Cottonxl Reviews 

50
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, most reviewers were let down by their experience overall. Customers consistently report that the products received are significantly different from what was advertised on the website, often noting discrepancies in material, style, and overall appearance. Many people were dissatisfied with the poor quality of the items, describing them as cheaply made, with flimsy materials and substandard construction, including issues with sewing and buttons. Reviewers also faced significant challenges with the return policy, as the company often refused returns due to high shipping costs or claimed there were no quality defects, leaving customers stuck with unsatisfactory items. Additionally, the ordering process was problematic for some, with long delivery times and a lack of response from customer service regarding return requests.

What people talk about most

Product

Reviewers highlight significant dissatisfaction with the product, noting that items received often do not... See more

Quality

Clients share negative opinions on quality, with many reviewers reporting that products received are inferior... See more

Return policy

Customers consistently note negative experiences with the return policy, often finding it difficult to... See more

Website

Consumers find the website to be a source of frustration and report misleading practices, with many feeling... See more

Order

Customers had negative experiences with their orders, with many strongly advising against ordering from this... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Received a cotton short sleeve blouse, not at all similar to photographs. No labels on fabric or care or country of origin. Attempting to return and received a replay that a return lab... See more

Rated 1 out of 5 stars

The item I received was not at all what was advertised. This seller flashes Nordstroms on their website advertisement. By the time you realize this company is in China, the time has expired to cancel... See more

Rated 1 out of 5 stars

The materials of the products are not anything like what they were promised to be the sandals are cheap, sloppy, and dangerous to wear not supportive as they say in the advertisement. The blouse was n... See more

Rated 1 out of 5 stars

False advertising in spades! I foolishly didn’t check the company out before succumbing to the temptation of cotton/linen garments. Each item included either cotton/linen blend or cotton in its name... See more


1.3

Bad

TrustScore 1.5 out of 5

50 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(50)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Cottonxl---BEWARE! SCAM!

I agree with Theodora! This site is a scam. I received a pc of clothing from them 2 weeks ago. The quality was terrible and I tried to return it. I got the same response suggesting I keep it and donate it to charity. Unfortunately, I had ordered 4 other items totaling $162. Those items delivered today and the quality is just as bad as the first item I received. I immediately sent an email to the email address on their website. It was undeliverable. Next, I called my credit card company to dispute the charge BUT I was not billed for the first item or the 4 other items. Now I'm worried because I gave them my credit card number. Maybe that is all they wanted. I will keep an eye on my statement to make sure all the charges are legitimate. BEWARE!! DO NOT PURCHASE FROM THESE PEOPLE.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a yellow pants suit

I ordered a yellow pants suit. When it came it was cream and looked like it was made in a China workhouse. Very primitive. Do not order from these people. Their website says 30 day return but the website does not work and there is no phone number.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive tactics

The item I received was not at all what was advertised. This seller flashes Nordstroms on their website advertisement. By the time you realize this company is in China, the time has expired to cancel the order
The clothes are nothing like what is displayed. The clothes I received are not made the same as what is advertised. The pant set I received looks like scrubs nurses wear for work. Very deceptive tactics are use to get a sale on ugly merchandise.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM!!

TOTAL SCAM!!! I bought 2 pairs of sandals which were portrayed as TAOS brand. I’ve only received one pair and it is a cheap knockoff. It came from an address of: 9208 Charles Smith Ave in Rancho Cucamonga, CA 91730. The other pair has not arrived. I charged one to Apple Pay and the other directly to my card. I’m hoping I can get a return but am doubtful. The BBB should look into this!

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam Company

This is a scam. They deserved a zero. DO NOT BUY FROM THEM! Their clothes are not a linen cotton blend. They are cheap polyester. No phone contact for customer service. They used Nordstrom in their ad yet Nordstrom has nothing to do with this company. I’m sure Nordstrom’s wouldn’t appreciate that. Rather than give me a return, they told me to donate the items I purchased to a charity. Here is what they told me:

“Dear Theodora,

We have received the pictures you sent. After careful inspection, we have confirmed that you purchased this product. You can confirm again on our store's product details page.
Upon inspection, the product you received has no quality or damage issues. According to our return policy, if you need to return the item, you will need to bear the return shipping costs. If you insist on returning the package, we can only process the refund after receiving the returned package. Please understand. The return shipping cost is approximately $20 USD and may take about one month to arrive. To save you time and money, we suggest you keep this item or donate it to someone in need. As a token of our appreciation, we would like to give you a 15% discount coupon for your next purchase.
Friendly Reminder: The address on the package is not our return address. Please do not send the package to this address, otherwise we will not be liable for any loss.

Best regards,
Customer Service Center”

Please be aware that they appear to be operating under several company names. Don’t fall for any of it!

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Descriptions are all lies

When I saw the advertisement for Cottonxl it was advertised as in conjunction with Nordstrom. I checked the reviews on GOOGLE and they were good. I ordered a shorts set and lounge dress both SUPPOSED TO BE A cotton/linen blend. HA not even as good as the Halloween Costumes you get for your kids at Walmart.
So far I haven’t gotten any response about returns so I guess these will end up in the landfill because they aren’t even good enough for GOODWILL.
DON’T believe any reviews from them. ALL LIES.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Not What Was Advertised

I ordered the red, bat wing, relaxed fit, linen shirt and pant set. Their “returns”email is not responding. The outfit I received does not match the photo provided. The material also does not match. The style did not match what was advertised. I would like to return it, however no one is responding from the company.

22 April 2026
Unprompted review

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