We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.
80 Strand, WC2R 0RL, London, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a truly wonderful time on this very well-organised holiday. A complete mixture of experiences from palaces to street markets to tiger safari, ending with Agra and the brilliant Taj Mahal which didn’t disappoint. Hotels and food were excellent. The comfort, consistency and safety of the Cox and Kings (UK) quality was evident throughout, from the coach, its driver and assistant and very smooth administration at every single hotel and all the sights. You can fully enjoy all the tour without having to worry about the logistics. Our guide Prem was outstanding - highly knowledgeable, good fun, kept us moving along without feeling pressured, always there for us - thank you Prem for making my 40 year dream to see India come true!

Reply from Cox & Kings
This was our first visit to India We had a 15 day tour to Rajasthan visiting the most stunning forts and temples . Our guide was absolutely superb. He was knowledgeable , extremely caring and enthusiastic throughout. We stayed at some magnificent heritage hotels which exceeded all expectations and we also spent time visiting a game reserve where we saw bengal tigers. This certainly won’t be our last visit to India

Reply from Cox & Kings
Thoroughly enjoyed this trip. Fortunately shared by a great group. Met my ambition to see a Bengal Tiger on a Ranthambore safari. Only one hotel disappointing due to lack of hot water. Otherwise perfectly organised.

Reply from Cox & Kings
We have just returned from a tour of Rajasthan which was an unforgettable experience, thanks largely to our exceptional guide, Prem Sharma. His deep knowledge of the region’s history and culture brought every site to life. He shared fascinating stories and insights of local life along the way, and was always attentive to everyone’s comfort and needs. His calm presence, infectious enthusiasm and wonderful sense of humour made each day extremely enjoyable. Truly one of the best guides we’ve ever had. Also worth noting that our bus driver and bus helper were wonderful. Even in the chaos of Indian traffic and some challenging roads, we felt safe and comfortable at all times. Fortunately, we also had a really lovely group of people on the trip and there was a relaxed and inclusive atmosphere as we travelled together. A great trip we would recommend unreservedly.

Reply from Cox & Kings
Passage through Rajastan: Very well organised tour. Very nice hotels. Our guide Prem was the most helpful and friendly guide we could have wished for. He made everything run so very smoothly. We also loved his smart appearance and attention to detail and especially his humour.
For the organisers of the tour: an extra day to explore Jaipur would have been very welcome.

Reply from Cox & Kings
Just returned from a fabulous tour of Rajasthan with Cox & Kings. I’d never been to India before so chose a group tour. From the start to the end of the holiday I was taken care of. Really useful information pack before I left (visa, vaccinations, money, etc) & once arriving at Mumbai everything was taken care of. I always felt safe & supported. The best part of the tour was our guide Prem who was so knowledgeable about the country & culture of India & the gorgeous palaces & forts that we visited. He was also a gentle, kind man who responded immediately to any request with grace & professionalism. He made the holiday. It was a small tour 16 of us so we could all be comfortable on the long coach drives which because of all the comfort & lunch breaks we took never felt long. And we never felt nervous driving the long distances as our driver was so careful & skillful. The hotels were also fabulous. And we saw the tigers on our two safari rides (not guaranteed I’m afraid!) I wouldn’t hesitate to recommend this company or India. I left my heart in India & I shall be returning hopefully on another Cox & Kings tour.

Reply from Cox & Kings
This was my first and last experience with this fraud team. They've organised my transfers as SIC basis but I had to travel with public transport everyday and at some places, booked private cabs at my own.
I've booked 4 star property and done the payment but after receiving the payment, they've converted it to 2 star property and that too out of the city. If you want to get shocking surprises everyday during your trip, then can book via Cox and Kings. My PoC was Mr.Anand untill I've done the payment for first installment but post 1st payment, he has given my booking to someone else and during the trip, we was not at all available, neither he asked about issues which I've posted on WhatsApp group even though he has seen the messages. My trip was assigned to some random person and he was not at all helpful. Their local ground team is so useless. Will never pick your call.
Mr. Anand is a big liar and not at all professional. He has done all false commitment and after payment, he hasn't responded.
It's upto you now if you want to make a memory of trip or a disaster.

Reply from Cox & Kings
My wife and I have recently returned from Argentina and Brazil. An amazing holiday, with excellent guide support in both countries. We did a “bolt on” of El Calafate (Patagonia) and a beach resort (Buzios) either side of the main tour. Hotel locations were excellent, and the planned tours were also very good. Still allowed plenty of time to do what you wanted to do yourself, for example we organised our own day trip to Uruguay, and a visit to a football game at the Maracana Stadium. I cannot praise Cox and Kings enough, and will hopefully use them again in the future, thoroughly recommend.

Reply from Cox & Kings
The 4 day tour in Ravenna was magnificent! So many incredible sites, nearly all within walking distance of our charming hotel. An expert guide, some excellent meals, a friendly group to discover and share it all with. Well done to all involved.

Reply from Cox & Kings
Went in November on the North India Golden Triangle plus Shimla tour.
This was a small group tour of 18 people.
We had stops in Delhi, Agra, Jaipur, Chandigarh, Shimla and back to Delhi.
Transport was mainly in comfortable coach and later domestic flight and train journey when travelling up into the mountain area.
We were guided and supported all the way by our knowledgeable and friendly tour guide Ajay Shekhawat.
Special thanks to Ajay for passing on his knowledge of places and people, guiding the group through the chaos of Delhi city centre, organising all means of transport as well as local guides where needed.
All booked hotel accomodation were outstanding and same was true for the vast variety of food in the buffet style dinners.
Coach staff always had sanitizer available and also fresh water.
Amazing trip and experience and very good value for money in our opinion.
Ourselves and two friends on the trip also had booked an extension flying to Kerala region in South India.
Spend an amazing day and night on a house boat as well a couple of night in a resort at the backwaters.
More memories made.
Highly recommend this trip and we will not hesitate to book Cox & Kings again.

Reply from Cox & Kings
Excellent Cox and Kings tour to Pakistan with Diana Driscoll. Local guide and tour manager Atta was superb. Do recommend to all travellers this tour with Diana and Atta. You will not be disappointed with the friendless of the Pakistani people, wonderful Mughal forts, palaces and beautiful Sufi shrines.

Reply from Cox & Kings
Cox and Kings Costa Rica tour was both interesting and insightful. The guide was possibly the most knowledgeable person I have ever met on all things flora and forna. A largely unspoiled country, well worth a visit for the unmatched wildlife within the rain forests organised by a great tour company (I have already booked my next tour with Cox and Kings).

Reply from Cox & Kings
I had wanted to visit Ravenna for years and it didn’t disappoint. The tour was fascinating throughout and Sally was a wonderful lecturer, so knowledgeable but friendly and approachable at all times and she communicated her enthusiasm for her topics brilliantly. Our Italian guide Rita was lovely too, with plenty of suggestions as to where to find good places to eat in our down time.
The hotel was ideally situated and very comfortable, better than I was expecting from a 3-star hotel. Breakfast was good too.
I would definitely recommend Cox and Kings to friends and family. Score: 10 out of 10

Reply from Cox & Kings
Splendours of Chile was a fantastic tour seeing some amazing landscapes. The tour guide who accompanied us was professional and caring of all the group. Highly recommend

Reply from Cox & Kings
Full on well organised tour. Logistics very good. Reps always on hand to smooth things out. Like flight and airport changes at the last minute handled brilliantly by the rep.

Reply from Cox & Kings
Departure in 4 days, still awaiting tickets.
Despite being advised by our travel agency, that tickets would be despatched approximately 7 days before departure.
Gives us little little time to research and finalise our plans for the free time we have in the itinerary.
Don’t know times of 6 internal flights and arrival times in next destination of Itiniery, and exactly what free time we have.
A total shambles undermining our exitment and enthusiasm for an expensive holiday.

Reply from Cox & Kings
An excellent tour showing the many different sides to a stunning country

Reply from Cox & Kings
We had a great trip to Andalusia and Gibraltar. A lovely group, knowledgeable local guides and Carlos was a very attentive tour manager

Reply from Cox & Kings
As a regular customer of Cox & Kings - we wish to highly commend the 5 star service, provided by Bianca Benn from Sales & Angelos the manager of Guest Relations, which is second to none. Their professionalism & customer care always ensures that customer satisfaction is guaranteed. Their after sales service was excellent.
We have no hesitation in recommending Cox & Kings for all future travels for a well curated travel experience.

Reply from Cox & Kings
We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no communal dinners arranged. Which we would have liked.

Reply from Cox & Kings
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.