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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the setup and ongoing support very smooth. Many highlight the exceptional service and customer support, noting how easy it was to transition to their new system and how quickly any issues were resolved. People also appreciate the clear explanations and the overall positive user experience, often mentioning significant savings on card charges and monthly fees. However, some people were dissatisfied with billing practices, reporting discrepancies between charges and initial agreements. A few customers also mentioned difficulties with contract termination and account suspensions related to payment issues, which caused frustration.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and professionalism of... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the helpfulness and... See more

Payment

People report positive experiences with payment. Many customers praise the excellent service from individuals... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the seamless and easy process of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew Wickham has been excellent from the start, he visited us at silver Darlings fish Company a couple of months ago when he came in to discuss us changing our card machine. Great customer service... See more

Rated 5 out of 5 stars

We arranged a meeting with Danny Richardson to discuss are account. He was professional, listened and clearly wanted to help and did a fantastic job. Not only that but the after care has been grea... See more

Company replied

Rated 5 out of 5 stars

Mr Parker from CreatePay have from day 1 been a breeze to deal with. Helping every step of the way to get us up and running with our new merchant to take payments without compromising down time. Even... See more

Rated 5 out of 5 stars

Daniel Walley from the start has been amazing, talking me through every little detail to checking in via what’s app further into my card reading journey. To helping me fill the correct forms 📋 I re... See more

Company replied


Company details

  1. Card processing service

Written by the company

CreatePay are a new player in card payments - creating change in the industry and unlocking the power of smart terminals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

430 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

Amazing company!
I had Kevin Morris come to see me and after being lied to by many companies in the past I was a little skeptical.
But wow…he delivered on all of his promises, I can’t be happier.
Highly recommend, Kevin has restored my faith.

16 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Razvan!

Rated 5 out of 5 stars

Wonderful transfer and Raj is a star!

I have made moves to different payment providers in the past and had nightmares. On this occasion i took a leap of faith and decided to move to create pay. I have to say i have no regrets and the whole process was made super easy by a chap called Raj Channa. I cant recommend his services enough and he has been amazing from day one. A true gentlemen who is always there to help and he has made a daunting transfer smooth and easy. 5 stars for this company and Raj. Thank you

30 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Nathan!

Rated 5 out of 5 stars

Matt Thackeray- the card machine guy

Matt Thackeray was super helpful from the get go, quick responses, ease of set up with the machine and account. Greats transparency in the details and helped me terminate my previous contract with my other supplier.
All round great service, highly recommend Matt!

20 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Annabell!

Rated 5 out of 5 stars

Matthew Wickham has been fantastic from…

Matthew Wickham has been fantastic from the start, he made the process really easy when setting up the payment system for my business The Little Flower Pot Florist.
Matthew was always quick to respond to my messages or emails, I would definitely recommend!

20 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you!

Rated 5 out of 5 stars

Excellent customer service

Well where do I start after having a terrible time with a previous rep from another company along came Dan Walley, sorted my account out for me, and was very willing to help always at the end of the phone. Since dealing with him I feel alot at ease, Thanks again Dan x

2 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Jayne!

Rated 5 out of 5 stars

Dan came out to my business and helped…

Dan came out to my business and helped me change from world pay, he explained everything and was very helpful. It’s made a big difference, I’ve made a good saving from changing :)

10 April 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Ruth!

Rated 5 out of 5 stars

Daniel Walley from the start has been…

Daniel Walley from the start has been amazing, talking me through every little detail to checking in via what’s app further into my card reading journey. To helping me fill the correct forms 📋
I really appreciate the company and the staff. Will definitely recommend to friends and family

13 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Charmaine!

Rated 5 out of 5 stars

Brilliant service

Brilliant service
Alex was amazing helped me set up everything and was very helpful
Highly recommend 10 out of 10

1 March 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Atif!

Rated 1 out of 5 stars

sales rep came in advising lower rates…

sales rep came in advising lower rates for card transactions and monthly fee, however bill after bill came with more and more charges, they did not save us money at all, we were paying £19 a month charge when create pay conned us it went to £45 a month!

7 May 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Good Morning Jinny,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. We have already reached out to you directly to resolve the matter and ensure your concerns are addressed. Please be assured that we take this seriously and will use your feedback to help strengthen our internal processes and communication moving forward.

Kind Regards,
Pete

Rated 5 out of 5 stars

Excellent service and ongoing support…

Excellent service and ongoing support from CreatePay. Our contact Mr Parker has been extremelly helpful and assisted all the way in transitioning from our previous supplier. Highly recommend

24 April 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Steve!

Rated 5 out of 5 stars

Matthew Wickham was really helpful at…

Matthew Wickham was really helpful at setting my new machine at Studio 66.
He was very easy to work with and took all the stress out of sending emails to my old surplyer and explained everything really clearly

4 April 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Darlene!

Rated 5 out of 5 stars

Had a phone call from create pay.

Had a phone call from create pay.
They arranged an appointment with Dan Walley.
He called in and explained everything they had to offer, in a very professional manner.
Worked through my figures and agreed to go with them.
Very straight forward from start to finish.
Would recommend to anybody looking for a card machine.
Thank you Dan and create pay

14 March 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thanks Stephen!

Rated 5 out of 5 stars

What a great experience in dealing with…

What a great experience in dealing with createpay. Daniel walley was polite and friendly. He was very knowledgeable and set the card machine up with ease. He made sure that I had no problems in using the machine. I would highly recommend to anyone.

18 March 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you!

Rated 5 out of 5 stars

Dealt with Gordon Taylor from…

Dealt with Gordon Taylor from createpay. Everything was straight forward and easy switching over from another provider. Saving me £££

19 March 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Ryan!

Rated 5 out of 5 stars

Gordon was great

Gordon was great, explained everything, went through the numbers and did all the legwork. Smooth transition & saved a fair bit on fees.
Great move 👍

17 January 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you!

Rated 5 out of 5 stars

Great Service

We at Carricks at Castle Farm have switched to Create Pay after many years with our previous card company and the pricing and service can't be beaten. Matthew Wickham was informatve from the start with great communication and aftercare service. We look forward to working alongside this provider for the forseeable future.

12 March 2025
Unprompted review
CreatePay logo

Reply from CreatePay

Thank you Louise!

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