Course Gate Reviews 311

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and politeness of the staff, noting their dedication to ensuring satisfaction and providing clear guidance. The customer service is consistently highlighted as excellent, with many appreciating the quick and efficient resolution of issues, often receiving immediate assistance. Reviewers find the courses user-friendly, enjoyable, and filled with valuable information, covering a wide range of topics and offering a smooth learning process. However, some people mentioned experiencing web issues, such as pages not loading or courses not opening, and found the website's layout and functionality sometimes problematic. Additionally, a few customers felt that some course content was outdated, lacked practical elements, or did not include expected video tutorials, leading to some disappointment.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the courses user-friendly, enjoyable, and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Product

Customers consistently note ambiguous experiences with the product, with many finding courses informative and... See more

Customer service

People report positive experiences with customer service, often describing it as great, wonderful, and... See more

Website

Reviewers highlight ambiguous aspects of the website, with some praising its ease of use and navigation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m loving using Coursegate to get qualifications in various fields. All the courses I’ve taken so far have been user friendly, enjoyable, and the course modules have been filled with valuable l... See more

Company replied

Rated 5 out of 5 stars

Very good company providing a wide range of courses at very affordable prices. A good way to improve my skills or learn something new. Whatever you looking for most likely will be there as there are... See more

Company replied

Rated 5 out of 5 stars

Have used this company a few times, any issues have been rectified swiftly, not that there have been many, only an issue with bought courses appearing on my account, but used WebChat and was resolved... See more

Company replied

Rated 5 out of 5 stars

I have completed the level 2 light vehicle maintenance and found it very easy to understand, well explained and the topics covered, helped me a lot. I often work on my projects and the course helped... See more

Company replied


Company details

  1. Education Centre

Written by the company

Our vision is to maintain the good credibility, we established ourselves as a provider of good quality, affordable, accessible, and convenient online courses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Gary assisted with my query in a timely…

Gary assisted with my query in a timely manner. Course gate is great for anyone who wants to learn a new skill in their spare time, really easy to access too. Would highly recommend 😀

21 October 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Kelly,

Thanks for the excellent feedback. Gary is awesome! He always does his best to help learners; also, we are pleased to know that you are enjoying the course.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Course renewal

I purchased a course a while ago but my circumstances altered and I wasn't able to undertake it. When I came to access it I was informed it had expired and I'd have to pay. Spoke with very helpful man on support desk who resolved my issues very promptly. Thanks.

20 October 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Kevin,

Thanks for the excellent feedback. We are pleased to know that we have been able to meet your expectations.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Gary was very helpful.

18 October 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Tak,

Thanks for the excellent feedback. We appreciate it from our hearts.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Excellent customer service…

Excellent customer service representative

14 October 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Ngy,

Thanks for the excellent feedback. We appreciate it from our hearts.

Best Wishes
The Course Gate Team

Rated 4 out of 5 stars

Advanced Diploma Business Administration

Hi, I have completed the Advanced Diploma Business Administration course. The course was, I found, informative. However, it lacked the ability to confirm your knowledge at the end of each module, with an interactive test.
I understand that the course is CPD accredited but NOT recognised by Ofqual, neither are any of the other courses, specifically Diplomas; why is this?

Extract taken from Course Gate website:
''This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website''.

4 October 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Paula,

Thank you very much for sharing your experience with the community and us. We have informed our support team to get in touch with you as soon as possible to clarify your queries.

Best Wishes
The Course Gate Team

Rated 1 out of 5 stars

Great... until mid way and final exam

Paid for the diploma in Vegetable gardening. It was an ok course... started off well with knowing soil and planning garden. Seeds and germination.. but then fell apart.
it may give a few ideas on companion planting, but there wasnt much on harvesting, how to prepare second planting. Then goes into hydrophonics indoors... and when I read through but didnt take 30 mins it would NOT click as completed.

Then the mock exam - all related questions to the course.
The final exam however was asking questions on topics that were not in the course!!! failed and wanted to re take - £3.99 if you fail the final test - hidden costs. Not great. Will not be doing another course here!

3 October 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Ceri,

We are so sorry about all the issues you have faced. We usually do not get such complaints. We have notified our instructor and QA team about evaluating the course materials as soon as possible. Ou support team will also get in touch with you shortly to compensate for your loss. Again, we are sorry for all the inconvenience.

Best Wishes
The Course Gate Team

Rated 4 out of 5 stars

Hello Course Gate I really like you and…

Hello Course Gate I really like you and your team about Education giving to world but please I suggest that if you can give at least after every two or three topics treated then assignments can add up to test our understanding because I saw that topics were plenty with no assignments unless the final topic.

Thank you

29 September 2021
Unprompted review
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Reply from Course Gate

Hi Benjamin,

We are so glad that you took the time out to leave us your valuable feedback. We will definitely consider your suggestion when updating the course. Please do not hesitate to ask if you need assistance selecting your next courses. Hope to see you again soon.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

I find the people are nice and very…

I find the people are nice and very helpful on the both the times I have had a problems. Would definitely recommend. 👌 thank you again team for your very valuable support and help.
King regards Mick Carter.

28 September 2021
Unprompted review
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Reply from Course Gate

Hi Mick,

Thank you so much for the wonderful review and for taking the time to share your feedback with Course Gate. Our priority is customer service and we are happy to know that you had a great experience with us. Kind folks like you make our job a pleasure.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Kasia

Happy from Gary's hard work to help me to sord out my problem ASAP.

Many thanks.
Kasia.

24 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Kasia,

Thank you so for the fantastic review. We are grateful to know that you are satisfied with the course.

Best Wishes
The Course Gate Team

Rated 4 out of 5 stars

Good stuff

I have purchased some very interesting and informative courses through this company and they offer them at good prices too. Was even gifted a free course recently which I will be looking into tomorrow. Very decent of them. One very happy customer here. Only criticism is that sometimes life gets busy and you only have a certain time frame to complete them. So with 1 or 2 of them I may miss out on the completion unfortunately. But at such reasonable prices I'm not as disappointed as if I were paying top dollar. Thanks course gate, I look forward to my gift.

17 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi AK,

Thank you for your feedback. It is so great to hear that you loved the courses. If you have any unfinished course please contact us at info@coursegate.co.uk. Hope to see you again soon.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Graphic Design Diploma course

This was a comprehensive course which I highly recommend. I did it as a refresher course to supplement my graphic design diploma done in 1995. The exam results are known immediately and that's great.

17 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Kamani,

We are so glad to know that you liked the Graphic Design Diploma course. Please let us know if you need assistance selecting your next courses.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

6 Sigma online green belt course

This online course is very detailed, if maybe a bit repetitive but allows you to complete it in your time frame.
The subject matter is informative and relevant.
I would recommend this course.

16 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Dear Learner,

Thanks so much for sharing your experience with us. We hope to see you again soon. Please let us know if you need assistance selecting your next courses.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Gary Brian - Live chat

Gary Brian - Dealt with my issues quickly and was an amazing help and relief

15 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi K Yeung,

Thanks for leaving a wonderful review, and mentioning Gary Brian. Gary is doing really great with the learners. We will be sure to share your praises with him!

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Gary was most helpful and patient

Gary was most helpful and patient, following a few teething problems getting registered and started all issues were resolved. My husband and I are both registered on courses that will help us with our professional work and we hope to enrol on more courses in the foreseeable future.I have started and find the modules user friendly and up to date.Thank you Gary for putting issues right for us. TD

14 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi TD,

Thanks for leaving a wonderful review, and mentioning Gary. Keep learning with Course Gate and please do not hesitate to contact us anytime you need assistance with your study. We will be sure to share your praises with Gary.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Excellent course

Excellent course, the communication with staff was prompt, positive and professional. I was leasing with Paul and have had a great experience. Thank you so much

14 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Pembe,

Thank you for the wonderful review and for taking the time to share your feedback with Course Gate. Our priority is customer service and we are glad that we met that mark. Kind folks like you make our job a pleasure.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Team service and response to queries is ..

Team service and response to queries is without doubt exceptional. Quick and easy to continue my learning journey. Thank you help desk

8 September 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Lisa,

We are so grateful for your wonderful review and thank you for taking the time to share your feedback with us. Our priority is customer service and we are glad that you liked it. Hope to see you with us soon again.

Best Wishes
The Course Gate Team

Rated 4 out of 5 stars

Course work

I would of given the full 5 stars, but I was doing the nurse prescribing course,I left the course for a while due to personal issues, but now I'm not able to finish my course, as it is expired.
I clicked on to renew the course,but it states that you have to pay more ,the full price of the course.
Well if that's the case then, I don't think I will bother doing other courses with yourselves.
Also I don't understand why you have not sent my money back in-which I payed for certificate as it expired.
I have changed my star rating to from 3 to 4,I appreciate the comments from coursegate, thank you for extending the course, I will be able to finish the course now.
Even though I have whinged about myself course, I still do enjoy doing the courses with coursegate.
Thank you again.

25 August 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hi Miss Deborah Traynor,

Thank you for your feedback. We are sorry to hear that you could not complete your course in time. Usually we provide 12 months access to the course materials, however there is also an option for lifetime access. Don't worry, we are looking into your case. One of our agents will contact you soon and help you with this further.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

phlebotomy technician

After an original issue with my course that left me unsatisfied, they have promptly resolved the issue. I am now extremely happy with the content of my course and I am looking forward to taking the final exam! Thank you 😊

24 August 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hello Claire,

First of all, please accept our sincerest apologies for all the issues you have faced. We are devastated to know about what you have gone through in your journey with us. We usually don't get such complaints, but it is clear that we have failed you miserably. We have informed our QA team to look into all the matters you have raised. Our support team will be in touch with you shortly to find the best possible for you. Again we apologize from our hearts.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

I had a doubt regarding my course and I…

I had a doubt regarding my course and I was helped by Mr. Kevin Wilson. I appreciate the way he assisted me by informing the required help

13 August 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hello,

We are so grateful for your kind review. Thanks for sharing your experience with us and the community. Also thank you for mentioning our teammate Kevin.

Best Wishes
The Course Gate Team

Rated 5 out of 5 stars

Great customer service

I signed up for a BSL course and what with moving house lost track of time. When I tried to access the account it said my course had expired. I started an online chat with a young gentleman named Gary and explained my situation, he was most helpful and extended the course in order for me to complete it.

11 August 2021
Unprompted review
Course Gate logo

Reply from Course Gate

Hello Carole,

We are truly grateful for your excellent review. Thanks for sharing your experience and mentioning our teammates Gary. He is doing a brilliant job. We will be sure to share your praises with him. Hope to see you soon.

Best Wishes
The Course Gate Team

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