We are practically family now as I have been a happy customer of Craft HQ, for an age. I have yet to find or be introduced to a company who match CHQs quality standards and/or scents that to me hav... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my regular supplier for unique and high quality fragrance oils. My latest delivery was very prompt as usual. I would highly recommend anyone to use Craft HQ.
I bought a load of fragrances and they are absolutely beautiful. The smell and lasting fragrance is unbelievable. So well priced and offers too. I will buy again. Brilliant ❤️
I just love this company The products are first class with scents that are totally authentic. They are my monthly present to myself. Since I found them I never buy any products else and I no l... See more
Company replied
Company details
- #39 of 61 best companies in Craft shop
- #59 of 94 best companies in Candle shop
Written by the company
Craft HQ is a leading UK supplier of premium, unique fragrance oils and high-quality candle making supplies. Built by experienced makers for makers, the brand supports creators at every stage of their journey : from passionate hobbyists pouring a first batch to established home fragrance, soap, and cosmetic businesses scaling up production. Firsthand industry experience means understanding exactly how crucial reliable ingredients are. For this reason, Craft HQ works closely with top UK fragrance houses and a dedicated perfumery in Grasse, France to develop an exclusive library of nearly 100 high-potency, clean scents. Discover Craft HQ to elevate your creative crafting experience.
Contact info
The Fragrance House, Works Rd,, SG6 1JY, Letchworth Garden City, United Kingdom
- 01462414741
- contact@crafthq.co.uk
- crafthq.co.uk
4.7
Excellent
572 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I liked the way all queries were dealt…
I liked the way all queries were dealt with promptly. I would definitely recommend Craft HQ to friends and colleagues.
11 December 2025
This is my regular supplier for unique…
This is my regular supplier for unique and high quality fragrance oils. My latest delivery was very prompt as usual. I would highly recommend anyone to use Craft HQ.
30 October 2025
Love Craft HQ oils
Love Craft HQ oils. Use them in either a diffuser or tealight holder.
25 October 2025
Very fast delivery and good quality of…
Very fast delivery and good quality of fragrance oils.
29 October 2025
Reply from Craft HQ
We’re delighted to hear that you’re happy with both the delivery speed and the quality of our fragrance oils. Your feedback is truly appreciated and means a lot to the team.
Reply from Craft HQ
HI Toni ,
We’re thrilled to hear you’re loving the fragrances , your support and enthusiasm mean the world to us!
Poor
Had an email to leave a review for an order I haven’t yet received. Why sell goods if you don’t have the stock to ship out.
Not happy, won’t be ordering from again.
30 September 2025
Poor Service
Ordered over a week ago and still no delivery of my goods, have reached out numerous times and a reply to tell me it would be shipped that day and got no email
25 September 2025
Unprompted review
Bad customer service
On 26th AUGUST I ordered loads of sample sized bottles to see if I liked them (which I did mostly) plus 1 x 100ml oil that I knew I liked. When they came the 100ml bottle was missing, contacted the company by email to let them know and was told they'd send it out straight away. I placed another order 1 week later and thought they might put my missing bottle in with this order but nope, 2 weeks later I contacted them to ask if the missing bottle had been sent because I hadnt received it, to be told (again) it would be with me soon. Have emailed them again about it (21 days its been now) and had no answer. Don't think i'll be ordering again somehow if they cannot rectify their own mistakes, which is a shame as I liked the oils I did receive.
2 September 2025
Deals are amazing
Deals are amazing. The oils are strong scented and the delivery is fast.
3 February 2025
Good quality products all around
Good quality products all around.
Fast delivery and tracked which helps.
31 July 2025
Fabulous company
Lynsay and the team are fantastic. Helped and ressured me when i first started out. Oils are beautiful and the best I have used. Nothing is to much trouble.
4 July 2025
Reply from Craft HQ
Hi Helen, Thank you so much for your kind words!
It truly means the world to hear that you felt supported right from the start , that’s exactly what we’re here for. I’m so glad we could help reassure you along the way, and knowing you love the oils really is the icing on the cake!
We always aim to go the extra mile, so thank you for recognising that. Your support means everything to us!
These fragrances are amazing!
These fragrances are amazing!
Great in my candles.
New fragrances have literally just arrived, so I can't wait to try them.
Very Happy with products & delivery is very quick.
Thank you so much!
27 June 2025
Reply from Craft HQ
Hi Nicole , Thank you so much for your kind review!
We’re absolutely thrilled to hear you’re loving the fragrances and that they’re working so well in your candles , that’s music to our ears! We’re excited for you to try the new arrivals and can’t wait to hear what you think of them.
It’s also wonderful to know the delivery met your expectations. Your support means a lot to us , thank you for choosing us!
Timely delivery great fragrances
Timely delivery great fragrances, beautiful smells
Love it
28 June 2025
Reply from Craft HQ
Hi Lisa , Thank you so much for your kind words!
We're so glad to hear that your order arrived on time and that you're loving the fragrances. It truly means a lot to know you're enjoying the beautiful scents , that’s exactly what we aim for!
Reply from Craft HQ
Hi Katie , Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you’re enjoying the oils and finding them strong, long-lasting, and beautifully scented , that’s exactly what we aim for! 😍
Fast delivery
Fast delivery. Ordered samples to put a woodland collection together. Some really lovely fragrances, some had more than 10g in which helps a lot when doing samples as some companies sample oils are actually short of 10g which is not helpful when making samples up. Very pleased with everything I received and can recommend this company.
5 June 2025
Reply from Craft HQ
Hi Louise, Thank you so much for taking the time to leave such a detailed and thoughtful review!
We're so pleased to hear that your delivery arrived quickly and that you enjoyed the fragrances , especially as you're putting together a woodland collection (which sounds wonderful!). It’s also great to know you appreciated the generous sample sizes , we understand how important that is when creating your own products, and we're glad it made a difference.
Your kind words and recommendation truly mean a lot to us.
Brilliant scents strong my customers…
Brilliant scents strong my customers love them thank u
27 May 2025
Reply from Craft HQ
Hi Scott, Thank you so much for your wonderful feedback! 😊 We're absolutely delighted to hear that your customers are enjoying the scents are making a positive impression. It's fantastic to know that our products are meeting your expectations.
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