A second purchase of these masks - we find them comfortable and reassuring. Have also purchased some for an elderly family member. Prompt delivery.
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I have routinely bought these FFP2 masks from the beginning of the pandemic and found them very comfortable to wear for 6 hour shifts. However recently the packaging has changed, not a problem but als... See more
I paid for the fastest delivery option but it took ages to ship and only just arrived in time, creating stress. Also I made two different purchases and paid shipping twice (because it wasnt clear at c... See more
Company replied
Arrived promptly, a well fitting mask with the benefit of my glasses not steaming up! One small problem, the ear strings are too short so my earlobes are bent forward, not a problem for a quick dash i... See more
Company replied
Company details
Information provided by various external sources
Cradle supplies a range of premium protective face masks to help prevent the spread of Covid-19. For every KN95 mask sold we make a donation to the NHS Charities Together fund to support NHS staff caring for Covid-19 patients.
Contact info
United Kingdom
- 0333 050 4284
- info@cradlemasks.com
- cradlemasks.com
No recent history of asking for reviews
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Excellent customer service!!
This company are spot on for customer service! I had an issue with Royal Mail and this company dealt with it immediately, I was really impressed! It’s very rare to have that level of service so I give them 5stars! I bought the FFP2 masks for travelling, they fit really well, very comfortable although would be nice to have a smaller version for a woman as it does feel like it covers my entire face. Otherwise it’s perfect, will recommend to friends and family

Reply from cradlemasks.com
Swift, responsive service
After buying an anti-viral mask recently I contacted the company for some additional information and advice. Cradle Masks responded swiftly, offering practical help and going far more than the extra mile. Thank you for an excellent service.

Reply from cradlemasks.com
Good for protection
These masks are very well made
These masks are very well made. I have bought others of the KN95 type and the metal strip that allows you to pinch across the bridge of the nose has come off after a short time. Both my husband and I used only these masks at the start of the pandemic and they gave us excellent protection and continued to remain in new condition throughout the time that they were being used. The only reason we deviated from these was because we were given another brand.
Quick delivery
Quick delivery. Mask is good quality. Only wish I’d have ordered more than one.

Reply from cradlemasks.com
Very slow to ship, no apology for this
I paid for the fastest delivery option but it took ages to ship and only just arrived in time, creating stress. Also I made two different purchases and paid shipping twice (because it wasnt clear at checkout from the shipping option titles that one was much faster) and both arrived in the same box but I've not been offered a shipping refund. That being said the product itself was perfect.

Reply from cradlemasks.com

Reply from cradlemasks.com
Fits beautifully
Fits beautifully - really does ‘cradle’ my face, and feels very comfortable. I’ve not worn it for hours, as I’ll need to when I return to the classroom, and I don’t know if my glasses will steam up (!) but fingers crossed not

Reply from cradlemasks.com
My Dear,
My Dear,
I can't breath when I'm wearing the mask, it appears to me more as a piece of decoration than an effective protecting mask!
Yours,
John Dekelver

Reply from cradlemasks.com
Easy ordering. Top Quality Masks
Easy ordering, fast delivery
Face masks look excellent quality, and give perfect close fit.
Feel far safer now, I believe the better, high grade masks are going to be required for some time to come.
Mike Reynolds

Reply from cradlemasks.com

Reply from cradlemasks.com
Terrible customer service
CAN I PLEASE HAVE MY REFUND!!!
I replied to your email at the time to say ,I could not log into my account, it kept saying my account does not exist. I tried many times.
for every 3-4 emails I got one reply. The last email telling me you cancelled the subscription, I had clearly asked you about returning the unopened package.
As for ViralOff masks, is this just one?
Why do you reply straight away when I put n a feedback?

Reply from cradlemasks.com
Good quality with adjustable strap to…
Good quality with adjustable strap to achieve a good fit.
Service with a smile
I had a problem because I misunderstood part of my order routine ant they were extremely helpful in solving my problem for me

Reply from cradlemasks.com
Delivered promptly and are exactly as…
Delivered promptly and are exactly as described. So pleased to have invested in the high end mask, particularly for my 91 year old mum.

Reply from cradlemasks.com
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