Have used Covered2Go for over 10 years and yet again, an excellent service and good value for money travel insurance. Really helpful in clearing medical questions.
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Review summary
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What people talk about most
Reviews shaping this summary
Even easier to get cover than last year. Renewal was about 8% more than last year and I thought this was acceptable as my wife and I are another year older! The medical questionnaire was much simple... See more
Company replied
When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amend... See more
Company replied
Easy to choose level of cover as well laid out. Fair pricing. Queries and claims dealt with very well. I have chosen them over several years as I appreciate their service and pleasant attitude on the... See more
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Company details
- #38 of 66 best companies in Travel Insurance Company
- #122 of 226 best companies in Insurance agency
- #68 of 138 best companies in Insurance company
Written by the company
At Covered2Go, we’re more than just a travel insurance provider – we’re a family-run business with a passion for protecting your adventures and ensuring your peace of mind. From your first click to purchase to the moment you need to make a claim, our customers are at the very heart of everything we do. We understand that travel is about creating unforgettable memories, and we’re here to make sure nothing gets in the way. That’s why we’re committed to delivering an excellent experience across all touchpoints, offering tailored policies, a straightforward purchase process, and responsive, caring support when you need it most. Our family values drive us to treat our customers like part of the family. We work tirelessly to provide comprehensive cover, including options for pre-existing medical conditions, ensuring everyone can travel with confidence. And should you ever need to make a claim, our dedicated team and trusted partners will guide you every step of the way with expertise and compassion. At Covered2Go, we’re here to help you travel further, worry less, and enjoy more – because your journey is as important to us as it is to you.
Covered2Go Travel Insurance
Written by the company
- What We Do
- Covered2Go Travel Insurance is a family-run business specialising in travel insurance and online technology. With a strong commitment to delivering exceptional customer service, we strive to provide comprehensive coverage tailored to your travel needs.
- UK-Based Call Center
- Our friendly sales advisors are based in Stockport. They are there to help answer any queries or questions you might have about our award winning Policies. Our sales team can be contacted on 0333 400 7745.
- 24/7 Emergency Medical Assistance
- We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday.
- The Whole Package
- At Covered2Go we believe that we have to provide the whole package and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight-forward, fair and supported by prompt settlement. Our claims team are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and we will do as much as possible to make the process as smooth as possible.
Contact info
1-13 Wellington Road North, SK4 1AF, Stockport, United Kingdom
- 0333 400 7745
- enquiries@covered2go.co.uk
- covered2go.co.uk
Protect Your Adventures with Covered2Go
4.6
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent
Excellent, friendly, informative service from sales representative Shanon and the medical screening service
4 December 2025
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our Customer Service Advisor, Shannon, and our Medical Screening Team to be excellent, friendly and informative.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Happy to give you a star
Happy to give you a star - cannot be bothered to typ ein here.
28 November 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Nicholson,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Beware their website is wrong and misleading
I was about to buy an annual travel policy under the Worldwide EXCLUDING USA, Canada and the Caribbean. My travel is to Costa Rica, Panama and Guatemala none of which are listed in the Covered2Go countries covered under the Caribbean. However, I double checked and was told that although Guatemala was not in the Caribbean it does require cover under the Worldwide INCLUDING USA, Canada and Caribbean. Apparently there may be other countries this may apply to. Had I bought the obvious EXCLUDING policy, as per their website, I would not have been covered and being an insurance company I am sure they would have used that as a reason to reject any claim. Beware that their website is incorrect. Do not trust it.
It is good to see that Covered2go have checked this and confirmed their error. Hopefully they will now include a simple listing of all countries included in each level of Worldwide insurance so that it is clear to customers which they need.
2 December 2025
Unprompted review
Reply from Covered2Go Travel Insurance
Good morning Allan,
Thank you for your review, we are sorry that you ahd to leave a 1-star review for Covered2Go.
Upon further investigation, we have reached out to our underwriters at Millstream fort further clarification on this matter.
We have now established that Costa Rica, Panama and Guatemala are all covered under Worldwide excluding USA, Canada and Caribbean, and not Worldwide including USA, Canada and Caribbean as previously stated.
We are very sorry for any inconvenience caused by this mis-information.
Best wishes,
Shannon
A brilliant company, very approachable and helpful.
When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amending it. She Explained the steps required and it all went exactly to how she described it .
27 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Mrs Jackson,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our email responses quick and helpful and that our staff were friendly and reassured you.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Was very easy to do and quick and…
Was very easy to do and quick and definitely cheaper
30 November 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Carroll,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy with us to be quick and easy, and that the premium was cheaper.
Thank you for choosing Covered2Go for your travel Insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good morning Ms Cruickshank,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisors to be friendly and helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Speed of response-efficient- helpful on…
Speed of response-efficient- helpful on the phone-This was a follow up from an email I had sent previously about a month ago and was done very quickly
25 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Ms Shepherd,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that our advisors response time was efficient and that they were helpful on the phone.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Fantastic service on the phones thank…
Fantastic service on the phones thank you so much Gracie
24 November 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Machin,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisors to offer fantastic service.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Very helpful staff.
24 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Ms Walton,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be very helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Gave me the confidence to travel
20 November 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Slater,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that having a policy with us has given your the confidence to travel.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
The price went up by 100%
20 November 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Faulkner,
Thank you for taking the time to leave feedback for Covered2Go on Trustpilot.
We are sorry to learn that you found the premium increase to be excessive.
We can confirm that there are certain criteria that impact annual premiums, whether that be a decrease or an increase in price.
If you would like us to look into this further for you and provide a more in-depth explanation as to why this may have happened, please feel free to email us at enquiries@covered2go.co.uk or call 0333 400 7745.
Best wishes,
Gracie
Quick and easy especially paynent site
14 November 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Darling,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy with us to be quick and easy.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Because I was not kept waiting on the…
Because I was not kept waiting on the phone for a long time. Unusual!!
12 November 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Dawlidowicz,
Thank you for taking the time to leave a review for Covered2Go on Trustpilot.
We are delighted to learn that you were not kept waiting while contacting us.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good afternoon Mr Welborn,
Thank you for your 5-star review.
We are pleased to hear that you obtained a detailed quotation at a great premium.
We really appreciate your feedback and thank you for choosing Covered2Go.
Best wishes,
Shannon
Reply from Covered2Go Travel Insurance
Good morning Mr Farrar,
Thank you for your excellent 5-star review.
We are delighted to hear that you found our service very efficient and our products great value.
We really appreciate your feedback and thank you for choosing Covered2Go.
Best wishes,
Shannon
Realistic and reassuring with very…
Realistic and reassuring with very helpful service personnel. Competitive and would recommend
12 November 2025
Reply from Covered2Go Travel Insurance
Good morning Cliff
Thank you for your generous review.
We are so pleased to hear that you found our service realistic and reassuring, with our team providing the support you needed.
We truly appreciate your recommendation and we are grateful you chose Covered2Go.
Best wishes,
Shannon
Good overall insurance package.
Clear questions for medical declaration made application easier.
Also like how medical assessment is separate.
Good overall insurance package.
12 November 2025
Reply from Covered2Go Travel Insurance
Good morning Chris,
Thank you for your excellent review.
We are delighted to hear that you found our product good overall and clear medical declaration process.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Excellent customer service and no long…
Excellent customer service and no long waiting time in a telephone queue.
12 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for your 5-star review.
We are happy to hear that you found our service to be excellent.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Shannon
Reply from Covered2Go Travel Insurance
Good afternoon Ms Clack,
Thank you for your 5-star review.
We are pleased to learn that you found our service to be helpful and friendly.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Shannon
Professional service again
Initially I had some wrong advice regarding my policy renewal, but the company very quickly recognised this and acted professionally to resolve the matter.
It is the measure of a good company how they deal with mistakes
7 November 2025
Reply from Covered2Go Travel Insurance
Good afternoon Mr Irving,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our service to be professional and that we could resolve the matter.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Bets wishes,
Gracie
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