Would rate zero but can't they will not stop calling and I have had enough of it I have had more than 35 -50 calls from them in the last month even when I try to say I don't want their service they ke... See more
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The staff were very knowledgeable whilst I was taking out my policy and at that point I was very happy with the service. But 8 months on I am still waiting for my £147 cashback to be made payable via... See more
Purchase through cashback website and never receive cashback. Tried to ring cover choice and they just dont care. As long as they've got your money that's all that matters to them!
They were good in advising for the cover taken via them but have not honoured the cashback part of the deal. Not returning call and no response to email. Very poor experience
Company details
Information provided by various external sources
Cover Choice aims to be the number one UK brand for life and protection insurance. Service, value, technology and people are just some of things that contribute to this. Communicating to customers during the life of their policy is key to understanding their needs and making sure they always have the right level of cover in place. Life Insurance can be complex, Cover Choice is here to make sure it isn’t and ease the process all the way through.
Contact info
Boho 5, Bridge Street East, Middlesbrough, TS1 1HY,
- 01642 265300
- info@coverchoice.com
- coverchoice.com
Would rate zero but can't they will not…
Would rate zero but can't they will not stop calling and I have had enough of it I have had more than 35 -50 calls from them in the last month even when I try to say I don't want their service they keep calling and I'm flat out done with it never use it cause I bet you if they treat me like this then they treat most of there customers like this. Do not buy!!!
Purchase through cashback website and…
Purchase through cashback website and never receive cashback. Tried to ring cover choice and they just dont care. As long as they've got your money that's all that matters to them!
Avoid at all costs
Avoid at all costs! All charming until they’ve sold the product and then they couldn’t care less. Also, don’t expect any cashback. They just leave it long enough for their commission and don’t reply to your emails. Disgusting!!
Took a policy out with cover choice
Took a policy out with cover choice, sold on the basis they would pay cashback. Over 1 year on they have ignored emails/calls and still no cash back. They are mis-selling insurance and I would advise anybody not to take a policy out with them
Cashback issues: No response at all
They were good in advising for the cover taken via them but have not honoured the cashback part of the deal. Not returning call and no response to email. Very poor experience
I have used this company for several…
I have used this company for several years for my commercial vehicle, staff has always been helpful, informative and punctual in returning phone calls or emails.
They are not paying my cashback despite …
They are not paying my cashback despite been agreed by them, numerous emails and phone calls made, but no reply, never going to deal with them, possibly taking matter to solicitors , very frustrating
The staff were very knowledgeable, but be prepared for issues with claiming cashback...
The staff were very knowledgeable whilst I was taking out my policy and at that point I was very happy with the service. But 8 months on I am still waiting for my £147 cashback to be made payable via TopCashback. I have made numerous phone calls and spoken to various members of the sales team where each time I have been told "A member of our cashback team will be in contact", well so far I have had no contact and am feeling in No-mans land at the moment, and have no idea whether i am going to get my cashback or not. I am in the middle of moving house at the moment, so have better things to do than constantly chase CoverChoice, but the money would come in useful at this expensive time. Hopefully someone from Cover Choice will read this and actually resolve my issue.
Very thorough and informative and we …
Very thorough and informative and we never felt under any pressure
Excellent
Excellent, knowledgeable and respectful. Paul was very understanding to my budget, had several options and I certainly felt he was working in my best interests throughout the process.
Dan Cover Choice
Dan was very helpful, thorough, polite and honest. What more could a customer ask for, Thanks Dan and Cover Choice
good service
Great people to talk to very helpful loved the explanation,thankyou x
good advisor
thank you anthony finally sorted out my over 50 plan thanks for helpfull advice
Great customer service very helpful!
Very gd great customer service, explained very well with what I wanted.would definitely recommend
Hard working Tony gets it right for me
I had to lower my insurance costs as I am now retired and I didn't need as much insurance as when I was younger. I still did need to cover the smaller mortgage that I had.
Tony from cover choice investigated the best options and within A couple of hours it was all sorted.
Thank you for a great service.
Alan Shepherd
Well done excellent service.
Excellent service . Thank you Anthony Mannering.
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