CosyfeetReviews 

192
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be well-made and comfortable, especially for those needing wider or more supportive footwear. Many appreciate the excellent service, noting prompt delivery and efficient handling of orders. The ease of ordering and the helpfulness of the staff are also frequently highlighted by consumers. However, some customers experienced issues with order delivery, including misdeliveries and delays. A few other people also felt that some products, particularly certain shoes and thinner socks, were of poor quality or uncomfortable, leading to dissatisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, particularly praising the comfort and fit for... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb quality of materials and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting prompt and quick delivery... See more

Service

People report positive experiences with service, with many customers praising the quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more


Company details

  1. #127 of 216 best companies in Shoe shop

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(192)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Delighted customer. …

Delighted with my purchase for my partner who has oedema. Quick delivery and well packaged. This is my second pair of shoes from Cosyfeet.

20 November 2023
Rated 2 out of 5 stars

Cosyfeet contacted me and were very helpful. I would still continue to try and get something suitable from them as their customer service is excellent.

First, I would like to acknowledge that Cosyfeet does have a very generous returns policy. I bought a pair of trainers two months ago and although they felt comfortable in the shop, when I wore them on the pavement outside a few days later it was clear that the sole was not as thick or strong as it appeared and I could feel every bit of the pavement as I walked. Nevertheless, Cosyfeet gave me a full refund and I bought a different pair which again looked as if they had thick, shock-absorbent soles like any other trainer. However, yet again, I have found that these trainers have very thin soles and are not like normal trainers at all. They are very thin and I can feel the pavement. On days when my feet are less swollen I can get my normal trainers on and I noticed how the soles are much thicker. It is very exasperating as they are not cheap. Getting a refund is not really the solution. I simply want a pair of trainers that have the type of support and impact absorption that normal trainers have but just made for wide feet. Why can't Cosyfeet do that?

4 August 2023
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Thank you for your comments. We can see we have refunded you for the shoes you found uncomfortable. We hope the follow-up phone call and a subsequent return visit to our shop are helpful.

Rated 5 out of 5 stars

Love this Company

I was told about this Company by my chiropodist. He said I needed wider fitting shoes and offered full support and good foundations.
I was surprised how modern a lot of the choices were and I now have general shoes, slippers and trainers.
Delivery was quick and quality is excellent. Returns policy also good (I ordered a few for choice).
I will purchase from them again.

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Service as Always

Very prompt delivery of my order and the shoes that I ordered were perfect for my mother in law who suffers with oedema. Good quality goods and will offer her great support with her walking

24 May 2023
Rated 5 out of 5 stars

I have purchasefrom Cosyfeet…

I have purchased items from Cosyfeet before so I knew that the products were excellent. My order was despatched the day after it was placed and arrived when expected. Fantastic 👍

1 June 2023
Rated 5 out of 5 stars

Ordered sdhoes size 10ize 10 shoes but not best in…

Ordered size 10 shoes but not best in size to small need 10 or 10/12.

6 May 2023
Cosyfeet logo

Reply from Cosyfeet

Hi,

Thank you for your review.

We're sorry, UK Size 10 is the largest size we offer in our range of Women's shoes. I can see that you have returned the shoes to us, and your refund has been processed today.

Thanks,
The Cosyfeet Team

Rated 5 out of 5 stars

I love Cosyfeet

I love Cosyfeet. I've used them a few times now & always had a great experience. It's great to be able to buy footwear that doesn't squeeze pinch cause blisters, & generally make ur feet sore. Their website is really easy to navigate, & there are loads of products available. Orders always arrive in good time & in great condition. Even when my feet are swollen I can still wear the their footwear & feel comfortable. I'd recommend giving them a look, & try for yourself.

15 April 2023
Rated 5 out of 5 stars

Perfect slippers

These items were for my disabled father & he was amazed at how comfortable & lightweight the slippers were. He’s really happy with them, thank you.

16 April 2023
Rated 1 out of 5 stars

Recently purchased pair of walking…

Recently purchased pair of walking boots not satisfactory for the following reason.

The shoe tongue on the left foot is rubbing against my ankle skin and it is painful and uncomfortable to walk.
The shoe tongue seems to be rough and rigid.

21 March 2023
Cosyfeet logo

Reply from Cosyfeet

Hi,

Thank you for your review and we are sorry that you are not happy with your purchase.

If you are not 100% satisfied with a product, for any reason, at any time, you can return it to us for free for an exchange or refund.

A member of our customer services team will be in contact to discuss this with you.

The Cosyfeet Team

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