Craggs Energy Reviews 

176
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent overall service and efficient operations. Many people frequently highlight the prompt and reliable delivery service, noting that orders often arrive precisely on time or even earlier than anticipated. The staff, especially the delivery drivers, are consistently described as professional, polite, and friendly, contributing to a positive experience. Reviewers particularly appreciate the helpfulness and courteous nature of individual team members, who are often mentioned by name for their outstanding contributions. Furthermore, consumers value the effective communication provided, including useful advance notifications about deliveries and helpful discussions regarding their orders.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, efficiency, and friendly... See more

Service

Customers had positive experiences with service, often highlighting efficient, pleasant, and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more

Rated 5 out of 5 stars

Our delivery arrived when it was due. Rob was the driver, and he was polite, efficient and given our slightly difficult access, capable. Cheers

Rated 5 out of 5 stars

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more

Rated 5 out of 5 stars

Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more


Company details

  1. Fuel supplier

Written by the company

Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(176)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

We had some oil delivered this week by…

We had some oil delivered this week by Craggs Energy. We weren’t home and the driver (Rob) hadn’t been before. He phoned me to see where the tank was and was very polite. When we got back the delivery had been made, I would recommend this company.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic supplier

Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel.
Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest without affecting production.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Supplier.

Craggs have supplied us with oil for many years. Although not always the cheapest they have delivered to us under difficult winter conditions which is worth a lot to us. Alana (our account manager) and Rob (todays driver) are definitely 5⭐️

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Honourable company

I ordered 1000 litres heating oil from Craggs the day after Trump started his Iranian (mis)adventure, with a delivery date anything up to 12 days later.
As the days went by, media reports said heating oil prices had doubled leading many heating oil suppliers to limit existing orders to 500 litres, with larger orders refunded. Some suppliers were cancelling orders altogether, forcing customers to reorder at a higher price.
As the delivery date approached I was concerned that the above issues could affect me. I need not have worried; Craggs delivered the 1000 litres I ordered, on time, and at the price originally agreed.
So I highly recommend Craggs as an ethical and honourable company, which can be trusted to deliver as promised.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

A good company to deal with

As ever, good service from Craggs Energy today. My oil was delivered by polite and friendly tanker driver. I really appreciate the alerts I get on the evening before a delivery and just before they are about to arrive with my order.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

For many years

For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without any doubt, I highly endorse Neil and Craggs for boiler services. I've even secured my appointment for next year's service. Much appreciated!

14 January 2026
Unprompted review

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