
Worst customer service ever. Received item and not the colour shown at all. Total hassle by customer service to return it. Stay away!
11 May 2026
Reply from Costway Canada
Dear customer,
We completely understand how you feel about the color difference issue.
We replied to you by email on the 22nd after receiving your first message, but it seems you may not have received that email. So when you contacted us again on the 27th, we provided a further solution.
We have now offered our latest response — a return can be arranged. However, we would like you to confirm whether you would like to return only the umbrella or both the umbrella and the base. We are still waiting for your reply. You can also let us know your decision by emailing us at cs.ca@costway.com.
Thank you for your understanding.
Kind regards
Costway inc.
Reply from Costway Canada
Dear customer,
Thank you for your feedback! We're so glad to hear that you're happy with the product. Enjoy it, and we look forward to serving you again soon!
Warm regards
Costway inc.
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