For many years, Neil has been taking care of my boiler, and it's always been a delightful experience. His professionalism, courteous nature, and friendly demeanor make him a joy to work with. Without... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jack the driver turned up pronto during a heatwave and instantly was on my wave-length when I said, "glad you turned up dead on time, it's freezing without heating" I like a sense of humour - nice fel... See more
Craggs always try to accomodate our needs whenever possible, especially if I've run out of fuel. Delivery is easy. We juat tell the driver what split we want into the tanks and he does the rest witho... See more
Our delivery arrived when it was due. Rob was the driver, and he was polite, efficient and given our slightly difficult access, capable. Cheers
Company details
Written by the company
Craggs Energy is a heating oil supplier. We operate through the North West supplying homes, farms and commercial customers with heating oil, gas oil and diesel. You can receive a free online quote instantly.
Contact info
New Road, HX7 5TT, Hebden Bridge, United Kingdom
- craggsenergy.co.uk
4.7
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Superb Service from AJ
We have recently started to use Craggs for our company and service has been spot on, superb prices from the funniest sales agent you will ever speak to, AJ is always a pleasure to speak to and very knowledgeable, has got me out of the mud on more than one occasion. i hope Craggs appreciate this young pup.
2 July 2020
Unprompted review
Reply from Craggs Energy
Hello Dan,
Thank you so much for your valed rating and review, we'll pass your comments onto AJ who I'm sure will remind us daily that 'he is the funniest sales agent' and yes we sure do appreciate him :) Our determined colleagues and loyal customers like you really do make the difference!
We hope you have a lovely day.
Craggs Energy
Easy to deal with
Easy to deal with, prices are usually on the mark and deliveries arrive on time. What more do you need?
2 July 2020
Unprompted review
Reply from Craggs Energy
With customers like you Steve, what more do we need!
Thank you so much for your valued review and comments :)
Hope you have a fantastic day.
With kind regards,
Craggs Energy
Very helpful
Very helpful when enquiring about prices. Always easy to speak to someone and delivery always in allocated time slot.
1 July 2020
Unprompted review
Reply from Craggs Energy
Hello Nora,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Price and service
I get most of my kerosene from Craggs energy, the quotes are competitive and the service excellent.
What more do you need
25 June 2020
Unprompted review
Reply from Craggs Energy
With customers like you David, what more do we need!
Thank you so much for your valued review and comments :)
Hope you have a fantastic day.
With kind regards,
Craggs Energy
Good customer
Good customer, easy to deal with, delivery on time, competitive prices!
24 June 2020
Unprompted review
Reply from Craggs Energy
Dear valued customer,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Top notch from order to delivery
24 June 2020
Unprompted review
Reply from Craggs Energy
Hello Ant,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Superb service and customer experience
Superb service and customer experience. Fast and convenient. Highly recommend.
24 June 2020
Unprompted review
Reply from Craggs Energy
Dear Matt,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Trustworthy, reliable and friendly service!
We have been using Craggs for our skip hire business and for personal for a number of years now and we’ve always been really happy with the service they provide. It’s easy to get through to someone on the phone and deliveries are always on time. The drivers are all very helpful and always seem to be the same rotation of guys so that says a lot in itself. Special thanks to Hannah for your help recently :)
12 May 2020
Unprompted review
Reply from Craggs Energy
Hello Sarah,
Thank you so much for your valued rating and feedback! We'll be sure to pass this onto Hannah :)
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Fantastic company
Fantastic company . Phil is sales was superb fully understanding of our Covid-19 shielding situation, and our local delivery driver was brilliant as always & also fully understanding of the situation. Just a foot note he also kindly moved a couple of parcels to a safe place a courier had just dumped in the drive can’t thank him enough
7 May 2020
Unprompted review
Reply from Craggs Energy
Dear valued customer,
Thank you very much for your review and kind comments!We'll be sure to pass your comments onto Phil and our driver :)
With kind regards,
Craggs Energy
Consistently good price and service
We have used Craggs for a number of years now and we have consistently found them to offer a competitive price. We always select the 10 day delivery lead time as it is cheapest but rarely does it ever take that long. Phil was very helpful in looking into a problem we have had with a technical glitch on the web site when ordering.
5 May 2020
Unprompted review
Reply from Craggs Energy
Dear James,
Thank you very much for your review and kind comments!
We are delighted you are happy with our competitive prices and deliveries and hope to work with you again!
With kind regards,
Craggs Energy
Easy, friendly & efficient service.
I have ordered from Craggs now a few times. On each occasion, the process has been efficient, easy and a pleasure. I 've delay with Phil both times, always knowledgeable and helpful. The orders have always arrived very early in the delivery window which is amazing! Keep.up the good work, we wiĺl be back for more.
30 April 2020
Unprompted review
Reply from Craggs Energy
Hello Gina,
Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Phil :)
We are so grateful to receive comments like this from our customers and we look forward to working with you again in the future.
With kind regards,
Craggs Energy
oil Delivery
Ordered oil last week after struggling with online rang and spoke to someone Explained I had struggled with ordering online. He was extremely helpful and sorted the order quickly and efficiently. He even rang me back later after speaking to their IT man and explained how to do it that way going forward it arrived the next day
We always use Craggs good service competitive price 👍
30 April 2020
Unprompted review
Reply from Craggs Energy
Hello Pauline,
Thank you very much for your review and kind comments! We are delighted to have solved your IT issues.
We are so grateful to receive comments like this from our customers and we hope to work with you again in the future.
With kind regards,
Craggs Energy
Good Service
Staff are always very helpful and the deliveries always turn up when they are supposed to. Prices are competitive. All round good service.
30 April 2020
Unprompted review
Reply from Craggs Energy
Hello NT,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Reply from Craggs Energy
Dear valued customer,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
I would recommend Craggs Energy for oil…
I would recommend Craggs Energy for oil delivery. The staff are always very helpful, especially Jack who I always deal with.
29 April 2020
Unprompted review
Reply from Craggs Energy
Hello Matthew,
Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Jack :)
We are so grateful to receive recommendations like this from our customers and we hope to work with you again in the future.
With kind regards,
Craggs Energy
Efficient monitoring and deliver…
Efficient monitoring and deliver according to promises.
Staff really good including polite and considerate delivery operative.
28 April 2020
Unprompted review
Reply from Craggs Energy
Hello John,
Thank you very much for your review and kind comments!
We hope to work with you again in the future.
With kind regards,
Craggs Energy
Have always found Craggs Energy to be…
Have always found Craggs Energy to be friendly,reliable and helpful when ordering heating oil and tractor diesel. We would reccommend them to anyone.
23 April 2020
Unprompted review
Reply from Craggs Energy
Hello J.D,
Thank you so much for your valued rating and feedback!
We're so grateful to our loyal customers and comments like this really do make a difference.
Thank you,
Craggs Energy
Company with a human touch
Rang Craggs for a quote and was surprised how easily I got through! Spoke to an advisor Phil, who was very helpful and informative. Thanks for having a human on the end of the phone!!
22 April 2020
Unprompted review
Reply from Craggs Energy
Hello Phil,
Thank you very much for your review and kind comments! We'll be sure to pass your comments onto Phil :)
We are so grateful to receive comments like this from our customers and we hope to work with you again in the future.
With kind regards,
Craggs Energy
Superb Service
I place Gas Oil & White Diesel orders with Danny, I can honestly say I have never dealt with a more efficient company.
Danny is an asset to the team and goes above and beyond to ensure we are always provided the best service.
Keep up the good work guys!!
22 April 2020
Unprompted review
Reply from Craggs Energy
Good afternoon Lyndsey,
Thank you very much for taking the time to leave us a review and provide feedback.
Comments like this really mean a lot to us and we look forward to working with you again!
Hope you have a lovely day,
Craggs Energy
Fantastic service
Fantastic service, quick delivery!
After switching from another company, I have managed to save over £500 on my fuel. Adam was very helpful and polite. Amazing customer service, definitely a returning customer!! :)
Thank you.
21 April 2020
Unprompted review
Reply from Craggs Energy
Hello Rachel,
Thank you for your fantastic review and lovely comments! We'll be sure to pass your feedback onto Adam :)
We very much look forward to working with you in the future.
With kind regards,
Craggs Energy
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