My favourite candle shop. I have had several orders from Cozy Glow and have yet to be disappointed. The candles are amazing- good scent throw, long burn time, and no tunnelling. The other items I have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cozy Glow is a fantastic independent store that sells hand made candles made by the store owner himself instore, as well as selling a variety of interesting gifts and household items/decor - I will sa... See more
Company replied
Dispatched and delivered promptly. Great smelling, strong aftershave which matched the originals. Even included an extra gift. Not my first order and will order again.
Company replied
Cozy glow candles Amazing shop And Tik Tok family supporting small business’s, all the candles are homemade and are amazing for one’s person or a gift etc.
Company replied
Company details
Information provided by various external sources
Discover the world of Cozy Glow and shop everything from handmade soy candles and home fragrance to bath and beauty, and home and kitchen.
Contact info
160 Brighton Road, CR5 2NE, Coulsdon, United Kingdom
- +44 20 3697 0273
- team@cozyglow.co.uk
- cozyglow.co.uk
3.6
Average
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Excellent service and the loveliest…
Excellent service and the loveliest candles 👍🏼
8 November 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review, Sarah! We're so happy to hear that you had a great experience with our staff and product.
I'll be sure to pass on your feedback to the team. I hope we can continue providing you with excellent service in the future!
Excellent seeice ..lovely products
6 November 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review Nuala! I'm so glad to hear that you are enjoying our products. We hope to see you again soon.
Reply from Cozy Glow
I am so glad to hear that you had such a great experience with our company, Cyril! It sounds like you're really enjoying the scents and service we provide.
We are always looking for ways to improve our customer's experiences, whether it be through new products or more efficient delivery methods.
Thanks again for taking the time out of your day to leave us this review!
found cozy glow through Instagram
found cozy glow through Instagram , ordered a few candles , absolutely gorgeous smelling candles , ordered more .
16 October 2019
Unprompted review
Reply from Cozy Glow
Thank you for taking the time to leave a review, lyoung! I'm so glad that you found us through Instagram and were able to order some of our candles. We're always happy when we hear about people who are enjoying their Cozy Glow experience.
I will be sure to pass your feedback on to our team here at Cozy Glow - we love hearing from our customers when they enjoy our products or find new ways to use them. Thank you again for your review!
Amazing!!!!
15 October 2019
Unprompted review
Reply from Cozy Glow
Fran, thank you for the five-star review! Thank you again for trusting Cozy Glow as part of your needs and we hope to have an opportunity to serve you again soon!
Fantastic company and service
Fantastic company and service; will definitely use again and have recommended to my family and friends
7 October 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review Lorna! I'm so glad to hear that you are enjoying our products and service. If there is anything we can do for you in the future, please don't hesitate to reach out.
Great candles and great staff.
Great candles and great staff.
Friendly and professional
7 October 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review Vincent. We're so glad to hear that you enjoyed your experience with Cozy Glow and our staff! If we can be of any help in the future, please let us know.
Excellent service always.
10 September 2019
Unprompted review
Reply from Cozy Glow
Thank you for the five star review Karen! It's great to see we're meeting your expectations and providing excellent service.
We strive to provide a high level of customer service and it is always nice when our customers notice. We hope you'll continue to enjoy Cozy Glow products in the future, thank you again for taking the time to leave this review!
Would recommend!
Really pleased, exactly what I was looking for!
Easy to use website, fast delivery and well packaged. Thank you!
3 September 2019
Unprompted review
Reply from Cozy Glow
Hi Rebecca,
I'm so glad you're pleased with your purchase!
We also want to make sure that the website is easy for everyone, including those who are new to Cozy Glow. If there's anything about the site that doesn't work for you or if you need help finding something, please don't hesitate to reach out via email at info@cozyglow.co.uk or by phone.
Amazing products and amazing service
Amazing products and amazing service! Highly recommended as a gift or just a little treat for yourself! Keep up the great work!
1 September 2019
Unprompted review
Reply from Cozy Glow
Thank you so much for the review! We're thrilled that you love your Cozy Glow products and we hope to hear from you again soon!
Really lovely little shop in Coulsdon
Really lovely little shop in Coulsdon. I love their selection of candles and gifts. I’ve bought several of their natural soy candles, they smell amazing. Pumpkin spice is my favourite. Well worth a visit and supporting our local businesses. I hope this one stays as it I love the things in there.
31 August 2019
Unprompted review
Reply from Cozy Glow
Hi Lorraine, thanks so much for your review of our shop! We're glad to hear that you've enjoyed the candles and gifts in store. Our goal is always to provide a positive experience for all visitors.
We have some exciting plans coming up, including an upcoming expansion into new product categories which will offer something for everyone. As always, we'll be sure to keep you updated with any changes via email and social media channels if this should happen soon. Please feel free to reach out anytime with feedback or questions about what's happening at Cozy Glow!
I Have been to the Cozy Glow shop many…
I Have been to the Cozy Glow shop many times and have had nothing but excellent service and politness from either of the young men that serve me , and if there was anything that i wanted and wasn't in the shop , they would order it for me , from the amazing candles to the perfumes it has never been any trouble for them , A big Thank You Cozy Glow .
31 August 2019
Unprompted review
Reply from Cozy Glow
Hi Carol,
Thank you for the review and the kind words. We're happy to hear that you've had such a great experience with us!
Customer service alone is incredible!
Customer service alone is incredible!
There are some days where I will just pop into the shop for a chat and the two young men that work there are so pleasant. All of their products especially their candles are wonderful! They're natural which to me is already a massive plus! The smells fill up the room for hours on end. My particular favourite is the Pumpkin Spice. It just is a wonderful reminder that winter is coming (my favourite season) If I've ever had a problem they are always quick to put it right. A wonderful small business helping its local community.
30 August 2019
Unprompted review
Reply from Cozy Glow
Thank you so much for your review Eliza! We're so happy to hear that our customer service and products are making such a difference in your life. We love hearing about the moments when we can add happiness to someone's day, which is why we work hard at being there for people whenever they need us.
We hope this means you'll come back soon and visit us again :)
Try another brand.
Candles do not stay alight for longer than 30 minutes before going out. Bought 3 large candles,
same issue with all 3, have been trying to get replacements for over 2 months. Customer services is terrible.
30 July 2019
Unprompted review
Reply from Cozy Glow
We're sorry to hear that you had issues with your candle, we would like to investigate your issue further with you if you'd like to contact us.
Absolutely fantastic and consumer…
Absolutely fantastic and consumer friendly service. Spent time helping with my specific questions relating to the scents of their soy candles. Nothing was to much trouble and I’m hoping the scents are as great as their customer service thanks
28 July 2019
Unprompted review
Reply from Cozy Glow
Thank you Bria for your kind words. We're so glad to hear that our customer service team was able to help you find the perfect scent for your home!
Reply from Cozy Glow
Thank you for your review! We are so happy to hear that you love Cozy Glow and want to support our small business. Thank you again for choosing us, we really appreciate it.
Reply from Cozy Glow
Thank you so much for your review, Mrs. Smith! I'm glad to hear that the product arrived promptly.
We sincerely appreciate all of our customers' feedback on their experience with Cozy Glow products - it's what helps us grow and improve as a company. We hope to continue providing quality products at an affordable price while maintaining excellent customer service, which is why we're always listening closely for any suggestions or comments about how we can do better.
Lovely candles and super service
Lovely candles and super service, thank you.
30 May 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review Anna, it's always a pleasure to hear from our customers.
I'm so glad that you were happy with the candles and service - we're committed to providing both! If there is anything else I can do for you in the future please don't hesitate to let me know.
Cozy glow is a lovely shop
Cozy glow is a lovely shop, ran by kind, genuine, friendly guys. All of their candles smell absolutely amazing, last really long and fill the room with a gorgeous scent. They always stock the best little bits and bobs that are perfect for gifts to yourself and others!!!! Also the room sprays are so heavenly! Seriously can’t recommend this gem of a shop enough! Xx
25 May 2019
Unprompted review
Reply from Cozy Glow
Charlyy, it's wonderful to hear that you enjoyed your visit to Cozy Glow! Thank you for taking the time to leave a review. I'm glad that our candles and room sprays pleased you too. We take pride in providing an inviting atmosphere with quality products at fair prices - and we're so happy to know they were appreciated by someone as lovely as yourself.
We hope you'll come back again soon!
Amazing shopping experience from start…
Amazing shopping experience from start to finish. Love the handmade candles they smell amazing. The new bath products are so frequent and relaxing. I also ordered some frames from the home section they came quickly and are lovely. Great website will definitely be using again. Highly recommend
22 May 2019
Unprompted review
Reply from Cozy Glow
Thank you so much for your review of Cozy Glow, Stephanie! I'm so glad to hear that we made your shopping experience a great one. We're always looking for new ideas and suggestions on how to improve our site and products, so please feel free to reach out with any feedback or questions at anytime.
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