Craft Hub Reviews 

2,805
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 581 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product selection and the incredibly helpful support team that proactively reaches out to verify order details and ensure everything is correct before shipping. Consumers find the unique puzzles extremely engaging, visually stunning, and wonderful to build as special gifts for their friends and family members. Some reviewers were not happy with delivery delays, noting that their packages sometimes took a very long time to arrive, experienced tracking issues, or got lost in transit. Some people also felt that certain items featured a lower quality than advertised or arrived incomplete with missing parts.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing delight with the beautiful designs and high... See more

Order

Customers had ambiguous experiences with order, as people praised fast delivery and helpful support agents... See more

Customer service

Clients share positive opinions on customer service, highlighting fast responses and personal interactions... See more

Quality

People report positive experiences with quality, highlighting that the items are beautifully designed, fun to... See more

Response time

Users describe ambiguous interactions with response time, as many reviewers report extremely fast replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I barely had submitted my order when I got a text from Craft-Hub, asking questions to give them information as to how they will make this product. Usually I get no texts and wind up getting a product... See more

Rated 5 out of 5 stars

My first order was fast and convenient. The second order has been helped a lot by Sandra! She recommended items that my niece might like and helped me with a discount code. Awesome experience!

Rated 5 out of 5 stars

Your site was perfect. My mom's in a nursing home and needed gift ideas for friends. Your sun catchers puzzles were our pick. Jodi our representative was also amazing, from verify my address to making... See more

Rated 5 out of 5 stars

The puzzle arrived quickly in good shape. I was able to put the puzzle together fairly easily and it was beautiful. I had a little confusion about putting it together. I emailed Craft Hub Support. The... See more


Company details

  1. Craft shop
  2. also in
  3. Art Handcraft

Written by the company

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,805)

616 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful, unusual puzzles

The puzzles don't look like regular puzzles, they look like stained glass. I decided to try two of them. Someone from the company got in touch with me to confirm my address and to talk about them. Adding the little personal touch means a lot to me. Keep up the good work.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with an overcharge on my credit card. The customer service dept responded quickly. The problem turned out to be on the credit card not Craft Hub. So far so good!!

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Great deals, amazing service

Craft Hub not only had some amazing deals, but Gabriella messaged me within minutes of placing my order to clarify details - incredible customer service! I will absolutely be back

31 October 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a sun-catcher and within 5…

I purchased a sun-catcher and within 5 mins I received a text from the owner making sure the mailing address was correct and easily accessible. The price of the item was exceptionally cheap and the owner also gave me a discounted code. One of the best I've ever dealt with, beyond question!!!

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Lovely, respectful person. Great Company!

Ordered a few things on Craft Hub and Gabriella text me and helped me order some more stained glass hangers. She was very helpful and kind and respected my personal options. Highly recommend this person and give her a heads up! Thanks Gabriella for the discount code and fixing my address.

31 October 2026
Unprompted review
Rated 5 out of 5 stars

Puzzle

I was blown away with a quick response and the excellent service! When I finish the puzzle am so sure it’s going to be awesome. Thank you Anna Joana and CraftHub

29 October 2026
Unprompted review
Rated 5 out of 5 stars

I love these puzzles

I love these puzzles! Great value and very good quality. I've done the wooden puzzles before but I'm trying the acrylic suncatchers. Customer service is also top-notch. Can't wait!

29 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look