Credit Acceptance Corporation logo
Visit website

Credit Acceptance Corporation Reviews 3,595

•
TrustScore 4.5 out of 5

4.3

Non-bank financial service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, patience, and willingness to assist with any issues or questions. Many appreciate the opportunity to secure a loan when other lenders would not approve them, and they value the ease of making payments and receiving timely reminders and confirmations. However, some customers expressed dissatisfaction with the pricing, finding the interest rates to be very high. There were also occasional concerns about the clarity of payment terms and communication, with a few reviewers mentioning concerns regarding customer service interactions and issues related to credit reporting.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers appreciate the ease of making... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the team to be friendly,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers highlight positive aspects of service. Many customers express gratitude for receiving car loans... See more

Price

Reviewers express strong dissatisfaction with pricing. Many customers report extremely high interest rates,... See more

Based on these reviews

Rated 4 out of 5 stars

A bit of confusion 1st payment. I thought it was set up to be paid in payments. After receiving numerous notifications it was discovered my payment was paid.However, I didn’t realize it had to be p... See more

Rated 4 out of 5 stars

They take my money, when I tell them to, approved me with trash credit, they won’t let you forget you owe them money smh

Rated 4 out of 5 stars

It sucks having to pay a fee on top of a high interest loan every time I make a payment. But I appreciate that you were willing to give me a chance and the loan

Rated 4 out of 5 stars

Grateful I can pay by phone. I'm grateful for the reminders I receive. I appreciate I receive confirmation everytime I make a payment.

Company details

  1. Non-bank financial service
  2. Financial advisor

Written by the company

Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Interest rates will kill you.

Been paying on my truck for 14 months and the price only went down 2k on what I owe. The jeep is now an 8k dollar jeep and I still owe 15k!!! I'll never pay it off.

13 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look