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Cover My Reviews 

23,671
•
TrustScore 4 out of 5

4.2

Insurance broker
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Review summary

Created with AI, based on recent reviews

Evaluating 2,841 reviews, reviewers had a great experience with this company. Customers consistently find the pricing very competitive and affordable, offering excellent value. The staff are frequently praised for being helpful, polite, and professional, making interactions easy. Many people appreciate the prompt and efficient customer service, with agents quickly resolving queries and making processes straightforward. However, some customers also noted issues with the breakdown service, citing restrictive recovery terms and instances where assistance was not provided. Some people were dissatisfied with customer service during these times, describing it as unhelpful or indifferent. A few also felt the renewal process could be clearer, with some finding better prices as new customers or not receiving timely quotes.

What people talk about most

Service

Consumers find service to be ambiguous, with many praising the professional, understanding, and patient... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices very affordable and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, understanding, and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing frustration over unexpected... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting helpful, polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Luckily I've never had to make a claim, but they offer a great price and cover me for everything I should hopefully ever need which is great. It is however rather cheeky to auto renew and not inform... See more

Rated 5 out of 5 stars

Wasn't great , broke down, clutch, had onwards travel but only offered recovery 26 mile radius, read policy said take me to local garage ,if repairs couldn't be done then onwards travel comes into eff... See more

Rated 5 out of 5 stars

The information provided on the breakdown cover was clear and easy to understand. I found it extremely simple to sign up for the service online and it was offered at a very competitive price. As I on... See more

Rated 5 out of 5 stars

Payment issues resolved by v helpful customer service phone call. Didn't gave to wait long either 👍 (I put incorrect CVC: it's too worn to read!)

Company details

  1. #167 of 175 best companies in Insurance broker
  2. #8 of 12 best companies in Gadget Insurance Company
  3. #40 of 44 best companies in Home Insurance Agency
  4. #27 of 32 best companies in Pet Insurance Company
  5. #63 of 67 best companies in Travel Insurance Company

Written by the company

We want our customers to feel assured in knowing that insurance with Cover My offers reliable, affordable cover, allowing you to protect what matters the most. CoverMy Breakdown Insurance | CoverMy Pet Insurance | CoverMy Gadget Insurance | CoverMy GAP Insurance | CoverMY Home Insurance | CoverMy Travel Insurance

Contact info

4.2

Great

TrustScore 4 out of 5

24k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(23,671)

2,848 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Never sent me renewal email

Never sent me renewal email
Just automatically renewed even though states in year before email they contact you 3 weeks prior

Asked for a refund still yet to get a response

4 July 2026
Rated 1 out of 5 stars

No Morals !????

It's the lack of morale standards of these companies that gets me.
You don't renew a client's policy without telling them what the renewal price is beforehand.
Very bullish of you at cover my.

10 July 2026
Rated 3 out of 5 stars

Existing customer needs looking after

I was an existing customer but cancelled renewal as it was too expensive in comparison to other providers. I went into compare the market comparison site and hot the same cover by cover my company as before for less than half price of annual renewal.
LOOK AFTER YOUR EXISTING CUSTOMERS FIRST!

6 July 2026

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