Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
(4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirec... See more
I've been researching the different CPAP cleaners available. It seems that most products require a couple of different steps to accomplish the cleaning cycle. Disassembling the mask, a separate pro... See more
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be he... See more
Company replied
Company details
Information provided by various external sources
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- 800-497-4904
- sales@cpapdirect.com
- cpapdirect.com
4.8
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great pricing and incredibly fast…
Great pricing and incredibly fast shipping. Exactly what I ordered.
20 December 2020
Don’t fear the setup
We have only been using the SoClean for a week, but once we got over our initial fear of setting it up (thank you YouTube), it really seems to be the promised simplicity of use
20 December 2020
Reply from CPAPdirect.com
Hi Mary Jo - we are very sorry about the delay with this order. We handed it off to USPS on 12/6 and they obviously took their time getting that to you. Normally, they are quite good, but recently we've seen a spike in delayed packages. I wish there was something we could do. I will be making an adjustment to your order which you should see shortly.
Looks like it was delivered 12/18.
Shipping
Capap direct shipped right away.However I paid for 2Day priority shipping and the package took almost 3 weeks to arrive.
18 December 2020
Reply from CPAPdirect.com
Hi Robert - We are very sorry for that delay in getting the item to you. We handed it off to USPS on 12/4 and it would seem their logistics channel was not able to deliver until 12/14. Far too long and something I wish we could control. I will be making an adjustment to your order which you should see shortly. COVID and the holidays has really taxed our carriers. If you have any questions, please feel free to reach out to us.
Easy Ordering
No issues navigating the site and ordering what I wanted. No info was provided on how to apply for the rebate but I found it on the SoClean site.
17 December 2020
delivered faster than expected.
14 December 2020
No problem ordering on line
No problem ordering on line, everything went great and delivery was as fast as they said it would be.
I would not hesitate to order with with them again.
13 December 2020
My experience could not have been…
My experience could not have been better. I received my order in 2 days - it may have been less. Great company to do business with. They also offered a one year warranty on the product I ordered which was the first reason I chose them. They were great!
Evy Sutphin
12 December 2020
Fast service
Fast service. Great selection at discounted prices.
Very responsive customer service.
12 December 2020
As good as it gets
Great product options, best costs and fast deliveries - as good as it gets.
12 December 2020
Great company
Products as described. Easy navigation on their website. Prompt delivery. Reasonable prices.
11 December 2020
Unprompted review
Cpap Pillow 2.0
These pillows are absolutely amazing. They are so comfortable as well as very supportive. They make sleeping with cpap equipment so much easier and I don’t wake up with a stiff neck anymore. This company also ships very fast. Thankyou so much.🤗
11 December 2020
Was very pleased with my transaction
Was very pleased with my transaction. I have used them before.
10 December 2020
I was pleasantly surprised how quick my…
I was pleasantly surprised how quick my supplies arrived.
10 December 2020
Excellent service
Excellent service! Just wish items weren't so dang expensive for us uninsured individuals. ☹
10 December 2020
very happy
very happy with the fast shipping, item quality, good packaging and indeed reasonable price compared to many suppliers and online sellers.
I live outside the US, bought this item and had Aramex (post forward company) ship it to me.
last but not least i owe Jane a lot for communicating with me and making things easy!
8 December 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.