Created Brilliance Reviews 

53
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Contacted created brilliance to price match one of their rings that I saw on discount to another website. They agreed and created the ring for me and they did it within 2 weeks!!! 5 stars on... See more

Company replied

Rated 5 out of 5 stars

Bought an engagement ring two years ago and it was absolutely stunning. Then I bought a pair of diamond and sapphire earrings in July which are amazing. After a few months of wear it seems like they'v... See more

Company replied

Rated 5 out of 5 stars

I spoke with Selda initially and she was amazing. Very informative and really helped steer me in the right direction. Once I got onto the website, everything looked absolutely amazing and I found the... See more

Rated 5 out of 5 stars

Placed an order on Thursday item arrived on Friday I was kept fully updated on arrival time parcel was securely packaged and finally I’m so happy with my purchase Thankyou for a first class service... See more

Company replied

Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery Designer
  4. Jewellery manufacturer

Written by the company

At Created Brilliance, we specialise in lab-grown diamond and precious gemstone jewellery, blending modern innovation with timeless elegance. Designed in our Hatton Garden studio, each piece in the Created Brilliance collection is thoughtfully crafted to enhance the natural beauty of our gemstones and maximise their brilliance. Our mission is to offer exceptional jewellery while upholding the highest standards of craftsmanship and ethical practices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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4.7

All reviews

(53)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Engagement dreams turned reality

The Website was simple and easy to use. My order came faster than expected which was a plesant surprise. The ring I ordered was more beautiful than the pictures make it look, so myself and now Fiancée are were over the moon with it. Thank you Created Brilliance as you made getting my other half the ring of her dreams a reality. Such High quality and affordability is unmatched.

28 April 2026
Rated 4 out of 5 stars

5 stars on customer support 4 on my ring/centre stone

Contacted created brilliance to price match one of their rings that I saw on discount to another website. They agreed and created the ring for me and they did it within 2 weeks!!!

5 stars on the customer support could not fault them, they were ever so helpful.

5 stars on craftsmanship

4 stars on the ring itself, which although it is gorgeous the band is a bit thinner than what I expected and also the diamond is good but as it is an oval it has a mild to moderate bow tie effect.

Buying through them you don’t get to see the stone until the end product and when I got the ring I wasn’t so keen on the stone, which on the certificate it looks perfect but the bow tie effect is quite visible(it is normal to have bow tie effect on ovals). I still kept the ring as it is still very beautiful.

30 March 2026
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Reply from Created Brilliance

Hi Norma, thank you for such a detailed and fair review. We're really pleased you love the craftsmanship and the ring overall, and your feedback on band dimensions and stone selection is genuinely useful — we'll be looking at how we can set clearer expectations on both going forward. Oval diamonds do carry an inherent bow-tie characteristic and we try to select well-balanced stones, but we recognise that seeing it in person can still be a surprise. We appreciate your trust and we're glad you're enjoying the ring. The Created Brilliance Team

Rated 5 out of 5 stars

First Class Service

Placed an order on Thursday item arrived on Friday
I was kept fully updated on arrival time parcel was securely packaged and finally I’m so happy with my purchase Thankyou for a first class service

26 February 2026
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Reply from Created Brilliance

Hi Lynn, thank you so much — that's really lovely to hear! We're thrilled the ring arrived so quickly and that you're happy with your purchase. Enjoy wearing it! The Created Brilliance Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick response time to queries, very personable communications.

16 January 2026
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Reply from Created Brilliance

Hi Emma, thank you — really kind of you to say! We're so pleased you're happy with both the service and your jewellery. Enjoy it! The Created Brilliance Team

Rated 5 out of 5 stars

It was easy to order

It was easy to order, and the customer service was excellent. when they ran out of the item I chose, they offered an alternative/ refund, or if I didn't mind a delay they would have the pair of earrings I chose made. They kept me informed of my orders progress and when it was ready sent it out straight away. The earrings are beautiful and I am very pleased with them

5 January 2026
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Reply from Created Brilliance

Hi Claire, thank you for such a lovely review! We're really pleased we could find the right solution when stock ran short, and that the earrings were worth the wait. Enjoy wearing them! The Created Brilliance Team

Rated 5 out of 5 stars

Proper customer service went beyond…

Proper customer service went beyond and above phenomenal earrings for my wife 👍🙏👌🎄definitely buying again

16 December 2025
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Reply from Created Brilliance

Hi Ben, thank you — that means a lot! Really glad your wife loves her earrings and we look forward to helping you again. The Created Brilliance Team

Rated 5 out of 5 stars

i found what i was looking for

i found what i was looking for, at the right price, ordered a few days before Christmas and they arrived very quickly, perfect, thank you.

22 December 2025
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Reply from Created Brilliance

Hi Mrs Gooch, thank you! Really pleased we could deliver in time before Christmas. Enjoy your purchase! The Created Brilliance Team

Rated 5 out of 5 stars

Great purchase

Great purchase, my gf loved the necklace and earrings, really appreciated the free upgrade to the bigger earrings, made our day very special

3 November 2025
Rated 5 out of 5 stars

Brilliantly Created

A very good website and easy to find what I wanted. I had only one occasion to ring customer service and they were brilliant.

10 July 2025
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! My fiancé got my engagement ring from CB (Freya ring) and I love it so much! I reached out on Instagram as I was struggling what wedding band would suit my ring best due to the setting of it. They passed me over to their studio who took photos and videos of all the rings I asked to see and gave me a few more options too and they did it so fast!

Cannot thank them enough for such a positive experience

1 July 2025
Unprompted review
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Reply from Created Brilliance

Hi Shauna, thank you so much for taking the time to write a review and for your kind words — we’re thrilled you love your Freya ring and had a positive experience with us. It was a pleasure to help you find the perfect wedding band! Selda, The CB Team.

Rated 3 out of 5 stars

The actual ring is brilliant but the…

The actual ring is brilliant but the delays and communication were pretty abysmal.

3 June 2025
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Reply from Created Brilliance

Hi Neil, Thank you for taking the time to leave a review. We're really glad to hear you love the ring. We're genuinely sorry about the delays and lack of communication. That’s not the experience we aim to deliver, and we completely understand your frustration. We’re already looking into what went wrong so we can do better in the future. If there’s anything we can do to make things right, please don’t hesitate to get in touch. Sharah, The CB Team.

Rated 5 out of 5 stars

Best customer experience I’ve ever received!

This was by far the best customer service I’ve ever received. On the Thursday, I called the store to enquire about an item I’d seen on their website. I asked if they’d be able to share more images of the ring and within ten minutes I’d received two videos of the ring and two images along with it. One video was even taken outside so that I could see the ring in the natural light. I bought something to replace my wedding rings which I miss wearing since separating from my husband and I’ve ended up with the most beautiful ring, I literally received it the morning after, not even 24 hours had passed by the time of my initial enquiry! The ring is just so beautiful, extremely well made, the stone is set perfectly and I got it on offer too so this was an absolute bargain. I also need to mention the amazing packaging! The presentation and the quality of the ring and the box / bag and box it arrived in is outstanding and so tasteful. The ring looks so expensive, it’s easily the nicest ring I’ve ever owned and I’ve had some beauties in my time. Thank you so much. I will most certainly be coming back to you for more beautiful jewels in the future.

29 May 2025
Unprompted review
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Reply from Created Brilliance

Hi Melissa, Thank you for taking the time to leave a review and thank you so much for your kind words — we're truly touched. It means a lot to us to know the ring and experience brought you joy, especially at such a meaningful time. We can’t wait to welcome you back again soon! Cristina, The CB Team.

Rated 5 out of 5 stars

Fantastic personal service.

Fantastic personal service.
Beautiful jewellery

14 May 2025
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Reply from Created Brilliance

Hi Den, Thank you for taking the time to leave a review. We're so glad you loved the jewellery and the service. It means a lot to us — hope to see you again soon! Cristina, The CB Team.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Was quick to respond to all of my queries. I couldn’t be happier with my purchase. Thank you and you will definitely be my go to for my next purchase . 😊

26 March 2025
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Reply from Created Brilliance

Hi Alison,
Thank you so much for your kind words! We truly appreciate your support and look forward to helping you with your next purchase! Megan, The CB Team.

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