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CPX Research Reviews 2,582

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TrustScore 4 out of 5

4.2

Market researcher
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly. Many people highlight the staff's dedication and positive attitude, noting their attentiveness and willingness to assist. The prompt response times are frequently mentioned, with many users receiving replies within minutes or hours, which greatly impresses them. However, some customers have expressed dissatisfaction with the user experience and website. These individuals occasionally encounter technical errors that prevent them from receiving rewards after completing surveys. Others report being disqualified from surveys after investing significant time, or finding that survey questions are repetitive or overly complex.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team's quick... See more

Response time

People report positive experiences with response time. Many customers appreciate the quick and helpful... See more

Staff

Consumers find staff to be positive, helpful, and efficient. Many reviewers praise the support team for being... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the smooth... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise it as a great site, even calling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The platform is helping us out of many way which most of us can't get to notice, let's learn more while earning our rewards and more by the terms and policies. This also gives us opportunities to... See more

Rated 4 out of 5 stars

CPX surveys work well and track correctly. However, a partner app using CPX surveys — GREWARD (DCD Media) — completely stopped paying users, including my own pending $70 payout. This reflects... See more

Rated 5 out of 5 stars

The "CPX Research Customer Happiness Team" member gave me the credit I should have received if the alchemer.eu survey system had worked properly. There’s room for improvement, but I’m giving five star... See more

Rated 5 out of 5 stars

The surveys are high quality, functional, and rewarding. Payouts are fast. Check under PROMOTIONS, in your email, if you can't find your PayPal rewards. Fast and easy, after typing, verifying, your P... See more

Company details

  1. Market researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent experience

In the years I've worked with this survey company, I can say that I've had a very good experience. Even when I've had some payment issues, their team responds to my tickets quickly and very kindly. I highly recommend them.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

No words to express my gratitude. My issues are solved instantly and i receive my incentive in no time. My sincere thanks goes to admin and co-staff of cpx.research.com

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Express an opinion

I was very pleased with dealing with this company, especially the team; they were very attentive and responded to inquiries quickly. I appreciated that. Thank you, and I wish you continued success and brilliance.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I was assisted by Monchito

I was assisted by Monchito. He reviewed my issue and aptly corrected it. The automated email gave an estimate of five days for a response, but he replied within 15mins easily. Upon review, he credited my points for my efforts. I appreciate the quick response and assistance.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

CPX Research is a distinctive platform…

CPX Research is a distinctive platform from any other survey provider. They have a professional Admin and Support Team that responds to users' inquiries, such as technical issues, and compensate users' effort accordingly. This is the proof of the bond of trust between survey users and the survey provider.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

CPX is amazing!

CPX is a great survey provider, and even if there are issues from time to time, support is always super fast and helpful!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

5stars

okay, though I don't get as many surveys because of my region,but whenever I get one, it's top Notch!
Haven't got enough surveys but still deserve 5 star
Support team response is Swift!

2 December 2025
Unprompted review

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