Just wanted to give a shout out to the lovely ladies in Gretna Green outlet branch who were very friendly and helpful when I popped in there to return an item from an online order. They are a credit... See more
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Location
Switch locationGretna Gateway Outlet Village, Unit 28, DG16 5GG Glasgow Road, Gretna, GB
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See what reviewers are saying
We've made a few purchases online and everything has been excellent. Fast delivery of good quality items at a fair price. Have also made a couple of purchases from Cotton Traders shop situated in Ca... See more
Company replied
The quality of the garments is good. The delivery to my local shop is excellent - I am fortunate that I live 1 mile from a store BUT I drop a star because I cannot return goods to that store. I have t... See more
Company replied
Last week I visited Cotton Traders in Gretna to collect a parcel ordered on line and also to return a pair of summer trousers as unfortunately they did not suit me. The assistant was very polite, frie... See more
Company details
- #324 of 620 best companies in Clothing Shop
- #197 of 286 best companies in Fashion accessories shop
- #145 of 242 best companies in Men's clothes shop
- #116 of 218 best companies in Shoe shop
- #131 of 256 best companies in Ladies' clothes shop
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Gretna Gateway Outlet Village, Unit 28, DG16 5GG, Glasgow Road, Gretna, United Kingdom
- 01461 339873
4.7
Excellent
77 reviews
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Just wanted to give a shout out to the…
Just wanted to give a shout out to the lovely ladies in Gretna Green outlet branch who were very friendly and helpful when I popped in there to return an item from an online order. They are a credit to your company!
16 May 2026
Reply from Cotton Traders - Gretna Gateway
We're delighted to hear about your positive experience at our Gretna Green outlet. It's wonderful to know our team was friendly and helpful with your return.
Reply from Cotton Traders - Gretna Gateway
Thank you for your positive feedback. We are happy to hear that your order arrived quickly and it looks great!
Thank you Gretna
Great customer service as always from helpful , efficient , knowledgeable and friendly staff at Gretna .
Nice selection at the shop and more online.
Communication about delivery is consistently very good.
16 March 2026
Reply from Cotton Traders - Gretna Gateway
We appreciate you taking the time to leave a review. We're happy to hear that you consistently receive great customer service from our helpful, efficient, knowledgeable, and friendly staff and that our delivery communication is very good.
Good Quality Garments. but with service flaws
The quality of the garments is good. The delivery to my local shop is excellent - I am fortunate that I live 1 mile from a store BUT I drop a star because I cannot return goods to that store. I have to go to a Post Office (4 miles away) or EVRI shop (7 miles away) and I get charged postal charges.
16 February 2026
Reply from Cotton Traders - Gretna Gateway
Hello Thomas Jack,
We are pleased to hear you are happy with the delivery to store and the quality of our products.
As you live locally to our Gretna store, I have contacted them and they have confirmed that they do accept return parcels as well as click and collect deliveries.
I hope this makes returning parcels more convenient and we look forward to being of service to you in the future.
Kind regards
Carolyn
Customer Support Team
Great experience
Ordering was easy, delivery was speedy and because I ordered 2 sizes I returned one item to a Cotton Traders shop and the refund was also easy and speedy.
28 January 2026
Reply from Cotton Traders - Gretna Gateway
We're happy to learn that ordering and delivery were easy and speedy for you. It's great to know that the return and refund process at our shop was also easy and quick.
Brilliant customer experience at gretna…
Brilliant customer experience at gretna shop staff so helpful really pleasant experience
15 January 2026
Reply from Cotton Traders - Gretna Gateway
We appreciate you taking the time to share your feedback. We are so happy to learn that you found the staff at our Gretna shop helpful and pleasant.
Attention great anf hlpfull
Very helpfull always remember me and show me latrst stock 9.
26 December 2025
Reply from Cotton Traders - Gretna Gateway
Hello Eric
We're glad you find our Gretna team helpful and keep you updated on our latest stock. Thank you so much for your purchase and positive feedback!
Quality traders
Cotton traders are quality easy to order and return and the staff in their shops are friendly and helpful
27 November 2025
Reply from Cotton Traders - Gretna Gateway
We appreciate you taking the time to leave a review. We are so happy to learn that you find our items quality, easy to order and return, and that our shop staff are friendly and helpful.
Reply from Cotton Traders - Gretna Gateway
Thank you for your review. We appreciate your positive feedback. We are delighted that you find it easy to order, with free click and collect and good offers.
Lovely jacket
Lovely jacket. It is a gift for a friend.
Good delivery time from order to collection.
2 October 2025
Reply from Cotton Traders - Gretna Gateway
We're happy to hear that you find the jacket lovely and that the delivery was timely. We appreciate you taking the time to leave us feedback!💖
I found cotton traders a good company
I found cotton traders a good company, once I order it's not long before my order arrives, I have always found the quality of the clothes excellent and wash well.
9 August 2025
Reply from Cotton Traders - Gretna Gateway
We appreciate your positive feedback. We're happy to hear you find us a good company and that your orders arrive quickly. It's great to know you've always found the clothing quality excellent and that they wash well.
Helpfulness
Very helpful staff, I made my purchases instore and was made aware that I can do online ordering with them too as one of the items I was looking for wasn't available..Always very friendly and helpful.
28 August 2025
Reply from Cotton Traders - Gretna Gateway
We appreciate your positive feedback. We're happy to hear that our staff were very helpful during your in-store purchases and made you aware of our online ordering options. We're glad you found them friendly too!
Reply from Cotton Traders - Gretna Gateway
We appreciate your positive feedback and are so happy you are pleased with the great products, easy returns, and great courier!
Convenient delivery to local store
Convenient delivery to local store. Very pleasant staff in Caledonia Park Outlet store
14 July 2025
Reply from Cotton Traders - Gretna Gateway
We're delighted to hear you found the delivery to your local store convenient. We're also pleased that you found our staff at the Outlet store pleasant. Thank you.
Great retailer to shop with !!
We've made a few purchases online and everything has been excellent. Fast delivery of good quality items at a fair price.
Have also made a couple of purchases from Cotton Traders shop situated in Caledonia Park,Gretna. The staff here were very friendly and helpful.
Highly recommended !
5 May 2025
Reply from Cotton Traders - Gretna Gateway
Thank you for your kind review. We are delighted to hear that you have had positive experiences with both our online and in-store shopping. We strive to offer high-quality products at competitive prices, and we are glad that you found our delivery service efficient. We appreciate your feedback on the friendly and helpful staff at our Caledonia Park store. We are committed to providing excellent customer service in all our locations.
Fast and efficient service
Fast and efficient service. Delivered to my local store. Quality product. Very comfortable to wear. Perfect for hiking in.
17 March 2025
Reply from Cotton Traders - Gretna Gateway
Thank you for your kind review! We're delighted to hear that you found our service fast and efficient, and that you were able to pick up your order at your local store. We're thrilled that you're happy with the quality and comfort of the product, and that it's perfect for hiking. We appreciate you taking the time to share your feedback.
Good quality
Cotton Traders are a lovely store , the staff are always super helpful and very friendly. The clothing is of very good quality, and well priced .
7 February 2025
Reply from Cotton Traders - Gretna Gateway
Thank you for your kind review! We're delighted to hear that you enjoy shopping with us. We strive to provide our customers with a positive shopping experience, friendly service, and high-quality clothing at great prices. We appreciate your support.
It was so easy to order and pay
It was so easy to order and pay , the items i ordered are very good quality, a very good fit and very good value for money
4 February 2025
Reply from Cotton Traders - Gretna Gateway
Thank you for your kind review. We're delighted to hear that you found our ordering process easy, our products to be of good quality, and that they fit well. We appreciate your feedback and are glad you found them to be good value for money.
Ordered a coat for my wife and had it…
Ordered a coat for my wife and had it sent to our local shop she tried it on and it was a little tight the shop returned it for us and ordered a bigger size which arrived at our house 2 days later. Now that’s great value.
20 January 2025
Reply from Cotton Traders - Gretna Gateway
We appreciate your kind words and feedback. It's wonderful to hear that you had a positive experience with our service. We strive to provide our customers with a convenient and efficient shopping experience. We're glad that you were able to easily return the coat and receive the correct size quickly.
Reply from Cotton Traders - Gretna Gateway
Thank you for your review. We appreciate you taking the time to share your positive feedback. It's wonderful to hear that you found our staff friendly and helpful. We're thrilled you had such a positive experience and value your kind words. We work hard to create a welcoming and supportive environment, and your comment reinforces our efforts. Thank you again for your review; we hope to see you again soon.
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