CosyfeetReviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made and comfortable, especially for those needing wider or more supportive footwear. Many appreciate the excellent service, noting prompt delivery and efficient handling of orders. The ease of ordering and the helpfulness of the staff are also frequently highlighted by consumers. However, some customers experienced issues with order delivery, including misdeliveries and delays. A few other people also felt that some products, particularly certain shoes and thinner socks, were of poor quality or uncomfortable, leading to dissatisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, particularly praising the comfort and fit for... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb quality of materials and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting prompt and quick delivery... See more

Service

People report positive experiences with service, with many customers praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more


Company details

  1. #127 of 216 best companies in Shoe shop

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(192)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderfully comfortable ankle boots

I received today a pair of winter red Nubuck ankle boots. I have difficult feet as had major operation on my right foot two years ago. I put them on they are so comfortable I bought a half size larger as lined.
I am delighted with them and am about to go for a short walk before temperature drops again . Would recommend them to anybody

10 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 pairs of Ugg slippers on…

I ordered 2 pairs of Ugg slippers on November 6th. I have received 0 response. I need them for Christmas…I have emailed them multiple times, I emailed shop about this order and I never heard back from either. If you go onto their site it just says they sold out of their last drop. I believe this is a scam…I knew it was too good to be true.

17 December 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

You've submitted a review for www.cosyfeet.com

We do not sell Ugg slippers, so I'm sorry you have not purchased from us. If another website was using our name, please let us know who, so we can look into this?

Thanks,
Cosyfeet

Rated 1 out of 5 stars

Have two orders that were placed on Oct…

Have two orders that were placed on Oct 10 still nothing they are Christmas presents!!!!!! They took my money and nothing!!! I’m so mad!

10 October 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Please can you contact us: https://www.cosyfeet.com/contact-us - and provide the details of your orders so we can investigate this?

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Exceptional service…

I ordered a pair of shoes yesterday just before lunch time and received a message in the afternoon to say they had been despatched. They were delivered this morning before 9.30. Best service I have ever received.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

They did what I asked them to do and order came very quickly. Box was as new and contents in perfect condition. I am thinking of buying some socks with 10% discount.

13 September 2024
Rated 1 out of 5 stars

I am frustrated because I placed an…

I am frustrated because I placed an order for a size 7 uk as I needed a us size 9. But instead I received a size 5 uk which is a us 7. I explained in several emails that either I was on the uk website or a mistake had been made on their end. The confirmation emails did not mention the size ordered or I would have picked up on the error. Now I paid $20
For shipping only to have to return and customer service says they cannot refund the shipping cost. I just feel as a returning customer who had bought pairs for my mom in the past that this could have been handled more amenably. In my emails I also asked about the sizing more than once but never received a response… I will now need to order two sizes because the shoes seem to run large. The uk 7 actually went on my mom’s foot but would probably be too uncomfortable for her. I am upset about being charged shipping on the original pair I am not sure how the error occurred but some kind of compensation from customer service would have been appreciated as a one-time courtesy. I asked to correspond with a supervisor but was advised this is their policy. No refunds on shipping no matter what!

23 July 2024
Unprompted review

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