COYS RENT A CAR Reviews 

184
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and professional staff who make the entire pickup process smooth, pleasant, and completely stress-free from start to finish. People also note the very clean, nearly brand-new vehicles available at competitive rates, alongside the fast and reliable airport transfer service provided by the team. Some reviewers were not happy with the recent changes regarding stricter fuel policies and additional driver fees. Consumers mentioned that these unexpected costs or strict fuel level expectations can make the overall rental experience considerably more expensive and frustrating than previously anticipated.

What people talk about most

Service

People report positive experiences with service, highlighting prompt airport collections and stress-free... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive, highlighting competitive rates, transparent bookings, and a total lack... See more

Quality

Reviewers express high satisfaction regarding quality, noting that vehicles are consistently excellent,... See more

Product

Customers had positive experiences with product, consistently highlighting the exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(184)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as normal

Great service as normal, use all the time when travelling into Alicante, such a shame they dont operate from Corvera.

25 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thanks for your continued support. We’re delighted to hear you always have a smooth experience with us in Alicante.

Rated 5 out of 5 stars

Have used this company before

Have used this company before and as always very well organised. Now having online check in makes it even easier. Decent prices and no add ons although I believe they are charging for extra drivers next bookings

26 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for choosing us again. We’re pleased everything was smooth and that the online check in made things even more convenient. We appreciate your feedback and look forward to seeing you on your next trip.

Rated 5 out of 5 stars

Very good service

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car. Would now only rent from Coys and will be recommending them to family and friends

19 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for the wonderful feedback. We’re delighted you felt comfortable and well looked after from start to finish. It means a lot that you would recommend us to your family and friends, and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Very good all inclusive price

Very good all inclusive price, excellent and prompt service. If only every car hire company was like this. Would not hesitate to recommend or use again.

22 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words. We’re delighted you were happy with the value and efficient service. We truly appreciate your recommendation and look forward to seeing you again in the future.

Rated 5 out of 5 stars

As ever

As ever, clear, fair and flexible. The car was really good. I’m pleased Coys honoured their earlier promise not to charge for additional drivers this time. Staff were endlessly patient with our last-minute changes (sorry). The one thing which is likely to stop me booking again next month is new extra charges: I hate them!

14 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued support . We’re very pleased you were happy with the vehicle and the help from our team.
To continue providing the same high level of service and maintain our transparent pricing, we have had to introduce some adjustments to certain extras. We truly appreciate your feedback and hope to welcome you again soon.

Rated 5 out of 5 stars

First time using Coys

First time using Coys, recommend by a friend.
Pick up from the airport and drop off very efficient.
The car was excellent for our family, clean and well maintained.
Definitely use them again.

16 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for choosing us for your first booking and for the recommendation from your friend. We’re delighted everything went smoothly and that the vehicle was perfect for your family. We look forward to welcoming you again on your next visit.

Rated 5 out of 5 stars

We had a very pleasant experience

We had a very pleasant experience. Staff were very friendly and helpful. I would highly recommend them. Looking forward to using them again

2 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your lovely comments. We’re delighted you had such a pleasant experience and that our team made you feel welcome and well looked after. We truly appreciate your recommendation and look forward to seeing you again soon.

Rated 5 out of 5 stars

Outstanding service again

Outstanding service again. I wouldn’t go anywhere else for car hire in Alicante.

8 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued support. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The car suited us excellently

The car suited us excellently, and Coys were courteous and efficient, as always.

22 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind feedback. We’re glad the vehicle was a great fit and that our team met your expectations once again. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Personally I wouldn’t use anyone else

Personally I wouldn’t use anyone else. Cases packed in the car whilst we were doing the paperwork. Just a no nonsense car hire company that is amazing. Easy to book and at a great price

20 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your fantastic feedback. We’re delighted you find the process simple, efficient, and good value. It’s great to hear everything was handled smoothly from arrival to departure, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

First time experience of COYS @…

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciated. Very close to the airport and a great pick up and drop off service provided, whereby we literally only waited minutes to be picked up. Nice to have found another trustworthy company and would highly recommend their services.

8 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your great feedback. We’re delighted your first experience with us went so smoothly and that you were happy with the service, pricing, and vehicle. It’s wonderful to know you felt well looked after from start to finish, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Best Car Hire Company in Alicante

We have used Coys now on several occasions and it really is so easy to hire a car from them. Pick up from the airport and a few minutes later you have your hire car. Same with returning the car. Coys is so accommodating even allowing changes to bookings when changes to flights occur. Great company to deal with and really good prices.

16 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued trust and kind words. We’re really pleased you find the whole process easy and flexible, especially when travel plans change. It’s great to hear you value both the service and pricing, and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The most straightforward car rental I…

The most straightforward car rental I have done. 4th time using Coys and booked again for next month. 5 star service every time

18 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued trust and kind words. We’re delighted to hear each experience has been smooth. We look forward to seeing you next month.

Rated 1 out of 5 stars

A change of ownership Bye-Bye

Thank you for your reply, why not change your policy, do like others companies do. Bring the car back with a full tank that has been filled up within 10km of your office. As the fuel gauge is electronic you have to keep turning the ignition on/off to try & see where the fuel level is it’s frustrating & time consuming. Additionally the car was a hybrid & as my husband is a careful driver (we have an electric at home so understand the re-gen feature) we actually left the car at Coy’s with more ‘left’ mileage than when we took it. We have never been pulled up on this in the last 3 years. Your NEW fuel policy is insulting & offensive to GOOD REGULAR CUSTOMERS!!

That’s one really good customer you’ve lost.

We’ve been booking car hire with you around 5 times a year for the last 3 years, regarding the fuel we have always been told to bring the car back with similar amount of fuel in the car as when we took it.

I even asked once what if you don’t put as much in & I was told as long as it’s not way under you’ll be ok.

This time we were told we hadn’t put enough fuel in & we would have to pay. Fair comment but we were told it would be 25€ plus a fee taking it to over 30€.

My husband had to drive to the Petrol Station & put all of 8€ in. If we were charged 10€ we could have understood but 30€ is very unreasonable.

We are all absolutely disgusted by this change which is obviously because Coys has been taken over & are no longer the fabulous company they once were.

WE WILL NOT BE COMING BACK!!!

18 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Dear Carol. Thank you for your comment and thank you for choosing us over the years. We understand your frustration and we are sorry that this time you had a bad experience. Our fuel policy includes a refuelling service charge when the vehicle is returned with less fuel than at pick up, as this covers the handling and time needed to refill the car. Without this process, returns would need to be checked and refuelled individually, which would impact service efficiency for all customers.

Rated 5 out of 5 stars

I've used COYS for the last 5 or 6…

I've used COYS for the last 5 or 6 years. Never had a bad experience , price is what it says, cars are generally new. An absolute pleasure to deal with compared to the big boys who basically want try to pressure you I to paying more..

15 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued trust over the years. We’re delighted you’ve consistently had a positive experience and appreciate your kind words about our service and fleet. Thank you for choosing us, and we look forward to seeing you again.

Rated 5 out of 5 stars

They were very polite and made the…

They were very polite and made the whole proces easy and fast.

6 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback. We’re glad everything was quick and straightforward and that our team made it a smooth experience.

Rated 4 out of 5 stars

Price hike

Staff, service, location all perfect but as a very regular user will feel that the price hike is quite significant to make us consider using other companies. Maybe a loyalty scheme for regulars users would be an idea

5 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback and continued loyalty. We’re glad you value our staff, service, and location. We also appreciate your comments on pricing. Thank you for choosing us, and we hope to welcome you again.

Rated 5 out of 5 stars

A very positive experience.

Booking was straightforward and the price was reasonable. I made a mistake with the booking, which was rectified with one email. Instructions for collection from the airport were precise and we waited only a few minutes for the minibus. Coys depot is only a short drive and the friendly driver spoke perfect English.
I was offered the full insurance package for about €60, it was not a hard sell like some hire companies, but despite having annual excess cover, I took it. The car provided was almost brand new and much better model than I was expecting.
The whole process was considerably quicker than many hires where I’ve used on-airport firms.
The car return was equally as smooth. I would definitely use Coys again.

1 April 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your detailed feedback. We’re pleased everything was smooth from booking to return and that our team could assist you quickly when needed. It’s great to hear you were happy with the vehicle and overall experience. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

We had an excellent experience renting…

We had an excellent experience renting a car from Coys at Alicante Airport. From the moment we arrived, everything went smoothly. The staff were friendly and very efficient. The car was in perfect condition, very clean and exactly as reserved. No surprises, no hidden costs, just a no- nonsense service. The pick-up and return process were both fast and stress-free.
Overall, great value for money. Highly recommended! 🚗☀️

1 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your feedback. We’re delighted everything went smoothly from arrival to return and that you were happy with the vehicle and service. We appreciate your recommendation. Enjoy your travels, and we hope to see you again.

Rated 5 out of 5 stars

Quality Service

Great reliable service as always.

7 April 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your feedback. We’re glad to hear you continue to trust our service and appreciate your support. See you next time, and thank you for choosing us.

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