Craft Hub Reviews 

The acrylic sun catcher product is beautiful and fun to assemble! Unfortunately their customer support is unknowledgeable on basic things like how many specific pieces are in a specific puzzle. It felt like any email I sent wasn’t read by the team at all even though they responded promptly (with something relatively unrelated to what I said). I ended up taking a few hours to build the puzzle to confirm all the pieces were there before I gift it to someone.

I just placed my order but forgot to include my unit # with my address. I was contacted immediately by a lovely lady and she helped me get it all figured out before my items shipped. Her customer service was above and beyond. I am sure once my items arrive I will be beyond pleased with them as well!

I ordered two puzzles from Crafthub.
They followed up with me to check to see if my address was a house or an apartment, which was great.
Then asked about my choices and gave me an extra code should I want to make another purchase. I feel this company went above and beyond to make sure I was happy with my purchase and I will absolutely review the puzzles when I receive them.
Great job Crafthub

I love Craft Hub! Ive bought both acrylic and wooden puzzles and enjoyed every one. The quality is outstanding, colors vibrant and distinct.
The customer service is amazing!

Great customer service and nice recommendations if looking for other products!

Super easy ordering with shop payment and beautiful products. Can't wait for my mom to open on Christmas she is going to love it

This company has a wonderful selection, easy to navigate their website, and representative contacted me after purchase to confirm things and to see if we needed anything else. Excited to see all of the sun catchers we purchased.

Just totally awesome, pure brilliant.

Not only the price and selection, but speaking to customer service was amazing. I will be returning for other purchases.

The website was easy to navigate. The discounts were amazing. I chose this for a new hobby. As soon as I ordered, Brooke reached out personally to thank me and help. Im very satisfied. Can't wait to work on my. Vibrant tree, the tree of life. Thank you.

Danielle was very kind and reached out right away about my order. Very excited to give these as christmas gifts to my family and friends!!

I originally had no intention of leaving a negative review. I had decided to move on from this experience, but after being specifically asked by Craft Hub to share my feedback, I figured I would do exactly that.

My order was marked as delivered, but the delivery photos showed that the package had been left unsecured in a common area of my apartment complex rather than placed inside the secure parcel lockers. I never received a locker notification, and my package was nowhere to be found.

I contacted Craft Hub, provided photographic evidence, and explained the situation in detail. What followed was an incredibly frustrating series of emails in which I repeatedly had to follow up for updates and request a resolution.

Despite having already explained that my package was not properly delivered, I was eventually advised to check with neighbors, family members, or my mailbox. I was then told I would need to obtain an official non-delivery statement before they could continue reviewing my replacement request.

At that point, I felt like I was doing more work to resolve the issue than the company I had purchased from.

To be fair, the customer service representative was consistently polite. However, politeness means very little when it isn't accompanied by meaningful action. I was repeatedly thanked for my patience, but patience was apparently the only thing being offered.

Ultimately, I located the package myself. Craft Hub did not resolve the issue, arrange a replacement, or provide any meaningful solution. I notified them that I had found it and thanked them for their time.

I was prepared to leave the entire experience behind until I received an email asking me to leave a Trustpilot review.

So here it is.

I understand that shipping mistakes happen and that the delivery carrier bears responsibility for how a package is delivered. My disappointment is not simply that something went wrong. It's how Craft Hub handled the situation once I brought it to their attention.

Customer service should be measured by how effectively problems are handled, not just how politely someone responds to an email.

I'm glad I eventually received my order, but I have very little confidence in what would have happened if I hadn't found it myself.

Based on this experience, I would be hesitant to order from Craft Hub again.

Great customer service.
Friendly and easy service.

I made a mistake in the ordering process and rnded up ordering two of thesame suncatchers. I found the ordering process long and frustrating getting through all the special offers and possible discounts. BUT was very impressed with the speed and responsiveness of Arjian E in customer service department. One email explaining the problem and it was taken care of.

Friendly service, beautiful piece

I ordered a bunch of the sunbathers and was notified they were delivered on 11.01.26. I waited til today 11.04.26 to see if they’d show up. i emailed saying I didn’t get them and nothing was on my cameras. They basically blew me off and for me to contact the carrier. That’s their responsibility.

Very informative and helpful service representative. Products look beautiful and hope thd finished product is the same. The perfect Christmas gift for the jigsaw puzzles.

Victoria is such a sweetheart! She immediate contacted me to ensure that I had everything to make a beautiful Christmas gift for a dear friend. She even extended an extra discount so I could afford a second one. She's very special! I'll definitely buy again.

CraftHub person Susan reached out to me via text, the very morning after I placed my order PLUS helped me to order another item that I wanted but had missed. Great customer service fast & knowledgeable WITH non-pushy sales help? Yes please 🙂

Great for puzzle lovers. So many good choices.
Very helpful communication with customer service.
Recommend 10/10