COYS RENT A CAR Reviews 

185
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly and professional staff, highly reliable airport transfer services, and the spotless condition of the brand-new vehicles provided for their trips. Travelers deeply appreciate the straightforward booking process, competitive pricing structures, and the complete absence of unexpected or hidden financial fees throughout the entire rental period. However, some people mentioned feeling dissatisfied with unexpected extra service charges and strict fuel policy discrepancies experienced during their recent rentals. A few loyal consumers also noted that recent price hikes for additional drivers made them seriously reconsider making future bookings with the business.

What people talk about most

Service

People report positive experiences with service, highlighting prompt airport collections and stress-free... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive, highlighting competitive rates, transparent bookings, and a total lack... See more

Quality

Reviewers express high satisfaction regarding quality, noting that vehicles are consistently excellent,... See more

Product

Customers had positive experiences with product, consistently highlighting the exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(185)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good collection service at airport …

Good collection service at airport ,had to use emergency number very good service here sorted problem

25 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback! We're glad to hear that our airport collection service met your expectations and that our support was able to quickly resolve your issue.

Rated 5 out of 5 stars

Recommended

Simple, straightforward carhire with no problems. Happy to recommend. Be aware that fuel is like for like so ensure you return the vehicle with at least the same amount of fuel in the tank

21 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your feedback! We're glad to hear that you found our car hire simple and straightforward. We appreciate your helpful note about the fuel policy. returning the vehicle with the same amount of fuel helps keep everything smooth and hassle-free.

We’re grateful for your recommendation and look forward to serving you again on your next trip!

Rated 5 out of 5 stars

Fantastic service

These guys are amazing! Vehicles always in fantastic condition, speedy collection from the airport no fuss no hidden charges - wouldn’t use anybody else!

24 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you so much for your fantastic feedback! We're delighted to hear that you consistently enjoy our service. Your loyalty means a lot to us, and we look forward to welcoming you again on your next trip!

Rated 5 out of 5 stars

Great service

Great service, honest and reliable. Lovely cars. Fully covered. Worry free car hire. Used several time and will continue using them. Our go to car rental company.

26 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your wonderful feedback! It’s fantastic to know that we’ve become your go-to car rental company.

We truly appreciate your loyalty and look forward to welcoming you again on your future trip

Rated 5 out of 5 stars

Need if possible get car you reserved

Service and pick up good but still have old problem order a certain model actually a cheaper model clio and I always seem to get corsa off which the 3 cylinder version which so underpowered but few times had better version think if possible need to get vehicle you ordered otherwise there service is impeccable

17 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your honest feedback! We're glad to hear that you were happy with our service . We also appreciate your note regarding vehicle allocation, Howewer we only rent by categories, you can make a remark next time, and we will try our best to give the car that you like.
Your input helps us improve, and we truly value your continued trust in our service.

Rated 5 out of 5 stars

I looked for a while to get a trusted…

I looked for a while to get a trusted rent a car company that does not scam (a lot of this practice is is Spain). Everything was ok and i reccomend them. Peter

22 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind feedback, Peter! We're delighted to hear that you found our service trustworthy and hassle-free, especially given your concerns about scams in the area. Your recommendation means a lot to us, and we look forward to welcoming you again on your next trip!

Rated 5 out of 5 stars

Top-notch experience

Top-notch experience! This is easily one of the best car rentals I have ever used. The staff was incredibly friendly and helpful from start to finish. The airport pick-up was extremely fast and hassle-free, and the same goes for the final drop-off and transfer back to the terminal.

The car was brand new, clean, and perfectly prepared. I especially appreciated the clear explanation of the rental terms and the flexibility—we were able to extend our rental by an extra day right when picking up the car. Returning the car with the same fuel level was straightforward and quick. Highly recommended for a stress-free trip!

19 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you so much for the wonderful review! We’re delighted to hear that everything was smooth and hassle-free. It’s great to know you enjoyed the car and our service. We really appreciate the recommendation and hope to welcome you again on your next trip!

Rated 5 out of 5 stars

top service

wernt sure could make original booking and contacted coys who advised would be no fee due if we couldnt make at short notice,thinks worked out and made trip and smooth collection and return procedure,no hard sale and loveky staff,would highly recommend

14 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind review! We’re glad we could help with your booking and that everything worked out smoothly.
We truly value your recommendation and look forward to welcoming you again on your next visit!

Rated 5 out of 5 stars

I don't bother looking at other…

I don't bother looking at other companies anymore. The service is and has always been brilliant. Special thanks to Tom who dropped my jacket back to me having left it in the car.

7 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your wonderful review! We're thrilled to hear that our service has consistently met your expectations and that you no longer feel the need to look elsewhere. Tom will be happy to know you appreciated him returning your jacket. We look forward to welcoming you back on your next trip!

Rated 5 out of 5 stars

Coys are a no fuss hire car company

Using Coys for several years. No fuss, easy pick up and return. Great cars and good prices.

7 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your continued trust in us! We're delighted to hear that our service keep meeting your expectations. We look forward to serving you again on your next visit!

Rated 5 out of 5 stars

Excellent professional service.Friendly…

Excellent professional service.Friendly staff and reliable cars.

8 February 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your great review! We're delighted to hear you appreciated our service. We look forward to welcoming you again.

Rated 5 out of 5 stars

Coys Rent-A-Car - Nobody else comes close!!!!

Have just rented a car from Coys for the 3rd time in just over a year, and I have to say that the whole experience of hiring from them is OUTSTANDING.

NO hidden extras, NO secret fuel charges (match the level of tank upon return to that when you collected), NO excesses or insurance clauses (save for key loss, which is not covered), and COMPETITITVE hire rates.

Couple all of that with clean, tidy and smart cars, plus a pickup and return service by minibus to and from Alicante airport, and Coys delivered yet another utterly stress-free car hire experience.

Any queries or issues are dealt with very promptly, either by phone or email - the team bend over backwards to assist and support your transaction from start to finish.

Long may this thusfar consistent and exemplary level of service continue - I, for one, sahll not be hiring from anyone else when I visit Alicante.

P.S. if I could give 6 stars, I would!

5 February 2026
Unprompted review
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Reply from COYS RENT A CAR

Thank you so much for your review!
We truly appreciate your loyalty and can’t wait to welcome you back on your next visit to Alicante.

Rated 5 out of 5 stars

Well done COYS

The booking process is very simple. The car we hired was excellent. The transfers to and from the airport were very prompt.

12 February 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your great review! We’re delighted to hear you found the booking process simple, enjoyed the car, and appreciated our prompt airport transfers.
We look forward to welcoming you again on your next trip!

Rated 5 out of 5 stars

That is how you do it

That is how you do it

Yes. Excellent. Does what promises, easy pick up, good car, no scams...

I recommend.

18 October 2025
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind words! Happy to hear the pickup, car, and overall service met your expectations. Thank you for recommending us.

Rated 5 out of 5 stars

Can't thank them enough

On arrival at the depot after a very swft transfer I was rented a brand new C3 suv style car very impressive.
Also on the return of the I left a bag in the car with our uk house keys in. Didnt discover this until we had gone through security. They rang me and got it back to me promptly cant thank them enough.

29 June 2025
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to write a review, we really appreciate it.

Rated 5 out of 5 stars

Amazing customer service

Ideal for late night car rental. Excellent cars and great value for money.

5 May 2025
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to write a review, we really appreciate it.

Rated 5 out of 5 stars

Great service!!!

I cannot fault this service at all.
We arrived in Alicante in the evening, called after baggage, the man that we dealt with was British, which really put our mind at ease, already embarking in a new country with language barrier was a worry for us.

He picked us up with clear instructions, was lovely and friendly, quick and easy process, the car was also lovely! We r had a Kia xceed, did not want to return it! Enough petrol to get us an hour away from Alicante, so that was a stress off our mind too.

Then coming back was straight forward to, no hidden insurances or deposits, absolutely would 100% recommend coys!

28 September 2024
Unprompted review
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Reply from COYS RENT A CAR

Thank you for your kind comments and taking the time to write a review, we really appreciate it.

Rated 5 out of 5 stars

Again coys give 5 star service

Again coys give 5 star service. From pick up to drop off.Have been using coys for a good few years and never had a problem with there service. All cars are modern and low mileage..Could not fault anything about this company.

17 June 2024
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you so much for your kind comments Darren & taking the time to write a review, we really appreciate it.

Rated 5 out of 5 stars

The best car rent firm in Alicante

We have used Coys Rent A Car for the third year in a row. Excellent service and nice cars. Will continue to use them and I can highly recommend them.

8 June 2024
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your kind words and taking the time to write a review.

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