Country Boarding for Cats and Dogs Reviews 

120
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Email the organisation to get their 2020 Best Kennel Award Revoked and the RSPCA/ Licensing council. I would give 0 stars if possible. I’m absolutely heartbroken to have learnt about Luna’... See more

Rated 5 out of 5 stars

We've been using Country Boarding Kennels for Doggy Day Care for the past couple of years and we love it as much as our dog (Henry) does! He's always exhausted by the time we pick him up from a full... See more

Company replied

Rated 5 out of 5 stars

Bali Hai took in our pooch as an emergency after a plumbing leak. They have truly made such a difference to pepper and she has returned home looking healthier, glossier, happier and even a little smal... See more

Rated 1 out of 5 stars

Left a Pug in the back of their work van. How upsetting and disgraceful. The Pug died. Died a painful death. Why are u still operating?

Company details

  1. Pet boarding service
  2. Pet Groomer
  3. Pet Care Store

Information provided by various external sources

We are the Premier Pet Care centre in East Anglia offering a range of services for cats and dogs.


Contact info

2.8

Average

TrustScore 3 out of 5

120 reviews

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2.8

All reviews

(120)

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Rated 1 out of 5 stars

Killed a fog in their care

Neglected to remove a dog from the van for several hours in near 30° heat, causing her to die on her owners wedding day. Do not trust them with your animals.

10 July 2022
Unprompted review
Rated 1 out of 5 stars

They killed a dog

Do not use this kennel as they they forgot about a dog in a van for 3 hours during heatwave and the poor dog died! It is their job to look after the animals in their care and they failed which catastrophic consequences for both the dog and the dog’s family as the dog died on the family’s wedding day!! These people should not be trusted with anyone’s animal in the future.

10 July 2022
Unprompted review
Rated 1 out of 5 stars

They left poor little lady luna to die…

They left poor little lady luna to die in the back of a van in 27° heat! 3 hours she suffered before she was 'remembered' and it was too late! Ruin a beautiful wedding weekend for bride and groom and loose their bestfriend.
You do not deserve to care for animals, you deserve to be in prison and suffer just like luna pug did!
Murderers

9 July 2022
Unprompted review
Rated 1 out of 5 stars

Killed a dog in their care AVOID

This company ‘forgot’ about a dog and left it in a van for over three hours in this heatwave. The dog sadly died because of this and I can’t imagine the suffering this dog had to go through. I hope this place loses its license and is shut down for good

9 July 2022
Unprompted review
Rated 1 out of 5 stars

RIP Luna

They left a dog, Luna, in one of their vans for 3 hours, forgotten, slowly overheating, and dying. RIP Luna. This place should be shut down or taken under new management. Disgraceful.

9 July 2022
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed

Shown around did not like the fact that in the standard kennels there was sacks against the fences to stop the dogs looking out VIP kennels better Went back into reception to find out more information when I asked about prices was told prices are on the wall. Owner was in reception but would rather drink his coffee than ask us our views If they treat us like this on our inspection visit how would they treat our beloved dogs when we are not there Thank goodness we found an alternative with a far better personal touch

2 June 2022
Unprompted review
Country Boarding for Cats and Dogs logo

Reply from Country Boarding for Cats and Dogs

Thank you for your feedback. We are pleased you found something more to your liking.

Rated 5 out of 5 stars

Brilliant kennels!

A fantastic kennels where they look after your dogs so well so that you can go on holiday with peace of mind. The grounds are amazing so the dogs get great exercise whilst having lots of fun. I highly recommend them.

27 May 2022
Unprompted review
Country Boarding for Cats and Dogs logo

Reply from Country Boarding for Cats and Dogs

Thank you for the high recommendation

Rated 5 out of 5 stars

Wonderful loving and friendly team

I have used Country Boarding a few times now for our 2 year old cockapoo Bertie. The team are just wonderful and I am rest assured my fur baby wookie man is in good hands. Definitely recommend.

29 April 2022
Unprompted review
Country Boarding for Cats and Dogs logo

Reply from Country Boarding for Cats and Dogs

Thank you for the great review

Rated 5 out of 5 stars

First Time Customer.....but it won't be the last!

This was Margot's first time staying at Country Boarding and she happily went off with the Kennel staff without a backward glance after I dropped her off! Clearly a good sign. This is a very well run kennels with caring and passionate staff. It was obvious that Margot had a great time there and knowing she was being well cared for meant we were able to enjoy our weekend away. Thank you to all the
team at Country Boarding and I have no hesitation in recommending their kennels and I'm sure Margot will look forward to her next visit.

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Incredibly happy with Country Boarding!

I could not be happier with Country Boarding! I brought my two dogs, Pilar and Hugo, during a time when my work/travel schedule was a disaster. Country Boarding was accomodating and helpful during this time, but even more so, they took such amazing care of P&H. I could tell that the staff really loves the dogs and it was such a relief to know my babies were being loved on and having such a great time playing in the fields. The pictures were so wonderful to get and everyone was so kind when I called to just check in. Country Boarding will absolutely be my first choice the next time I need a kennel. Thank you so so much!

10 January 2022
Unprompted review
Rated 5 out of 5 stars

Highly professional but with a…

Highly professional but with a friendly, reassuring, caring touch. So well thought out …detailed care. It might not be the cheapest but neither is the stay expensive when you consider the care that goes into looking after your dog. Absolutely spot on!….i would recommend

6 January 2022
Unprompted review
Country Boarding for Cats and Dogs logo

Reply from Country Boarding for Cats and Dogs

Thank you for your review

Rated 4 out of 5 stars

We love puppy playdays!

We send our flat-coated retriever puppy (Murphy) to playdays at Country Boarding every week and she loves it! The staff that run playdays are wonderful and it’s such a valuable opportunity for her to be socialised with other dogs.

6 January 2022
Unprompted review
Country Boarding for Cats and Dogs logo

Reply from Country Boarding for Cats and Dogs

Thank you for your comments, we love looking after Murphy

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