An outright nucience ! I don`t know how they got my eMail address but I now get spammed by them incessantly.
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I ordered an item for my wife and quickly received a confirmation email with tracking number. It hadn't arrived after a few days and I noticed the delivery company website details were missing so I e... See more
Company replied
I’d never heard of this company before but I was looking for a Sizzix electric die cutting machine. Everywhere I looked they were all very expensive, I looked on Craftelier and found exactly what I wa... See more
Company replied
I’m based in the Highlands of Scotland and have used Craftelier for some time. They have a huge range of products at very competitive prices. Their customer service, when required, is excellent. Deliv... See more
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Company details
Information provided by various external sources
We are your online store for scrapbooking and crafts in general. Get your scrapbook materials or your Fofuchas dolls here at the best price.
Contact info
United Kingdom
- craftelier.com
4.2
Great
8k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 36% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery a bit confusing
I received my Hobonichi Cousin today. I’m really happy with the order and Craftelier’s prices are very good so I didn’t spend as much as I would’ve somewhere else.
Now for the negative. The delivery took long, which is okay because it came from Spain, but I was supposed to get tracking once it reached the UK and I didn’t. The tracking they sent once I placed my order didn’t work and when I emailed asking if my parcel will be here soon, that’s when I got tracking and i found out my parcel was in the uk a few days ago. I don’t like how confusing it is. I also don’t think I want to wait for so long again.
3 June 2023
Unprompted review
Reply from Craftelier
Hi Emillie,
Although many weeks have passed since you received the order, we didn't want to miss the opportunity to answer your comment, and to thank you for trusting our products.
If you ever have trouble with the tracking of your order do not hesitate to contact our Customer Care. The tracking might be tricky and we will be happy to help.
Thanks for your understanding.
Reply from Craftelier
Thank you so much for your kind words! We are thrilled to hear that you are happy with your purchase and that the delivery was fast. We truly appreciate your support!
I'm happy with the e-shop
I'm happy with the e-shop. Super selection of merchandise at a super price. And transport to the Czech Republic is unrivalled.
27 May 2023
Reply from Craftelier
Thank you so much, Helena Vítková! We're thrilled to hear that you're satisfied with our e-shop. We appreciate your kind words about our wide selection of merchandise and unbeatable transportation service to the Czech Republic.
I was really pleased with how easy it…
I was really pleased with how easy it was to use the website but I still haven’t received my order and it’s been nearly a month. Apparently the delivery company have shut down and I should have it sometime in the next week but it’s been a ridiculously long wait and I’m still not convinced it will actually arrive. It was quite expensive too.
24 May 2023
Reply from Craftelier
Dear Alison,
Although many weeks have passed since this issue happened, we did not want to miss the opportunity to publicly apologize to you.
Sometimes parcels need a little bit more to be delivered due to the time they spend in Customs, which is not under our control, but our Customer Care is always happy to help and to give all the information we have.
Thanks for your understanding.
the little drawer unit was exactly what…
the little drawer unit was exactly what i was looking for to put all my bits and pieces for sewing into.And it got here very quickly
31 May 2023
Reply from Craftelier
Thank you so much, Anne O'Byrne! We're thrilled to hear that the little drawer unit was just what you needed for your sewing supplies. We appreciate your kind words and are glad it arrived promptly. Happy crafting!
Reply from Craftelier
Thank you, Lee Perry! We apologize for the delay in postage, but we're glad it was worth the wait. Your satisfaction means a lot to us. Happy crafting!
Everything was perfect!
23 May 2023
Reply from Craftelier
Thank you so much, Silvia Pierobon! We're thrilled to hear that everything was perfect for you at Craftelier.com. Your satisfaction is our ultimate goal. Happy crafting!
Always excellent.
Always excellent.
I can always get what I want and the items always arrive safely and well packed.
23 May 2023
Reply from Craftelier
Thank you so much for your kind words! We strive to provide the best shopping experience and ensure that your items arrive safely. We appreciate your continued support!
Got a bunch of Claire fountaine papers…
Got a bunch of Claire fountaine papers for pastel for a very good price and they arrived in flat packaging, was worried they’d be rolled up. Will def buy again!
30 May 2023
Reply from Craftelier
Thank you so much for your kind review, Anne Marie! We're thrilled to hear that you loved our Clairefontaine papers and that they arrived in perfect condition. We look forward to serving you again soon!
Everything arrived in good orderin nice packaging. Thank you for the gift too. I recommend them.
Everything arrived in good order, in nice packaging. Thank you for the gift too. I recommend them.
30 May 2023
Reply from Craftelier
Thank you so much, Eszter, for your kind words and for recommending us! We're glad to hear that everything arrived safely and that you liked the packaging. Enjoy your gift!
Great prices and fast delivery
22 May 2023
Reply from Craftelier
Thank you so much, Ann! We're delighted to hear that you found our prices great and our delivery fast. We appreciate your kind words and hope to serve you again soon!
first class
ok so the craftelier website is fantastic lots of items i cannot find elsewhere but the delivery experience wow so well packed and the items in perfect condition and a lolly pop first class and then some
16 May 2023
Reply from Craftelier
Thank you so much, Sheena Wilson, for your kind words and support! We're thrilled to hear that you had a fantastic experience with Craftelier. We truly appreciate your feedback and hope to continue serving you with top-notch products and service. Enjoy your crafting!
Big shot switch plus
Big shot switch plus. Ordered on Craftelier .com and received by courier within 10 days( including a bank holiday).No extra charges as came from spain ,within the EU. Excellent price point .My son enjoyed the pop:).
29 May 2023
Reply from Craftelier
Thank you so much for your kind words and for choosing Craftelier.com! We're thrilled to hear that you had a great experience with us and that your son enjoyed the surprise. Happy crafting!
Reply from Craftelier
Thank you so much, Joanne C! We're thrilled to hear that you find our products to be of great value and always have what you need. We appreciate your support and look forward to serving you again soon!
Excellent prices
Excellent prices. Great products. Great choice. Delivery time as expected. Thank you very much.
22 May 2023
Reply from Craftelier
Thank you so much for your kind words and support! We're thrilled to hear that you are satisfied with our prices, products, and delivery. We appreciate your business and hope to serve you again soon.
Came on time
Came on time, despite the street road being left off the address, accidentally by myself.
21 May 2023
Reply from Craftelier
Thank you so much, Sharon! We're thrilled to hear that your order arrived on time, even with the address mishap. We appreciate your support and hope you enjoy your scrapbooking supplies!
Have not received my order
Have not received my order. Delivery company failed to deliver and has not tried again despite me giving a safe place to leave the parcel. Now no way to find out what is happening to my order. Very disappointed with lack of communication by Craftier.
26 May 2023
Reply from Craftelier
Hi Chris,
We are terribly sorry for that. Our shipping times are sometimes a little bit longer than expected.
Our Customer Care did kindly sent you the tracking information via email as requested.
Thanks for all. Kindest regards.
Communication great
Had small issue with order and communication was fantastic and sorted out with no problems. Will definitely use again
20 May 2023
Reply from Craftelier
Thank you so much, Hazel! We're thrilled to hear that our team was able to provide excellent communication and resolve your issue. We look forward to serving you again soon!
Would recommend this company
Great prices. Easy to follow website. Delivered by estimated time slot. Packaged well. Excellent communication and a free lollipop too!
19 May 2023
Reply from Craftelier
Thank you so much for your kind words, Sheila! We're thrilled to hear that you had a great experience with us. Enjoy your crafting and the sweet treat!
Reply from Craftelier
Thank you so much, J Mather! We are thrilled to hear that you found our products to be of great quality and that you were able to enjoy some fantastic savings. Your support means the world to us!
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