Cottontrends Reviews 

WOW - The worst Customer Service Goes To These Guys!

Not only was my order wrong, they refused to replace (not refund) my order. Missing the writing on the back of my label, poor print on the stitch in.

I hope someone see's this and realises these guys isn't worth the time or money.

Companies like this is why most UK brands are now seeking outside of UK.

Ive just received my order and we're very very Happy - we will be ordering again - The quality is amazing - (CEO Happybag.com).

I would give them less if that could be possible.
I opened them a case because they denied me the right of starting a formal claim and scammed me.

They are not a legit company and sooner than later they will respond to justice

Ordered on 25 Oct, got an email saying it shipped on 27 Oct 20, still nothing. I have shipped things around the world multiple times between then and now, all without issues.

I guess this company has decided to just cut and run with as much money as they can get away with before they are forced to shut their website down, based on all these other experiences.

Save your money, find a local source. Customer service emails are useless and arrogant.

I have ordered 2 times from Cottontrends. The first time was ok. Yes it took a little bit longer to get the products but they were ok when I got them in my mailbox.
Second time I ordered was a mess. I waited for weeks longer then what they state on the order. Customersservice was no help...at all. They tryed to blame me for not beeing home at one exakt time. No message that or when they would deliver. I hade done everything correct. They did not know where it was. After some work I locaded it on my own. No message where it was sent. When I opened it, it was not the right messuraments and the print was so pore it was hard to read. I made a complaint with photos and was rudly met. After som arguements they sent one of the labels with bad printing to me again. The new ones was ok. They did not send the ones with wrong messuraments. Would have been cheaper for them to do then lose a customer and have another bad rewiew.
I have workt with customersservice all my life. Allways trying to be nice and work things out in a professional manor. This company needs to have new customersservice and handle their delivery better. From what I can read on other rewiews this is not just my opinion. I should have read them before I ordered.

i would give zero if you had a zero. like many others now i think i got scammed. i ordered labels on Oct 31. labels should be a fast turnaround. on Nov 5, i get an email saying they have been dispatched. and since then they claim canada post takes a long time to deliver, which is crazy because i find canada post to be quick and reliable. the phone number does not work and nobody is now answering my emails. so i think i will never get these labels and I am out $38. i am now going to have to dispute this with my credit card company. DO NOT ORDER FROM THIS COMPANY, WHICH IS JUST A SCAM

I order on Nov 10, 2020 for sewing label, got a confirmation email saying will be despatch on Nov 13th. Still waiting for my labels to arrive! Email them with no response. I use Canada post for my business so this company cannot say it's Canada post! SCAM. Wish i would have read the reviews before purchasing.

Total scam. I never got my labels. This has to be most unprofessional company I've ever encountered. I've never heard of a company that "can not track your package " After it leaves their facility they have no way of knowing where it is???? That screams scam. Avoid at all cost. I'm fighting for a refund currently.They are not returning my emails so I'm pretty sure I got scammed.

My order was despatched on 22/10/20. My labels arrived today. Really impressed. Labels look fantastic, better than I imagined. Can't wait to personalise my creations. Thank you Cotton Trends.

Complete fraud! They don't provide tracking information, no updates and have no idea how to find your package. I wish I read the reviews first because I have a feeling I'm not getting my labels and if I do they'll most likely be crap.
If your running a business and need a reliable company for labels, Cotton trend is NOT it!!!!

This company is a hack! They write as if there were doing your order in your country and have automatic emails to make you think they are taking care of your product biut it never arrived. I wrote them and automatic email looking kid of personal but you can tell they have those emails prepared . and it says fault of post Canada... Really bad! Thank i bought small quantitoes.

I ordered hang tags and wash care labels and honestly I could make them better at my basement... Everything is made extremely bad- from the print to the cutting and the materials. Quite expensive for the horrible quality they offer. DO NOT WASTE YOUR MONEY!

So it’s not October 6th and although as I paid through Paypal I got my money back no labels arrived even though they said dispatched 21st July with no proof and they would arrive . I had used them 3 times before and now from this experience avoid them .

I would give 0 stars if I could. The labels I ordered from this company are falling of the products immediately after applying. I contacted them and instead of helping they accused me of not following instructions. I have years of experience with labels etc and I strictly followed them. Their customer service kept (and keep) arguing with me via email and they ignored the proof pictures I have sent them. Then they demand me to ship their product back to them without any reimbursement or even paying shipping costs! Very disappointed and drained.

Ordered labels in July. Cotton Trends accessed payment 19 July. After many promises of shipment being dispatched and numerous emails as of 29 September my labels have not arrived.
I have subsequently asked or a refund and as yet waiting for a response.
I would not recommend this company.

I ordered my labels very late one evening. Realised I’d made a mistake and needed to add an extra washing instruction. Cancelled the order. The next morning I followed up with the cancellation and they told me I was too late. Not possible unless they work through the night. My order arrived days and days later and quality is horrible.

All the labels came off in the wash. Total waste of time and money.

My order was allegedly posted on 31 August. It still hasn't arrived. I have emailed, I have contacted them via the site. No response.

Today I have phoned them multiple times and nobody has picked up. The line goes dead.

Are they actually still trading? Who knows.

Edit: My order eventually arrived, but I never received a response to my emails.

I got my labels today after two months of waiting. They definitely don't send them express as stated on their website and they are not based in Australia as stated on their website.
But saying that, I love my labels. Thank you so much they look amazing and are going to be perfect for my product.
I will use this company again but I definitely have to order ahead of time.

This is a fraud. I ordered my labels in April and still have not received them in September. No one responds. Awful.