Courthouse Interiors Reviews 1,351

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and proactive communication. Many people are thrilled with the quality and uniqueness of the products, often describing their purchases as delightful and well-packaged. The overall service is frequently commended for its efficiency and the pleasant experience it provides. However, some customers also noted issues with delivery services, particularly concerning the handling of heavier parcels and delays. There were instances where items were not delivered to the specified address or arrived later than expected, even with express shipping. A few other people also felt that the tracking information was insufficient or that the product received differed from the image displayed online.

What people talk about most

Product

People report positive experiences with product quality and selection. Many customers are thrilled with their... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is extremely... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced quick processing, efficient... See more

Service

Users describe positive interactions with service, highlighting attentive, friendly, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, it was a very good experience. Courthouse clearly values its customers and takes pride in the service it provides. I liked the product, and its price was reasonable — something I really ap... See more

Company replied

Rated 5 out of 5 stars

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... See more

Rated 5 out of 5 stars

Excellent customer service! Needed a Qeeboo rabbit chair for a hot weekend at very short notice. Courthouse replied quickly to my emails & helped advise on colour. The chair was delivered the next day... See more

Rated 5 out of 5 stars

I can’t tell you how thrilled I am with my purchase from Courthouse Interiors!! After years of swooning over the Seletti X Toiletpaper mirrors, I treated myself to a smaller version in the sale. I abs... See more


Company details

  1. #300 of 401 best companies in Home Furniture Shop
  2. #27 of 27 best companies in Boutique
  3. #23 of 27 best companies in Curtain Shop
  4. #26 of 31 best companies in Rug Shop
  5. #23 of 28 best companies in Wallpaper Shop

Written by the company

Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Over priced for the quality, long delivery time!

Took longer to be delivered than advertised and actually not worth the money. Some poor stitching that isn’t straight but I like the fabric too much to return them!

24 November 2025
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Lindsay,

Thank you for taking the time to leave a review. We’re sorry to hear the delivery took longer than expected and that the stitching wasn’t as perfect as it should be — our handmade curtains are crafted here in the UK and we always aim for a high standard.
Your feedback is genuinely appreciated and will be passed on to our workshop team so we can continue improving.

We’re really pleased to hear you love the fabric, and we hope the curtains bring plenty of enjoyment to your space.

The Courthouse Team X

Rated 5 out of 5 stars

Superb customer service

I ordered some expensive fabric online. I had found it difficult to order the particular fabric by the metre without also having it made up so was pleased to find this company. I then had problems with delivery due to the courier company not recognising our address. The customer service team has to be the best I have ever dealt with - very responsive and personal - and they got me my fabric on time!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Star customer service

Amazing selection of high end products, just made a purchase and needed some clarification about the product and the instant customer service even on a Sunday was of par excellence, super helpful and personable. I will be shopping again very soon.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Such speedy service!

Such speedy service, my rug travelled literally across the world and arrived in less than a week in perfect condition. Great to know I can access brands from the UK that we don’t have in Australia, and not worry about crazy delivery times or over the top fees. I’ll be back!

26 October 2025
Rated 4 out of 5 stars

I liked my purchase. It is good company

Overall, it was a very good experience. Courthouse clearly values its customers and takes pride in the service it provides. I liked the product, and its price was reasonable — something I really appreciate.
Moreover, I had the chance to see that they offer good communication and responsive online support, which made the process even smoother.
The only issue was with the delivery handled by DPD. Unfortunately, the drivers seemed unwilling to carry slightly heavier parcels to the flat, often looking for ways to avoid the task rather than completing the delivery properly.
I hope Courthouse considers partnering with a more reliable delivery provider in the future to ensure their excellent service is matched by an equally dependable delivery experience.

28 September 2025
Courthouse Interiors logo

Reply from Courthouse Interiors

Dear Victoria,

Thank you so much for your review, and we’re really sorry to hear about your delivery experience.

Please accept our apologies on behalf of DPD for not delivering your parcel directly to your door. This certainly isn’t the level of service we pay for — especially as we cover all UK delivery costs ourselves and don’t charge our customers for shipping.

We’ll raise this with our account manager right away to ensure it’s properly reviewed.

Rated 5 out of 5 stars

Outstanding service

Brilliant family company- they actually care about customers and answer emails telephone calls and messages online. Many items are in stock and so you don’t have to wait for 5, 7, 8, or 10 weeks for them to actually be supplied. Have used this company before and can highly recommend them. Fantastic selection of brands and designers but most importantly are customer focused- which is a rare thing these days. 5 star service and while I haven’t visited their showroom yet, it looks absolutely amazing and inspiring. If you’re looking for that particular sort of different or unusual, then this is definitely the company for you!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Unbelievable service. Needed wallpaper next day. WhatsApp communication was instant and fab. Very helpful. Ordered 12pm and there for 10.30am!! Super efficient invoicing also. Super helpful with recommendations for wallpaper paste and suppliers too. Thank you!!

14 October 2025
Unprompted review
Rated 2 out of 5 stars

Still waiting for a refund, 3 weeks later! NOW RESOLVED

THIS HAS NOW BEEN RESOLVED HOWEVER IT REQUIRED FOR ME TO CHASE IT VIA EMAIL & PHONE CALLS TO GET IT SORTED. AS I SAID TO THE OWNER, THIS SHOULD OF BEEN A PRIORITY + IF THE ISSUE LIES WITH THE COMPANY THEN A REFUND SHOULD BE IMMEDIATE.
I ordered a £250 light 3 weeks ago. I was sent an email saying the product was not in stock and had been discontinued. They offered me the option to use money towards other products in their online store or a refund. I requested a refund.
Three weeks later I still hadn't received the refund so I chased it up this morning with an email. This afternoon I still hadn't heard back so I called them. They said they would need to speak to the owner to sort it out. Several hours later I still haven't heard back from them nor have I received my refund. I called again but it went to voice message.
I am appalled at the lack of service and the fact they seem to think it's acceptable to keek my money plus they sold an item that wasn't in stock/available.
Courthouse Interiors sort this out ASAP or I'll have no choice but to report you to Consumer Trading Standards.

10 October 2025
Unprompted review
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Susana,

We’re truly sorry for your experience and completely understand your frustration. We can confirm your refund was processed last week, and depending on your payment method, it can take 5–7 working days to appear in your account. (PayPal refunds are usually instant.)

Your order was placed on 19th September, and as soon as we were informed by Fatboy that the product had been discontinued, we contacted you (on 24th September) and offered both an alternative and a full refund. When you chose the refund option, we began the process straight away.

As a small family-run business, we do our best to respond promptly — we’ve replied to all emails within 24 hours — but occasionally, if we’re out making deliveries, we may not be able to take calls immediately.

We’ve also reached out privately to share proof of refund and would love to discuss this further to make things right.

Rated 5 out of 5 stars

The place to go for your wallpaper

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to deliver ahead of time to support us as we were running late). They delivered beautiful wallpaper, exactly as agreed and even at a fair price. Very friendly and attentive team. We'll definitely come back for future needs and can warmly recommend this place. Exceptional customer experiences don't grow on trees - but with Courthouse it just seems to be how they do business. Thumbs up!

6 October 2025
Unprompted review

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