CosyfeetReviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made and comfortable, especially for those needing wider or more supportive footwear. Many appreciate the excellent service, noting prompt delivery and efficient handling of orders. The ease of ordering and the helpfulness of the staff are also frequently highlighted by consumers. However, some customers experienced issues with order delivery, including misdeliveries and delays. A few other people also felt that some products, particularly certain shoes and thinner socks, were of poor quality or uncomfortable, leading to dissatisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, particularly praising the comfort and fit for... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb quality of materials and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting prompt and quick delivery... See more

Service

People report positive experiences with service, with many customers praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more


Company details

  1. #127 of 216 best companies in Shoe shop

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(192)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer care

I ordered my 94 year old Mum a pair of shoes from Cosy Feet. A few weeks later, after initially telling me they fitted okay, she confessed they didn’t fit well. As she’d worn them outside I assumed we were stuck with an expensive mistake. A few weeks ago she visited the Cosy Feet shop in Street and got measured up properly. She mentioned the shoes she’d bought and was told to return them for a full refund which I have just done - they even sent a pre-paid returns label. Really excellent customer service.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent, fast service from Cosy Feet, using reliable mail. Also, helpful and knowledgeable assistant at the end of the phone.
My husband is an amputee, so we were pleased to be able to purchase just one slipper. Thank you,

7 June 2024
Rated 5 out of 5 stars

I thought I would give this company a…

I thought I would give this company a review!just recently I ordered for 1st time from this company some sandals for my husband they were excellent quality but unfortunately they just weren’t suitable for him . The service from this company was 1st class they arrived quickly & nicely packaged also no messing about returning package & very quickly gave you a full refund.I would definitely use this company again & recommend.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Mens Socks

I can only comment on the two types of mens socks that I bought. one of wool and one of nylon. After only one wash the wool ones reverted to raw wool, and the nylon ones went from black to grey.
The company stated that there was nothing wrong with them after I returned them.
Do not buy, high price and low quality.

18 April 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Thank you for your review, we are sorry you were not satisfied with the socks.

We have refunded you for both packs of socks as a goodwill gesture.

Rated 1 out of 5 stars

This company sends unwanted mail…

This company sends unwanted mail through the post to a family member even though i removed their details from my account months ago. I am trying to close my account but have been sitting on the chat box for half an hour (Queue position: 1), like i havent got better things to be doing.

17 April 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

We are sorry for the unwanted mail that you or your family received. Removing an address from your account online would not have prevented any future mailings. But I can see you have now spoken to a member of the team who has arranged this for you.

Please accept our apologies for the inconvenience.

Rated 1 out of 5 stars

Still waiting for refund other shoes…

Still waiting for refund other shoes we’re ok

25 March 2024
Cosyfeet logo

Reply from Cosyfeet

Hi,

Please accept our apologies for the delay in processing your refund, it took longer than normal for your return to reach us.

We have now refunded you.

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.i bought a pair of shoes and a pair of trainers from this company. The shoes were comfortable, but the trainers gave me blisters first time of wearing them. I contacted customer services and they immediately sent me a free returns label and refunded the money paid for the trainers within a few days.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Top class Customer Service

I had a problem with slippers that I had been wearing quite some time, and i called the company to reorder, not complain. However, when the lady at Cosyfeet heard what had happened, she immediately said there would be no charge for the replacement. Absolutely top class customer service. Thank you, Cosyfeet!

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Lovely quality shoes

Lovely quality shoes; width makes them extremely comfortable & they look good too. They are heavier than I had expected but this doesn't affect the level of comfort or wearability. First pair of shoes in a long time I am pain free post walk.

23 February 2024
Rated 1 out of 5 stars

Need to less one star

Need to less one star
Shocking how they treated me
Return items as not suitable.
Not even tried on As Fabric on knickers was like plastic and little air holes
This sold as leak proof and also not show mark on out clothing is lost wee
They refusing too issue full refund and just offering partial refund 1.98 not 11.98 that was paid. . Saying refund them to wrong address .. disgusting the way this company dealt with my complain
11

11 March 2024
Unprompted review

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