Cotton Traders - Sevenoaks Reviews 158

TrustScore 4.5 out of 5

4.6

London Road (A224), Badgers Mount, TN14 7AD Sevenoaks, Kent, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The printed crinkle tunics are what first got me hooked on Cotton Traders. These days, I’d say around 90% of my clothes shopping is from CT because they offer such a great variety of stylish, good... See more

Company replied

Rated 5 out of 5 stars

A chance but also - a very lucky find! Excellent quality clothes, mostly made with natural fabrics, all colours, up to size 26 (women). All fit very well, and are super comfortable to wear. Great rai... See more

Company replied

Rated 4 out of 5 stars

My husband has been buying your men’s sweatshirts for many years. He has always found them very comfortable and likes that he can choose from a variety of colours. He has always bought the large size... See more

Company replied

Rated 4 out of 5 stars

Delivery of right goods in right place is always a decent sign of good business and CT seem to get it right every time. Might take a while for goods to appear but you get them. Decent changing through... See more

Company replied


Company details

  1. #322 of 617 best companies in Clothing Shop
  2. #193 of 287 best companies in Fashion accessories shop
  3. #151 of 247 best companies in Men's clothes shop
  4. #113 of 214 best companies in Shoe shop
  5. #133 of 257 best companies in Ladies' clothes shop

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

  • London Road (A224), Badgers Mount, TN14 7AD, Sevenoaks, Kent, United Kingdom

  • 01959 532163

4.6

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go to retailer for all my clothing needs

The printed crinkle tunics are what first got me hooked on Cotton Traders. These days, I’d say around 90% of my clothes shopping is from CT because they offer such a great variety of stylish, good‑quality pieces — and they actually use colour, not the muted shades you see in so many High Street stores.

I mostly order online, delivery is quick and being able to return items for free at my local CT shop is a real bonus. It means I can order different colours and sizes to compare without worrying about the hassle of posting things back. Having a store nearby is also lovely, as I can see and try on items I’ve spotted in the catalogue, and the ladies there couldn’t be more helpful.

I definitely recommend Cotton Traders.

26 May 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We are so pleased to hear how much you enjoy our clothing, especially the variety of stylish, colorful, and good-quality pieces. We appreciate your kind words about our online ordering, quick delivery, and the convenience of returning items at your local shop. It's wonderful to know our store colleagues are helpful. Thank you for your recommendation!💖💖💖

Rated 4 out of 5 stars

Delivery of right goods in right place…

Delivery of right goods in right place is always a decent sign of good business and CT seem to get it right every time. Might take a while for goods to appear but you get them. Decent changing through the year series of clothes to keep you happy that you have fashion alternatives if you need them. And reasonably priced too.

31 March 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your feedback and are happy to hear that our delivery service meets your expectations. It's great to know you value our changing collections and reasonable prices.

Rated 5 out of 5 stars

Ordered my products on line and notified when delivered to the store.

Ordered my products on line and delivered to my chosen store.
Notified when they were ready to be collected.
I purchased two pairs of white trousers, excellent quality and good fit.
Always polite and helpful staff.

24 March 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We're happy to hear that you were notified promptly for collection and that you are pleased with the quality and fit of your trousers. We appreciate your kind words about our staff.

Rated 5 out of 5 stars

Quick and easy to purchase items online…

Quick and easy to purchase items online & arrange collection from store. I would never use EVRI as a delivery agent to my home address

3 March 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We're happy to hear that you found it quick and easy to purchase items online and arrange collection. We appreciate your feedback regarding delivery preferences.

Rated 4 out of 5 stars

Presents

Items bought for presents for birthdays which haven't happened yet but I have checked the goods and they look fine as I would expect from Cotton Traders.

20 February 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate you choosing us for birthday gifts and thank you for your positive feedback.

Rated 5 out of 5 stars

I ordered 2 items for collection from…

I ordered 2 items for collection from my local garden centre. Ordering and collection was very easy. I was kept informed and on collection the staff member was friendly, helpful and interested in my purchases. I would like to add that both garments were made of quality materials and were a good fit.

20 January 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

Hello Margaret
We're really happy to hear the ordering and collection process was easy. It's also great to know that you were kept informed about your order, and that the staff member was friendly, helpful and interested in your purchases. Thank you so much for the positive feedback, it means a lot to us.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Ready to pickup within a reasonable time. All in all very smooth

20 January 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

Hello Leslie
We really appreciate your positive feedback and we are so happy to hear that ordering was easy and ready for pickup within a reasonable time. Many thanks for your order and review ,its much appreciated.

Rated 4 out of 5 stars

Mens clothing

Staff helpful and can try the items on, had them delivered to their store to collect.

13 January 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your positive feedback and are so happy to learn that our staff were helpful and that you could try the items on and collect them.

Rated 5 out of 5 stars

Easily ordered arrived quickly

Easily ordered online and the base layer cotton tops came into store really quickly. I love the paler colour almost lavender but called dark grape. Really comfortable easy to wash and dry.

13 January 2026
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We're happy to hear the online ordering process was easy and your base layer tops arrived quickly. It's great you love the colour and find them comfortable, easy to wash, and quick to dry! Thanks for your feedback 😀

Rated 5 out of 5 stars

I changed an item with no problem

I changed an item with no problem. Sales person very helpful and amenable.

2 December 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We're happy to hear that the item exchange process was smooth and the salesperson was helpful. Thank you for your positive feedback!

Rated 4 out of 5 stars

The only bad thing was the delivery…

The only bad thing was the delivery company just left it outside in the street !when the should have put it in the lobby area.
Cotton traders need to find a better company to deliver.

26 November 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your feedback and are sorry to hear the delivery wasn't satisfactory. We'll look into this with our delivery partner to ensure items are delivered correctly in the future.

Rated 5 out of 5 stars

Very nice ladies who run cotton traders…

Very nice ladies who run cotton traders at polhill garden centre. Bromley.

25 November 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We're happy to hear that you had a positive experience with the team at the Polhill Garden Centre location in Bromley. Thank you for your kind feedback!

Rated 4 out of 5 stars

Mens large sweatshirts have come up larger than usual

My husband has been buying your men’s sweatshirts for many years. He has always found them very comfortable and likes that he can choose from a variety of colours. He has always bought the large size but when he ordered two sweatshirts recently he found the arms and length of the sweatshirts were an inch longer than usual. This made a difference and they felt too large and he changed them for a medium size that felt more comfortable.

15 November 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your long-term support. We're glad your husband finds our sweatshirts comfortable and enjoys the color choices. We're sorry to hear the sizing was inconsistent recently. Your feedback regarding the length is valuable and will be shared with our team.

Rated 5 out of 5 stars

Excellent service

They are easy to order from. Its good that I can collect from local store saving postage and the clothes are always of top quality

7 September 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your positive feedback. We're so happy to learn that ordering was easy and that you found the clothes to be of top quality with local store collection.

Rated 4 out of 5 stars

Black button boots

I ordered my boots for collection as I don't like the delivery people Evri. It would be helpful if when ordering, you could be told when that specific store delivery day would be. Store staff were helpful and efficient. Thank you.

19 October 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your feedback and are glad the store staff were helpful. We'll explore providing more specific store delivery day information during ordering to improve your experience. Thank you.

Rated 5 out of 5 stars

Very good service

Very good service - trustworthy

28 September 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate your positive feedback on our very good and trustworthy service; we are so happy you were pleased.😊

Rated 5 out of 5 stars

Easy to order click an collect

Easy to order click an collect
Very good customer service

5 August 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

Thank you for taking the time to leave a review. We're so happy you found it easy to order with click and collect and enjoyed our customer service.

Rated 5 out of 5 stars

Favourite trousers

Great experience buying from Cotton Traders. From choosing and ordering trousers easily on their website to receiving them was straightforward and efficient. The trousers are now my favourite due to being genuine needle cord, great colour, good fit and added stretch for waist comfort.

28 August 2025
Cotton Traders - Sevenoaks logo

Reply from Cotton Traders - Sevenoaks

We appreciate you taking the time to share your experience. We're happy to hear that you found it easy to order trousers on our website and that you are delighted with their color, fit, and comfort.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look