Craft Hub Reviews 

The vendor got a hold of me 12 hours after my order was placed to follow up and had helpful suggestions. They were easy to deal with. I did have a problem with the billing and haven't heard from customer service about that yet - but I think the products are going to be perfect for my Christmas list.

Our Harry Potter The Great Hall book nook had a missing part. Anna Joana quickly helped us obtain the missing part. Quick response and solution!

Not only does the puzzle look amazing, but customer service is great too! They reached out to me to clarify a detail prior to shipping.

I bought a jigsaw puzzle which was advertised as being 'crystal clear acrylic' which would light up when the sun shone through it. IT is opaque, NOT crystal clear and the sun can NOT shine through it. Very ordinary and very expensive considering it didnt work. We complained and were told we hadn't peeled the sheet off, but this is not true. We are very cross as we also bought one as a gift and it was a damp squib.

They are great at customer service. Arijan was very helpful and accommodating.

Fantastic service from Renèe. I can’t wait for my puzzle to arrive 😊

Customer service here is very prompt and helpful. I had a few questions on placing my orders and they answered and resolved my issues the same day. I can't wait to see the puzzles I chose for gifting season!

Easy to order. Helpful advice. Fun to make. Look lovely outside.

Excellent salesmanship.

Smooth check out and wonderful customer service experience!! Gabriella was very helpful, kind, and informative. Purchased a fee puzzles as gifts. Will be back to purchase more!!

BEWARE of this company in Singapore!!! I ordered a set of 6 acrylic puzzles to give as Christmas Gifts. Puzzle boxes arrived in a thin plastic bag w 2 of the puzzle boxes DAMAGED. There was a note from a neighbor alerting me to very dangerous delivery currier Crafthub chose to use. Crafthub REFUSED to REPLACE the damaged items & said it was not their fault! Flimsy thin boxes the puzzles are in, THEIR choice in a currier I have never heard of, NO return option on their website! I contacted them via email FOUR XS re the damaged items with NO REPLY until I filed a dispute w my CC Company. AVOID THIS COMPANY. DAMAGED GOODS FROM SINGAPORE.

I’ve always liked ordering from Craft Hub. They have some nice ideas. Only problem is everything is in USD so I have to watch my budget in AUD. Not a Craft Hub issue as such. I really appreciated David today who helped with an order and added other things at a discount.

Fast and helpful response from Michelle. Much appreciated.

I bought one of the acrylic stained glass looking puzzles and was very excited about it. I didn't have all of the pieces though and it was very frustrating. I let them know my problem and they are sending me a new puzzle. They were very good with this customer service, which is getting more and more rare. I'm excited to put my new puzzle together.

The customer service from Gabriella has been amazing. Very professional, friendly and understanding. Highly recommended for your puzzle loving family and friends.

Very helpful and offered suggestions. I’m excited to receive the product.

Fantastic product's and great customer service. Highly recommend

Amazing service by Marilyn who has exceeded all expectations. Thank you Marilyn for your gentle and caring nature. I am so blessed to receive such care.❤️

Shortly after placing my order I received a text message from Gabriella offering me a discount on my order and offered any help on my future orders!! I was so touched and look forward to future orders!!! I give this company/website 5 stars!! ⭐️⭐️⭐️⭐️⭐️💛💛💛💛💛

Great sales, personal follow up, extra offers! That's true customer service!