CosyfeetReviews 

192
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the superb materials and design, especially for those with specific foot needs like broad feet or neuropathy. The service is frequently highlighted as excellent, with many appreciating the prompt delivery and easy ordering process. Reviewers often mention the comfort and good fit of the footwear, with some finding them perfect for swollen feet or bunions. However, some customers also noted issues with order delivery, experiencing misdeliveries or delays. A few other people also felt that certain products, particularly some socks and shoes, were of poor quality, describing them as heavy, uncomfortable, or developing holes quickly.

What people talk about most

Product

Reviewers mention positive feedback about product, with many finding the shoes and slippers to offer... See more

Quality

People report positive experiences with quality, highlighting that many products offer consistent comfort and... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting quick delivery and easy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more


Company details

  1. #127 of 216 best companies in Shoe shop

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(192)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These boots have changed my life

These boots have changed my life! Having suffered from Plantar Fasciitis for a couple of years and paid a fortune for insoles, I have been wearing your walking boots for just over 12 months and a pair of your winter boots since October. I can now walk everywhere without pain, which means I walk more and feel so much better - thank you so much!!

22 February 2024
Unprompted review
Rated 2 out of 5 stars

The shoes were certainly wide enough…

The shoes were certainly wide enough for my feet, which I was happy about. However they are not very well-made, and hurt my feet in other places like the toe area, where the sole was too thin. So I had to return them. And forget what they say about easy returns! You'll be dealing with DHL, not FedEx or UPS, and they are painfully difficult to sort out. I spent over 4 days-worth of hours trying to meet their requirements and apparently failing, as they never showed. I complained to Cosyfeet - more trouble ensued. Hopefully it's now straightened out and the package will be picked up tomorrow. Hopefully.

7 February 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Please accept our apologies for the inconvenience you have faced.

Our customers in the USA can use either USPS or DHL for international returns - I can see from your correspondence with our customer services team, that this has now been resolved.

Rated 5 out of 5 stars

Perfect

Quick delivery, and extremely comfortable shoes. They look good, and have plenty of room even if my feet swell a litle.

21 November 2023
Rated 5 out of 5 stars

You may pay a little more but the products are great quality made to a high standard.

the speed with which my order was dispatched was great, meaning my product got to me very quickly, and the quality of the product was just as you'd expect from Cosyfeet. The product was actually for my mother and she is delighted with it, you may pay more for their products, but as the saying goes 'you get what you pay for' and with Cosyfeet, that is definitely quality made to a high standard.

21 November 2023
Rated 5 out of 5 stars

Easy to order online

Easy to order online. VAT exemption form supplied and clear instructions for ordering including extension straps. Fast standard delivery. I had to return my first order as too small. Free returns and fast refund. Second order was quick. Footwear replacement was fast and fitted perfectly.

21 November 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look