Absolutely 0 complaints about the product and the customer service. However the issues were in delivery, and a bit of delay in the product.. Promised delivery date was in between 15-20 days, howeve... See more
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Review summary
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Reviews shaping this summary
Supplier need to improve the quality of the product. They also need to deliver the product in time- delivery of the product 2months later from the purchase date is ridiculous. Overall nothing is notew... See more
Company replied
No response from seller. It has been more than 20 days and my expensive order hasn’t been delivered yet. All the positive reviews here seem to be paid. Do not trust the seller. I’m going to repo... See more
Company replied
The product has 3-4 broken parts else the functioning seems to be good. The customer service is very very slow and at times takes days to reply to your queries irrespective if your query is urgent or... See more
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2.7
Poor
65 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuine supplier but some issues to look out for
Absolutely 0 complaints about the product and the customer service. However the issues were in delivery, and a bit of delay in the product.. Promised delivery date was in between 15-20 days, however received the product after 30 days. Even so i ignored the delay and hoped for the delivery soon. But for some reason DELHIVERY (the shipping company) didnt deliver my product for over 3 days despite it being in my city warehouse! I was scared and went to the warehouse and collected it myself as the product was expensive and i have heard a lot of package misplacememts from delhivery.. luckily i received it from the warehouse myself and the product was safe. Was very happy to recieve a diecast bmw m5 model car as a gift, was a very nice gesture from crazy rc!
Only thins to look out for is the delay in shipment and the courier delivery, rest its all good. For anyone curuious i got an mn 82s along with some upgrade wheels and a metal drive shaft ;)
16 October 2025
Reply from Crazyrc
We are absolutely thrilled to hear that you are enjoying your new MN82S, the upgrade parts, and the surprise diecast model! Knowing that our customer service met your expectations truly makes our day.
At the same time, we completely understand your frustration regarding the extended transit time and the hassle you faced with the local courier. Having to personally collect your package from the warehouse is certainly not the seamless delivery experience we strive to provide, and we deeply appreciate your dedication and patience in making sure your gear arrived safely. If your delivery concerns have not yet been fully resolved or if you need any further assistance with your new setup, please visit our website to find our WhatsApp support number to connect with our team directly. Enjoy hitting the trails!
Purchase experience was great
Purchase experience was great. Shipping took more than the expected time. Email customer support did not work for me, was showing some email delivery issues.
16 October 2025
Reply from Crazyrc
We are so glad to hear that the actual purchase process was a great experience for you! However, we certainly recognize that waiting longer than anticipated for the delivery and encountering bouncing emails can be quite frustrating. We truly appreciate you bringing those technical hiccups to our attention so our team can look into them.
If your issue has not yet been resolved, please visit our website to find our WhatsApp support number so we can assist you directly. Thank you for your support, and we hope you have a fantastic time with your new RC gear!
Shipping was very late than promio.
Shipping was 2 months late than the 15-20 days as promised.
Also, you did not ship the free die cast car as promised
16 October 2025
Reply from Crazyrc
Thank you for sharing your feedback with us. We deeply apologize for the extended wait time you experienced with your delivery, as well as the disappointment of discovering the promotional diecast car was not included in your package. We fully understand how frustrating this situation must be, as it certainly falls short of the exciting unboxing experience we strive to deliver.
If your issue has not yet been resolved, please visit our website to find our WhatsApp support number. Reach out to our team directly so we can look into your order details and assist you further. We sincerely appreciate your patience.
Product delivery is delayed 2 months
23 October 2025
Reply from Crazyrc
Thank you for taking the time to share your experience with us. We are incredibly sorry to hear that your order has been delayed by two months. Waiting that long for your items is undoubtedly frustrating, and we completely understand your disappointment, as this falls short of the smooth delivery process we want our customers to enjoy.
If your issue has not yet been resolved, please visit our website to find our WhatsApp support number. We kindly ask you to connect with our team directly so we can investigate your shipment and assist you right away. We truly appreciate your patience.
Truly genuine website
Truly genuine website. Even I doubted it initially . But the customer support is so good you will not feel like you’ve given money to a scam website as scam websites run away with your money without responding. That’s truly amazing support these guys from CrazyRC gave. Exceptional delivery with proper quality checks passsed. I could’ve got the same product actually much cheaper from other websites but for sure the other websites looked like a scam but I trusted CrazyRC from day 1.
18 October 2025
Unprompted review
Reply from Crazyrc
Thank you so much for putting your trust in us and taking the time to share such an incredible review! We know navigating online stores can sometimes feel daunting, so hearing that our support team made you feel completely secure and valued absolutely makes our day.
Delivering top-tier gear that has passed strict quality checks is a huge priority for the entire CrazyRC crew, and we are thrilled that we could provide you with a genuine, premium experience from start to finish. We truly appreciate your support and look forward to fueling your future RC adventures!
Worth the wait!
I disliked the fact that it took 35 days to arrive at the destination and the courier partner saying that their services aren't available in my place and only after showing them a previous receipt of a product delivered by them they finally had to look into the issue but other than that the customer associates were very helpful even though it's a small company. If the company wants to grow then I would suggest that you calculate accordingly for COD orders since I had to pay half even though I was supposed to pay only 20% ,3 month EMI plan options financed by your company instead of a bank and lastly it would also greatly help if the delivery time is made sooner then people would buy not only RC vehicles but parts as well. Anyways best of luck for your company and I have taken my own time to write this since India does not have a proper RC vehicles buying site even the ones you have the prices are too high even in Crazy RC and one more thing is do keep the 1:12 WPL or JJRC 6WD Rc Truck, it's in great demand and hopefully you guys have it for a reasonable price below Rs 8k. Thank you.
27 September 2025
Reply from Crazyrc
Thank you so much for taking the time to write such a thoughtful and detailed review. We are genuinely glad to hear that our support team was able to assist you effectively, but we completely understand your frustration regarding the 35-day transit time and the hassle you experienced with the local courier. Your constructive suggestions regarding our COD structure, EMI alternatives, and the specific request for 1:12 WPL or JJRC 6WD trucks are incredibly valuable. We are actively sharing these ideas with our management and sourcing teams as we continuously strive to improve our services, pricing, and catalog for the Indian RC community.
If your delivery issue has not yet been fully resolved or if you need any further assistance, please visit our website to find our WhatsApp support number and connect with our team directly. We truly appreciate your well wishes and your support for CrazyRC!
Order #1416
It's been 12 days and there is no update from the site.... They should've send some mails about the status on regular intervals about the shipping etc..
12 September 2025
Unprompted review
Reply from Crazyrc
Thank you for sharing your feedback with us. We completely understand how frustrating it can be to wait for a package without receiving routine updates, and we sincerely apologize for the lack of communication while your order was in transit. Your suggestion regarding regular status emails is highly appreciated, and we are sharing this valuable insight with our team to help improve our tracking notification system moving forward.
If your issue has not yet been resolved or if you need any assistance with your items, please visit our website to find our WhatsApp support number and connect with us directly. We truly value your patience and thank you for choosing CrazyRC!
Product is good
Product is good. But your response to queries is not good. You don’t respond to calls
12 September 2025
Reply from Crazyrc
We are delighted to hear that you are happy with your new product! However, we sincerely apologize for the frustration you experienced regarding our communication. Missing your calls and leaving your queries unanswered is absolutely not the standard we aim to provide, and we are actively working to improve our team's response times.
If your issue has not yet been resolved, please visit our website to find our WhatsApp support number so we can connect with you directly and answer any remaining questions you might have. Thank you for your feedback and for choosing CrazyRC!
Takes a long time to reach, communication needs to be better
No response from seller. It has been more than 20 days and my expensive order hasn’t been delivered yet. All the positive reviews here seem to be paid. Do not trust the seller. I’m going to report cyber fraud.
edit:
Though the seller replied here asking for the order ID which I gave them via Whatsapp, I still haven't received any response. I never got any intimation from them over email, checked my spam too. My son literally asks me everyday about it, every time the door bell rings he hopes it is the RC car. The plight of my INR 20,000/- and my son's patience are all being tested. I wouldn't mind waiting if there was clear communication. If they even gave me a tracking number, I'd be more than happy. Stay clear from this seller.
edit:
the product was delivered and in good condition, finally. Bumping to 3 stars and changing the title.
8 September 2025
Unprompted review
Reply from Crazyrc
Hello sir,
I apologise for the lack of communication, we did send out update emails to all of our customers.
Please share your order ID, so that we can confirm and get back to you.
Rest assured trustpilot doesn't allow for paid reviews, so any and all reviews are from genuine customers.
I have been trying to contact them…
I have been trying to contact them through mobile for 4 days,But,no one answer the call.I ordered a product through this website.but ,I didn't receive any update on my order.,
5 September 2025
Unprompted review
Reply from Crazyrc
Thank you for bringing this to our attention. We are genuinely sorry to hear about the lack of communication regarding your recent purchase and the difficulties you have faced while trying to reach us by phone. Leaving you without order updates and unanswered calls is certainly not the reliable experience we aim to provide, and we completely understand why you are concerned.
If your issue has not yet been resolved, please visit our website to locate our WhatsApp support number so our team can immediately investigate your order status and assist you further. We truly appreciate your patience.
Issues I had , but not sellers fault.
The product took a longer than the stipulated time to arrive. Received a damaged product . the boat had a crack in the jet propulsion system causing a lot of flooding . I had to repair it myself.
28 July 2025
Reply from Crazyrc
We appreciate you taking the time to share your experience. We are incredibly sorry that your boat arrived later than expected and with a cracked jet propulsion system. Dealing with a damaged part and a flooded hull is certainly not the exciting unboxing experience we want to deliver, and we completely understand your disappointment in having to perform the repairs yourself.
If your issue has not yet been resolved, please visit our website to locate our WhatsApp support number. We invite you to reach out to our team so we can review your order details and assist you further. Thank you for your patience.
Dont buy they delay by lot misbihave…
Dont buy they delay by lot misbihave and give no compensation for 20day delay
And speak like we are in the wrong check other hobby stores in india they will provide better deals and one more thing after delay they dont refund at all
You have no choice but to buy from them
New edit these people will reply one in 1-2 week they cant face the customer this is a kind od scam it has been over 20 (over a month) business days they dont compensate or share regular update you cant ask for refund and the customer executive that girl misbehaves a lot they also tried to take down my review proceed carefully guys india has ton of hobby shops try them they are not worth the money
26 August 2025
Reply from Crazyrc
Thank you for sharing your candid feedback. We sincerely apologize for the prolonged wait times regarding your order and the frustrating experience you had with our customer service. It is certainly never our intention to make anyone feel disrespected or ignored, and we are taking your comments seriously to improve our communication.
If your issue has not yet been resolved, please visit our website to locate our WhatsApp support number. We invite you to reach out so our team can directly investigate your situation and properly assist you. We truly value your patience.
Very nice product I'm so happy buying…
Very nice product I'm so happy buying crazyrc.com thank you so much 😄
27 July 2025
Reply from Crazyrc
Thank you so much for the wonderful feedback! We are absolutely thrilled to know that you are so happy with your new gear from CrazyRC.
Delivering a great experience is what our team is all about, and knowing we hit the mark for you truly makes our day. Enjoy your awesome new product, and we look forward to fueling your next big adventure!
The item is delivered same as shown on…
The item is delivered same as shown on the website. The only problem is the delay in delivery. I received in almost 25 days.
2 August 2025
Reply from Crazyrc
It is fantastic to hear that your new gear arrived exactly as pictured and met your expectations! We know how exciting it is to receive a fresh RC item, and we completely understand that waiting 25 days for the delivery can feel like quite a long time. Thank you for your patience while the package made its way to your doorstep.
If your issue has not yet been resolved, or should you need any setup assistance with your new purchase, please visit our website to locate our WhatsApp support number and reach out to our team directly. Enjoy your new product, and thanks for choosing CrazyRC!
Poor
Shipping took 45 days instead of the promised 15-20 days. Customer support is poor. Delayed responses and failed promises. Product appears to have been opened and the box was also damaged. Crazy RC price mentioned online is also higher compared to other websites.
Product - 3/5
Shipping - 0/5
Support - 2/5
Overall poor. I suggest don't buy from Crazy RC.
27 July 2025
Reply from Crazyrc
Hello there,
Thank you for taking your time out and putting in your thoughts.
As mentioned earlier, the international shipping had a few hiccups along with custom clearance which was unfortunately out of our hands which led to this untimely delay. All the timelines being shared with you were the timelines we were receiving from the international shipper. Nonetheless we understand that your experience was not satisfactory because of these hiccups.
We wholeheartedly apologise for the inconveniences and the troubles you had to go through due to this issue. We have changed our shipping company to ensure this doesn't happen in the future for any of our customers.
As for the open package, all of our products are opened and visually inspected for any damages since the product is shipped directly from the manufacturer and it goes through international transit. This is to ensure that the customer doesn't receive damaged goods.
Thank you once again for shopping with us, we hope that you enjoy your product to the fullest 😊
Reply from Crazyrc
Thank you for taking the time to share your feedback. We are deeply sorry to hear that your time shopping with us was so disappointing. Falling short of your expectations is certainly not what we strive for at CrazyRC, and we take your concerns very seriously.
If your issue has not yet been resolved, please visit our website to locate our WhatsApp support number. We would appreciate the opportunity to connect with you directly so our team can investigate what went wrong and assist you further.
Reply from Crazyrc
Hello there,
We apologise for the inconvenience that was caused with your order. One of the two products that you ordered was unfortunately lost in transit which led to the delivery of only one of the product.
We raised the issue with the shipping company but didn't get any response. After exhausting our options with the shipping company we shipped out a new product on our behalf to you and to ensure you are properly compensated for the delay we waived off the remaining COD amount.
Nonetheless we are very glad that you finally received your second product without needing to pay for the remaining amount.
We hope your son enjoys the product to the fullest. 🏎️
Totally order 3months after delivery
27 July 2025
Reply from Crazyrc
Hello there.
Your order was received on 21st of june 2025 and was promised to be delivered by 15-20 business days.
Due to the issues faced by our older shipping company a lot of the shipments got delayed which unfortunately pushed the delivery timeline outside the promised delivery date.
Nonetheless we are happy that your shipment was delivered to you on 3rd of August 2025.
We hope that you enjoy the product to the fullest. 😊
Crazy RC
Crazy RC is an industry leader in the sale of both fuel-based and electric RC vehicles. We offer a wide selection of models, including RC cars, trucks, boats, and planes, along with all the necessary accessories and spare parts to enhance your RC experience. Whether you're into high-speed racing, off-road adventures, or intricate model flying, we have products that will take your hobby to the next level.
We are also proud to be the first company in India to offer the AMC (Annual Maintenance Care) program, providing customers with the ability to keep their RC vehicles in optimal condition, no matter how much use they get.
From expert technical support to our in-house repair services, Crazy RC is dedicated to providing everything an RC enthusiast needs—from purchase to long-term maintenance.
30 June 2025
Reply from Crazyrc
Thank you so much for the 5-star rating! We are delighted to know that you had a positive experience with our service.
The entire crew at CrazyRC works hard to ensure everything runs smoothly for our customers, and your brief but wonderful feedback truly makes our day. We look forward to assisting you again whenever you are ready for your next RC project!
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