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Review summary
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Reviews shaping this summary
I used this company for the first time on this occassion. Easy ordering, arrived early and a well packaged parcel. I ordered 8 items and all were in greater than average quality. Their entire coll... See more
Company replied
Good, swift service, nicely-packed item. Coat is warm and comfortable as well as being somewhat showerproof (I haven't tested it in torrential rain). The zip is good quality and the coat does up to... See more
Excellent service! My skirt was delivered very promptly and I was thrilled to receive it last week. (August, but I cannot remember the exact date! Only guessing a date to fill in on your online fo... See more
Company replied
Company details
- #66 of 256 best companies in Ladies' clothes shop
Information provided by various external sources
We specialise in creating garments that suit and flatter the mature female figure, designed with comfort and fit in mind. Inspired by the rolling hills and picturesque dwellings of the Cotswolds, our exclusive collection is designed in-house, drawing on the finest mills for printing and weaving, where techniques are handed down through generations for exceptional craftsmanship and quality. With free UK returns and a friendly & experienced customer service team on-hand to answer all your queries, it couldn’t be simpler to place an order with us and try it on in the comfort of your own home.
Contact info
Tewkesbury Road, GL51 9FD, Cheltenham, United Kingdom
- 01242 536711
- custserv@cotswoldcollections.com
- cotswoldcollections.com
4.7
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with all aspects of purchase.
10 June 2025
Reply from Cotswold Collections
Hi Jane, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent purchase. Best wishes, Madeleine.
WE ENJOYED OUR DAY OUT IN STAMFORD
WE ENJOYED OUR DAY OUT IN sTAMFORD. A VERY HELPFUL ASSISTANT AND A LOVELY STORE. i WAS QUOTED UP TO 20 WEEKS FOR DELIVERY SO WAS PLEASED TO RECEIVE THE SETTEES AFTER 10 WEEKS. vEY EFFICIENT PLEASANT DELIVERY MEN.
9 June 2025
The trousers I bought were not a good…
The trousers I bought were not a good cut and will require alteration. Although they advertised a petite size it is obvious the they were meant for a tall person with the legs cut short. Expect more from a pair of casual trousers costing over £100. Poor vale.
2 June 2025
Reply from Cotswold Collections
Dear Elizabeth,
Thank you for taking the time to provide your feedback. We're sorry to learn that the trousers didn't meet your expectations this time, and we've certainly noted your comments for future consideration.
To clarify, Cotswold Collections currently offers a new 25" trouser length, which has been very well-received by our customers, rather than a dedicated petite range. We do not advertise or claim to have an exclusive petite collection.
If you'd like to discuss this further, understand our sizing in more detail, or if you could provide more details about your interest in 'petite sizing' at Cotswold Collections, please call our customer service team on 01242 536712. They'll be happy to provide assistance.
We hope this is helpful for you.
Kind regards,
The Cotswold Collections Team.
A really pretty dress
A really pretty dress. Lovely fabric and design.
I am normally 14/16 but had to return the 14 for a 16. I didn’t find the sizing very generous. At 5’2” with aging legs found the longer length more suitable.
2 June 2025
Reply from Cotswold Collections
Hi Sheila, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Good websiteGood selection of clothes on the…
Good selection of clothes on the website. My order was delivered promptly and I am very pleased with it.
9 June 2025
Reply from Cotswold Collections
Hi Elizabeth, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Very pleased with my recent purchase.It…
Very pleased with my recent purchase.It would be great if the trousers came in other colours.
30 May 2025
Reply from Cotswold Collections
Hi Norma, thank you for your review, your feedback will be really valuable for us as we move forward towards future collections. All the best, Madeleine.
Hem unravelling
I really liked these trousers as they were light-weight and fitted well and were made in England. However, the hems have started to unravel so I'll have to get my sewing kit out!
Cotswold Collections, please check up on your suppliers.
13 June 2025
Unprompted review
Reply from Cotswold Collections
Hi Rose, thank you for your feedback, we're sorry to hear you weren't happy with your recent purchase. This is not the standard of quality we aim to provide and we will pass this onto our team. Kind regards, The Cotswold Collections Team.
Webb site easy to follow
6 June 2025
Reply from Cotswold Collections
Hi Jill, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Items arrived in condition.
I was pleased to see you are now using less packaging. The items arrived promptly and in good condition.
30 May 2025
Reply from Cotswold Collections
Hi Anne, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Beautifully made dresses true to size
4 June 2025
Reply from Cotswold Collections
Hi Patricia, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Now I know where to shop
Good quality,quick delivery and swift return and exchange. It is not easy to shop in person these days with so many good stores closing and when you are a "woman of a certain age" So thank you for such an easy to use website and efficient service.
28 May 2025
Reply from Cotswold Collections
Hi Jennifer, thank you for your lovely review. We're so pleased to hear that you are delighted with your recent experience with Cotswold Collections. Best wishes, Madeleine.
Reply from Cotswold Collections
Hi Dianne, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Nice materials and design.
The materials and design Cotswold use are really good but their sizing is so small. I have warned them in the past before. Very disappointed. My M&S trousers are 2” bigger in the waist!! That is a lot. Nice Company easy to deal with. They are letting themselves down but skimping on size.
29 May 2025
Reply from Cotswold Collections
Hi Patricia, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Excellent response to my order
5 June 2025
Reply from Cotswold Collections
Hi Josephine, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
Reply from Cotswold Collections
Hi Jenny,
We've received and responded to your letter. Your feedback is incredibly helpful and will play a key role in guiding our future collections.
Kind regards,
The Cotswold Collections Team.
Very good service.
My order was dealt with quickly @ professionally.
Delivery also very prompt & items were well
packed @ very good condition.
28 May 2025
Reply from Cotswold Collections
Hi Helen, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
Fasr reply with my order
Fasr reply with my order. Love the clothes although sending back the dress for shortening and looking forward to wearing it
4 June 2025
Reply from Cotswold Collections
Hi Jill, thank you for your lovely response, I have passed this on to the rest of the team who are delighted about your 5-star review. Best regards, Madeleine.
I have recently ordered two skirts
I have recently ordered two skirts. One went back as it was too long and I needed a shorter length. Nothing happened for a while but when I enquired it was immediately located and a shorter version sent. The second skirt arrived very promptly. It was the correct length and I am very pleased with it.
4 June 2025
Reply from Cotswold Collections
Hi Rosemary, thank you so much for your review. We are delighted to see your positive feedback. Best wishes, Madeleine.
Very well organised
Excellent service, very quick dispatch and simple efficient returns system
3 June 2025
Reply from Cotswold Collections
Hi Helen, thank you so much for taking the time to give us your review, we are delighted to hear that you were happy with our service. Best wishes, Madeleine.
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