An outright nucience ! I don`t know how they got my eMail address but I now get spammed by them incessantly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered an item for my wife and quickly received a confirmation email with tracking number. It hadn't arrived after a few days and I noticed the delivery company website details were missing so I e... See more
Company replied
I’d never heard of this company before but I was looking for a Sizzix electric die cutting machine. Everywhere I looked they were all very expensive, I looked on Craftelier and found exactly what I wa... See more
Company replied
I’m based in the Highlands of Scotland and have used Craftelier for some time. They have a huge range of products at very competitive prices. Their customer service, when required, is excellent. Deliv... See more
Company replied
Company details
Information provided by various external sources
We are your online store for scrapbooking and crafts in general. Get your scrapbook materials or your Fofuchas dolls here at the best price.
Contact info
United Kingdom
- craftelier.com
4.2
Great
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 36% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products at great prices
10 June 2023
Reply from Craftelier
Thank you so much, Susan Robinson! We truly appreciate your kind words and are delighted to hear that you are satisfied with our good products at great prices. Happy crafting!
The paper packs that I ordered are…
The paper packs that I ordered are beautiful. Easy to put the order in. The order took rather a long time arriving and I wasn’t informed the delivery date, they just arrived.
4 June 2023
Reply from Craftelier
Hi Sylvia,
Although many weeks have passed since you received the order, we didn't want to miss the opportunity to answer your comment, and to thank you for trusting our service and products.
The tracking of our orders is our Achilles heel, we will try to ameliorate on that and to find a way to keep the customer always informed. Meanwhile, do not hesitate to contact us, and our Customer Care will try to give you all the information we have.
Kindest regards.
Great items purchased
Great items purchased. Lots of choice. The 9nly down side is the length of time it takes for delivery
4 June 2023
Reply from Craftelier
Dear Karen,
Although many weeks have passed since you received the order, we didn't want to miss the opportunity to answer your comment, and to thank you for trusting our service and products.
The tracking of our orders is our Achilles heel, we will try to ameliorate on that and to find a way to keep the customer always informed. Meanwhile, do not hesitate to contact us, and our Customer Care will keep you informed.
Kindest regards.
Good price and nice product 😊
10 June 2023
Reply from Craftelier
Thank you, Cindy Ayling, for your kind words! We appreciate your support and are delighted to hear that you are satisfied with our competitive prices and quality products. Happy crafting!
Such a wonderful range of quality products.
Such a wonderful range of quality products. I wanted everything, and the prices were very reasonable as well.
But what really sets Craftelier apart, is their excellent customer service. It made me feel very special and nothing was too much trouble. Thank you so much.
10 June 2023
Reply from Craftelier
Thank you so much, Joanne Darwish! We are delighted to hear that you enjoyed our wide range of quality products and reasonable prices. We strive to provide excellent customer service and are thrilled to have made you feel special.
First class service.
10 June 2023
Reply from Craftelier
Thank you so much, Bjorn Thorndike Keane! We're thrilled to hear that you had a first-class experience with us. Your support means the world to us!
Great service
Great service, fast and reliable delivery, lovely surprise gift, they are great.
10 June 2023
Reply from Craftelier
Thank you so much, Josip Kokot! We appreciate your kind words and are thrilled to hear that you had a great experience with our service. Enjoy your lovely surprise gift!
Good experience
I got all my things and they were well packed. My only thing challenge was not knowing when it was arriving. Still, it arrived and everything is perfect.
9 June 2023
Reply from Craftelier
Hi Christina-Claire,
Although many weeks have passed since you received the order, we didn't want to miss the opportunity to answer your comment, and to thank you for trusting our service and products.
The tracking of our orders is our Achilles heel, we will try to ameliorate on that and to find a way to keep the customer always informed. Meanwhile, do not hesitate to contact us, and our Customer Care will keep you informed.
Thanks again!
Love all what you sell and service is…
Love all what you sell and service is great. Shipping is fast. Thank you for everything ❤️
2 June 2023
Reply from Craftelier
Thank you so much for your kind words, Tiina! We're thrilled to hear that you love our products and that our service and shipping have met your expectations. We truly appreciate your support ❤️
My first order took nearly three weeks…
My first order took nearly three weeks to arrive, but as it had to go from Spain to the UK, that's not the problem of Craftelier I guess. They had colours that I wanted, so that was good, and I did get it in the end.
Thanks!
10 June 2023
Reply from Craftelier
Hi Mrs. Michelle Seelhoff,
Although many weeks have passed since you received the order, we didn't want to miss the opportunity to answer your comment, and to thank you for trusting our service and products.
Sometimes parcels need a little bit more to be delivered due to the time they spend in Customs, which is not under our control, but our Customer Care is always happy to help and to give all the information we have.
Thanks for your understanding and happy crafting!
Last mile carrier’s went out of…
Last mile carrier’s went out of business with my parcel in their possession contacted Craftelier their response was great and I had my parcel in next to no time
27 May 2023
Reply from Craftelier
Thank you, John Morris, for your kind words! We're thrilled to hear that our response was great and that you received your parcel quickly. We appreciate your support and hope you enjoy your products from Craftelier.com!
So easy to order online and the…
So easy to order online and the delivery was really fast, many thanks
8 June 2023
Reply from Craftelier
Thank you, Julie Lombard, for your kind words! We're thrilled to hear that you had a great experience ordering from us at Craftelier.com. We appreciate your support and look forward to serving you again soon!
Craftelier is my go to company
Very happy with everything I order from Craftelier. Never been disappointed yet. The amount of merchandise they stock is exceptional. Happy to wait for a delivery from them. They're my go to company
7 June 2023
Reply from Craftelier
Thank you so much, Carol! We are thrilled to hear that you are happy with your orders and that we have been able to meet your expectations. We truly appreciate your support and look forward to serving you again soon.
Excellent customer service
Excellent customer service, they went above and beyond to accommodate my request.
1 June 2023
Reply from Craftelier
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. It was our pleasure to assist you with your request. Happy crafting!
Beautiful quality goods
Beautiful quality goods, however delivery very slow. Still haven’t received my order which is a bit disappointing.
8 June 2023
Reply from Craftelier
Dear Carol McDowell, Thank you for your kind words about our beautiful quality goods. We apologize for the delay in delivery and understand your disappointment. We appreciate your patience and assure you that we are working hard to resolve this issue.
Reply from Craftelier
Thank you so much, Petra! We're thrilled to hear that you're happy with the quality of our items and our speedy delivery. Your support means the world to us!
Another great order from Craftelier.
Another great order from Craftelier.
I've ordered several times from them and they're always great. The products are well packaged and arrive safely to the UK. Prices are always good and the range they offer is fantastic. A really great store for all your crafting needs.
6 June 2023
Reply from Craftelier
Thank you so much, Ms Spear! We truly appreciate your continued support and kind words. It's wonderful to hear that you have had positive experiences with our products and delivery. We're here to fulfill all your crafting needs!
Great selection of products…
Great selection of products competitively priced. Goods well packaged and communication was excellent.
31 May 2023
Reply from Craftelier
Thank you so much, Noah's Grandma, for your kind words! We're thrilled to hear that you enjoyed our wide range of competitively priced products. We take pride in our packaging and communication. Happy crafting!
Great products at good prices
Great products at good prices. Also kept informed with delivery tracking.
29 May 2023
Reply from Craftelier
Thank you, Anita! We are delighted to hear that you love our products and appreciate our delivery tracking. Your support means the world to us!
I Love Craftelier
I Love Craftelier. Quality craft products at a reasonable price. 100% Recommended
31 May 2023
Reply from Craftelier
Thank you so much for your kind words, S V! We are thrilled to hear that you love Craftelier and find our craft products of high quality and reasonably priced. Your recommendation means a lot to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.